Trail Appliances has fully designed kitchens in-store so you can see what your kitchen may look like. To see some ideas check out our Planning & Design section. Or follow our in-store designer on twitter to learn new tips and ideas.
Thank you Daniel, Lori, and Kim for the wonderful service you afforded my mother and me during her refrigerator issue.
How the bad situation was dealt with was textbook, preventing it from turning nasty. The great customer service you and your staff provided highlighted the proper treatment of a customer in need, resulting in a very satisfied customer saying, "I did indeed have a problem but boy did they ever jump on it and took care of me!"
Just want to thank Trail Appliances for their amazing service over the last few years. We purchased the original appliances for our new home 16 years ago. Now, we have replaced all our appliances - from hot water tank to washer/dryer to dishwasher etc. Staff at the store have been fantastic to deal with - knowledgeable and personable. Installations have all been on time and stress free. We will recommend Trail Appliances to family and friends when they need repairs or new appliances.
Moira & Wayne
My husband and I just moved into our new home and decided to pick our own fridge instead of going through the builder. After looking at many options in Calgary we decided to go with Trail Appliances and we are super happy we did! From perusing the store with our knowledgeable sales person, Jonathon, to the quick and efficient delivery guys, our experience has been top notch thus far.
A huge thank you to the amazing staff at Trail Appliances! Having been through the appliance buying process twice in the last 5 years at a 'big box' and 'department' store, my husband and my expectations of customer service and product knowledge weren't too high. That all changed after working with Benny and Aaron at the Trail Appliances South location in Edmonton.
Benny was extremely knowledgeable and, after asking us a few questions about the features we were looking for in our kitchen appliances, laundry room and our family's usage; he put together two appliance package options for us to choose from.
Taking the evening to consider our choices, Benny gave us Aaron's name as a secondary contact should he not be available when we came back. Contacting Aaron the next day, he knew who we were and the appliance options we had in front of us. We were astounded by this high level of in-house communication. Aaron was excellent with deliver follow up details and the delivery crew was very professional and personable. Our entire experience was exceptional!
Erin & Thomas
We purchased a Kinetico Essential Series water softener last spring and are really pleased with our unit. From the time we first contacted Bob Klinck about a water softener, through installation and afterward, the attention and service we received was exemplary. We would highly recommend a Kinetico Essential series unit, especially for situations where space is a major concern, as it was for us. This unit is a perfect fit.
Before installing the water softener, I would get painful skin cracks on my hands throughout the winter months. This winter I have not had one skin crack, and I use lotions a lot less. Soft water also saves on the amount of soaps, detergents and shampoos used, and fixtures are so much easier to keep clean. The water softener is easy to maintain, and our only regret is that we didn't purchase one sooner.
Mary Anne & Attila
As a General Contractor of high-end property renovations and restorations, I sincerely give Kinetico my highest recommendation to ALL our Clients (and this is after doing my own research and buying a complete system for our home). Kinetico is superior in build, simplicity, reliability, ease of use and genius in design (the K5 Drinking Station let’s YOU pick the desired filters for your needs). The softness of our bath water, and clarity of our drinking water is unsurpassed. Installation by Trail Appliances, and their knowledge of the product is first-rate. Two thumbs up, 5 Stars, A+++++
Just wanted to take a few minutes away from admiring our new fridge to thank you and your guys who delivered and installed the unit this morning. Now those are movers! They had it in, over the counter, put back together and running perfectly in less time than I spent trying to convince the contractor yesterday that they could do this. WOW! We can always tell the difference between people who are committed to the company and its customers and those who just want the money without doing anything extra. Your three guys exemplified Trail Appliances's attitude. We will definitely be back to Trail, our new company of choice.
Debbie & Bob
Red Deer, Alberta
We decided a few months ago to invest in a water softener for our home. We have two children with sensitive skin and found that they suffered from dry skin a lot. We did research on water softeners and Kinetico kept coming up as the top pick but we’d never heard of it. We did some more research and decided it was worth a more in depth look.
We contacted Les Harlton at Trail Appliances who came to our house to go over our system and options. We found Les to be easy-going, full of knowledge and willing to let us make our own decisions. He gave us our options and did not push us to buy more than we needed. We purchased a system that day and it was installed a few days later. Installation was less than an hour and we were shocked by how small the system is.
After using it for six weeks, we wonder how we ever lived without it. We noticed the soft water by the next evening and would never go back. We use less soap and detergent and have much softer skin than ever before.
Bonnie & Dale