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Current Opportunities

 

Annacis Island Positions

Kelowna Positions

Lower Mainland Positions

Richmond Positions

Victoria Positions


Appliance Technician Apprentice - Annacis Island

Reporting to the Service Manager, the Appliance Technician Apprentice is responsible for working on site, installing, troubleshooting, diagnosing and repairing appliances while maintaining our exceptional customer service standards and commitment to excellence.

Duties & Responsibilities

  • Install and troubleshoot various appliances, including, washers, dryers and refrigerators
  • Verify and accurately diagnose mechanical and electrical problems
  • Prepare accurate estimates and explanations on all repairs
  • Working as a team member in a fast paced environment

Knowledge, Skills and Abilities

  • At least 6 months of appliance repair experience preferred
  • Must have or be working towards an Appliance service certification(CFC, Gas C Ticket)
  • Working mechanical knowledge, including use of tools and test equipment
  • Ability to perform accurate diagnosis and repair of customer products
  • Punctual and able to work in a team setting and dependently
  • Ability to follow directions and specific process steps to ensure quality
  • Valid class 5 driver’s license with clean abstract
  • Excellent communication and customer service skills
  • Must be able to work rotating weekends

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com and include "Appliance Apprentice Technician" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Appliance Technician - Annacis Island

We are currently expanding our Annacis Island service department and are seeking techs that are a definite cut above average, both in technical and customer relationship skills. This position is responsible for providing premium in and out of warranty service to our Lower Mainland customers.

Duties & Responsibilities

  • Repair appliances with minimal call backs
  • Respond to emergency calls as required
  • Available for Saturday service
  • Develop and maintain a good rapport with customers and suppliers
  • Represent the company in a positive and professional manner

Knowledge, Skills and Abilities

  • "C" Gas ticket and CFC certification
  • Strong technical, electrical, and mechanical skills with excellent diagnostic ability
  • Excellent communication and interpersonal skills, with an aptitude for time management
  • Proven experience to work with minimal supervision
  • Able to perform sealed system repairs to refrigeration units
  • A minimum of three years' experience servicing major brands of kitchen and laundry appliances
  • Computer skills necessary

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com and include "Appliance Technician" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Customer Care Coordinator - Annacis Island

This position is one of the first lines of contact for the customer and provides customer service support by directing customers to a fast and direct resolution.

Duties & Responsibilities

  • Handle a moderate inbound and outbound call volume
  • Provide timely resolution of client inquiries as the point of contact for customers including service, appliance and customer relations inquiries
  • Competently handle and diffuse customer complaints
  • Dispatch service technicians and maintain their daily schedules
  • Manage internal escalation systems to the point of completion

Knowledge, Skills and Abilities

  • 2 years minimum experience in a customer relations/call center role
  • Working knowledge of MS Word, Excel, Outlook and Internet Explorer
  • Experience with instant messaging would be an asset
  • Experience handling Social Media responses (Facebook, Google +, Twitter and monitoring Social media platforms) would be an asset
  • Highly organized, detail focused and goal oriented with a strong sense of urgency and the ability to manage changing priorities
  • Demonstrated ability to adapt to a fast-paced, dynamic environment
  • A strong ability to problem solve in high pressure situations
  • Ability to work under pressure with minimum supervision but as part of a tight-knit team
  • Demonstrated ability to adapt to a fast-paced, dynamic environment
  • Demonstrated excellent interpersonal, verbal and written communication skills
  • Must be available to work a variety of shifts, including Saturdays, to meet the changing needs of our business. Our call center hours of operation are currently Monday to Saturday 8:30 am to 5:00 pm

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com and include "Customer Care Coordinator" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Customer Care Specialist Builder - Annacis Island

The Customer Care Specialist Builder (CCSB) is responsible for developing internal and external relationships with our builder customers by handling the day-to-day builder specific service requests and escalations to completion. The CCSB also provides support to the overall customer care team as required and reports directly to the Customer Care Manager.

Duties & Responsibilities

  • Develop a strong rapport with internal and external customers to manage expectations and deliver on Trail’s customer service promise
  • Take ownership and accountability of builder customer issues and work proactively with various departments and suppliers to resolve issues in a timely manner
  • Keep customers and all relevant parties informed of issue resolution progress
  • Ensure all customer contact information is captured accurately within our system
  • Manage inbound calls and voicemails for builder customers
  • Manage builder escalations with the highest level of customer service
  • Continuously seek improvements in the processes, procedures and products through complaints received
  • Share information and knowledge with other team members to reduce recurring issues
  • Manage reports of property and/or appliance damage after delivery and direct to the appropriate manager for resolution and closure
  • Obtain quotes, PO’s or permission to proceed to order non-warranty parts and service
  • Answer inbound customer calls when required

Knowledge, Skills and Abilities

  • 2 – 3 years customer service/call center experience
  • High school diploma, relevant degree or diploma preferred but not required
  • Positive attitude, solutions-oriented and excellent customer service skills
  • Thrive under pressure of constant deadlines and demonstrated ability to adapt to last minute changes
  • Exceptional organizational skills and time management skills with the ability to work with competing priorities
  • Excellent verbal and written communication skills
  • Detailed oriented with excellent analytical, problem solving, and multi-tasking skills in regards to customer service, including the ability to deal with situations where information is difficult to obtain, complex or ambiguous
  • Ability to follow complex situations with little or no supervision through to completion
  • Familiar with MS Office applications, at minimum an intermediate knowledge level of Word and Excel
  • Ability to learn new technology applications and detailed product information
  • Strong interpersonal skills as demonstrated by the ability to work successfully in a team environment with different personalities and working styles
  • Willingness to work weekends and overtime as required
  • Fluency in another language will be an asset

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com and include "Customer Care Specialist Builder" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Delivery Driver - Annacis Island

Duties & Responsibilities

  • Loading and unloading large home appliances (e.g. fridges, washer and dryers, etc.) from and on to the 5 Ton Trucks
  • Providing safe delivery of the product into the customer's home
  • Acting as a team when delivering the appliances to the customer's home - carrying appliances inside the customer's home
  • Acting as a representative of Trail Appliances every step of the delivery process

Knowledge, Skills, and Abilities

  • 1-2 years of experience as a truck Delivery Driver
  • Valid Class 5 Driver's license with clean Driver's Abstract
  • Ability to consistently lift and move large and heavy items
  • Great customer service skills and friendly demeanor
  • Availability to work weekends

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com  and include "Delivery Driver" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Delivery Assistant - Annacis Island

Duties & Responsibilities

  • Safely and efficiently performs loading and unloading activities related to Trail's delivery service
  • Deliver product to customer's home following Trail's policies and procedures
  • Assemble product in customer's home when required
  • Completion of delivery paperwork/inventory control
  • Conduct all activities in a safe, courteous manner with every effort put forward to minimize damage to product and to the customers' home
  • Understand and follow all safe work practices and rules

Knowledge, Skills, and Abilities

  • Experience with hand tools an asset
  • Ability to speak with customers and co-workers at a conversational level
  • Must be able to read item numbers and product descriptions on delivery paperwork
  • Perform simple written paperwork recording
  • Must be reliable and able to work a flexible schedule including Saturdays and Sundays
  • Available to work overtime as required
  • Able to work in extreme temperatures
  • Able to lift and move heavy objects greater than 100 lbs

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com  and include "Delivery Assistant" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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General Labourer - Annacis Island

Summary

The General Labourer is responsible for facilitating ongoing maintenance operations including rotating appliance displays, small fixture repairs, assistance with customer pick-ups, warehouse cleaning and maintenance, and general warehouse tasks.

Duties & Responsibilities

  • Facilitate physical movement of appliances in and around the showroom and warehouse areas
  • Unpacking and preparing appliances for display
  • Coordinate the shipping and receiving documents for products moving in and out of the warehouse
  • Perform and maintain general cleaning schedule of showroom, including staff rooms, office areas, bathrooms, and warehouse areas
  • Assist with installations of appliances where possible

Knowledge, Skills, and Abilities

  • Previous warehouse experience an asset
  • Flexible to work during standard store hours and occasional overtime as needed
  • Well organized individual with an attention to detail
  • Able to lift and move heavy objects greater than 100 lbs
  • Handy with small repairs, and comfort using both hand and power tools.
  • Great customer service skills and friendly demeanor

If you have the qualifications listed above, and are interested in joining the Trail team, please submit your resume and cover letter and include "General Labourer" in the subject line to jobs@trailappliances.com. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Logistics Administrator - Annacis Island

Summary

Reporting to the Supervisor of Logistics Administration, the Logistics Administrator assists and supports our customers by ensuring that invoicing is completed quickly, accurately and efficiently. The ideal candidate would be an extremely detail oriented individual with a love for numbers and precise answers.

Duties & Responsibilities

  • Handle delivery paperwork, including entering serial numbers for product, rolling invoices, extended warranty sales, and customer payments
  • Enter returned or exchanged product back into the system, track product movement through the warehouse using the delivery program
  • Check that returns or exchanges from the previous day’s deliveries has been received into the warehouse
  • Rolling invoices for product sold via customer pickups at the warehouse
  • Balancing daily cash counts to deposits recorded in our accounting system (both cash and the Visa / MasterCard / debit card terminals)
  • Preparing daily bank deposits, counting coins and bills, and preparing bank deposit slip
  • Raise credit notes on the computer system
  • Reconciling and recording Trail credit card payments deposits
  • Recording inventory transfers between warehouses and stores
  • Reconciling supplier-generated credit notes against Trail-generated debit notes

Knowledge, Skills, and Abilities

  • Previous administrative experience an asset
  • Previous experience in an accounting role an asset
  • Proficiency with MS Office
  • Fast and accurate data entry skills are a must
  • Strong attention to detail and the ability to work well under pressure and handle an ever changing workload
  • Excellent written and verbal communication skills
  • Good organizational skills with the ability to prioritize daily tasks to meet deadlines under pressure
  • Willingness to work additional time where necessary to ensure that tasks are completed on time
  • Availability to work any day including Saturdays and Sundays

If you have the qualifications listed above, and are interested in joining the Trail team, please submit your resume and cover letter and include "Logistics Administrator" in the subject line to jobs@trailappliances.com. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Warehouse Worker - Annacis Island

Duties & Responsibilities

  • Receive, verify, unpack and sort incoming materials in an organized fashion
  • Process and pack incoming customer orders in preparation for shipping
  • Maintain accurate inventory records through the use of a warehouse management system
  • Safe operation of warehousing equipment in accordance with safety procedures
  • Maintain warehouse safety and cleanliness

Knowledge, Skills, and Abilities

  • Stand-up/Sit-down counter balance experience and certification. Carton Clamp operation desired
  • High school diploma or equivalent
  • 2 years warehouse experience preferred
  • Reach truck experience
  • Available to work both Morning and Afternoon shifts, any day of the week, including Saturdays
  • Able to do some lifting and meet physical demands

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com  and include "Warehouse Worker" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Account Manager - Kelowna

The Account Manager will be responsible for meeting and exceeding Sales and Revenue targets for their assigned territory and customer base. The successful candidate will be required to develop and maintain relationships with key stakeholders, including, but not limited to builders, developers, designers and homeowners.

General Duties & Responsibilities

  • Meet and exceed sales and revenue targets within assigned territory;
  • Receive and organize building permits in a timely, logical fashion so as to maximize productivity and daily sales output
  • Manage full cycle customer relationships, including prospecting, contracting, payment, delivery, and post-delivery follow up, generating residual and repeat business
  • Spend a minimum of 3 days per week on the road to generate business by visiting building sites and contacting developers, builders, sub-trades, realtors, and designers
  • Prospect and develop new accounts from online platforms, tradeshows, industry publications and events
  • Provide clients with accurate and timely product specifications;
  • Act as a “go to” for all accounts. Build relationships by providing exceptional service;
  • Organize time logically and efficiently so as to maximize productivity and daily sales output.

Experience & Skills Required

  • Excellent relationship builder with strong customer service skills
  • Excellent verbal and written communication skills
  • Consultative sales approach with a track record for exceeding targets
  • Sales experience in a B2B or key account management role an asset
  • Experience in the building or renovation industry is an asset
  • Experience in managing accounts with a sales cycle of 3-12 months
  • Results and solution-focused, with strong negotiation and time management skill
  • Ability to manage inter-departmental communications in order to achieve shared objectives
  • Comfortable working in any environment from construction site to a boardroom
  • Capability to understand a dynamic, growing marketplace
  • Fluency in a second language an asset
  • Ability to communicate the company’s core value propositions in an effective manner, in order to create a distinct advantage in the marketplace

If you are interested in learning more about this role, please send us your resume and cover letter to jobs@trailappliances.com and please include "Account Manager" in the subject line.

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Administrator - Kelowna

Summary

Trail is seeking experienced Part Time Administrators working out of the Kelowna location. As the first point of contact for Trail Appliances customers, you exude energy, enthusiasm and positivity. You will be able to work independently, yet contribute effectively to a larger team. If this description sounds like you, we would love to hear from you!

Duties & Responsibilities

  • Greet visitors and connect them with the correct Trail employee
  • Field incoming calls in a professional manner & direct callers to appropriate staff; return voicemail enquiries
  • Administration duties to support the sales team and run the store administration
  • Order entry onto internal software
  • Process payments and refunds
  • End of day cash management

Knowledge, Skills, and Abilities

  • Experience working in an administrative role
  • Fast and accurate data entry skills with the ability to multi-task
  • Effective verbal and written communication
  • Customer conflict management and escalation experience
  • Ability to establish priorities, work and think independently without direct supervision
  • Knowledge of Microsoft packages
  • Possession of a Driver's License
  • Willing to work additional time where necessary to complete tasks and meet deadlines

If you have the qualifications listed above, and are interested in joining the Trail team, please submit your resume and cover letter and include "Administrator" in the subject line to jobs@trailappliances.com. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Administrator

Summary

Trail is seeking an experienced Part Time Administrator working out of the Richmond location. As the first point of contact for Trail Appliances customers, you exude energy, enthusiasm and positivity. You will be able to work independently, yet contribute effectively to a larger team. If this description sounds like you, we would love to hear from you!

Duties & Responsibilities

  • Greet visitors and connect them with the correct Trail employee
  • Field incoming calls in a professional manner & direct callers to appropriate staff; return voicemail enquiries
  • Administration duties to support the sales team and run the store administration
  • Order entry onto internal software
  • Process payments and refunds
  • End of day cash management

Knowledge, Skills, and Abilities

  • Experience working in an administrative role
  • Fast and accurate data entry skills with the ability to multi-task
  • Effective verbal and written communication
  • Customer conflict management and escalation experience
  • Ability to establish priorities, work and think independently without direct supervision
  • Knowledge of Microsoft packages
  • Possession of a Driver's License
  • Willing to work additional time where necessary to complete tasks and meet deadlines

If you have the qualifications listed above, and are interested in joining the Trail team, please submit your resume and cover letter and include "Administrator" in the subject line to jobs@trailappliances.com. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Digital Marketing Specialist - Richmond

Reporting to the Marketing Manager, the Digital Marketing Specialist will be responsible for helping plan, execute, analyze and report on digital marketing campaigns including social media for Trail Appliances, Edmonds, and Y. Franks and helping with Marketing needs.

Duties & Responsibilities

  • Assist in the strategy, execution, analysis and reporting of digital marketing campaigns to drive engagement and awareness of the Trail, Edmonds and Y. Franks brands and campaigns
  • Buy, negotiate, and execute digital campaigns based on strategy, ensuring campaign stays on budget
  • Liaise with vendors on execution of digital campaigns
  • Create and traffic display ads, campaign landing pages, and e-newsletters
  • Write content for blog and website
  • Measure, report on, and analyze all key performance indicators across all digital properties to ensure we extract maximum value from our partnerships
  • Analyze, create and implement testing and strategy to optimize to improve our ROI, optimize spend and maximize results
  • Assist Marketing Manager with planning and execution of Social Media strategy
  • Write/share Facebook, Twitter, Instagram and blog posts
  • Other marketing duties as required

Knowledge, Skills, and Abilities

  • Degree/diploma in digital marketing or related field
  • 3+ years’ experience within digital marketing industry
  • Knowledge of current best practices
  • Proven track record managing and executing digital marketing campaigns
  • A proven ability to bring great ideas from inception to full execution, including measuring results
  • Highly experienced with Adobe Creative Suite with excellent graphic design skills
  • Experienced and proficient in social media marketing
  • Excellent written skills
  • Experienced with Google Analytics
  • Knowledge of HTML, Microsoft Office, Mailchimp or similar programs

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com  and include "Digital Marketing Specialist" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

 

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Order Management Coordinator - Richmond

The Order Management Coordinator plays an integral role within our Operations Department. The Order Management Coordinator is responsible for order management from post-sale to delivery and beyond. The position requires excellent communication skills and a passion for customer service.

Duties & Responsibilities

  • Manage customer orders from inception to delivery
  • Proactively communicate with internal and external customers via phone and emails
  • Reconcile various accounts and able to do basic math
  • Manage payment, stock requirements and create purchase orders
  • Plan shipping of product to customers, contractors, builders, designers and etc
  • Liaises through Live Chat for online questions and concerns
  • Effectively manage conflict and resolve escalated issues
  • Keep track and organize sales orders

Knowledge, Skills, and Abilities

  • Experience in an office or retail environment
  • Work or education experience to support a busy environment
  • Strong customer service focus and excellent communication skills
  • Previous experience with Point of Sales systems in an asset
  • Detail oriented, organized with excellent analytical and problem solving skills
  • Knowledge of Microsoft Office: Excel, Outlook and Word
  • Ability to work in tight deadlines, multitask, establish priorities and work and think independently
  • Excellent time management and organization skills
  • Prosper working in a team environment and be able to work independently
  • Great written and verbal English. Fluency in a second language is an asset

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com  and include "Order Management Coordinator" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

 

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Recruitment Specialist - Richmond

Reporting to the Director of Human Resources, the Recruitment Specialist will support the full cycle recruitment process for all positions within Trail.

Duties & Responsibilities

  • Develops recruitment strategy/action plan summarizing selection criteria, process steps and timeline for search
  • Ensures positions are posted and refreshed regularly and all the job boards are managed
  • Screen high volume of resumes and contact potential candidates to screen for technical and cultural fit
  • Schedule interviews for hiring managers and conduct interviews as required
  • Conduct reference checks for candidates
  • Generate ideas on building and maintaining our talent pipeline
  • Research and recommend new sources for recruiting active and passive candidates
  • Identify opportunities for improving the candidate experience
  • Develop and maintain strong working relationships with managers during the recruitment process, creating a partnership in the development of recruitment initiatives
  • Track recruitment information and metrics as required; prepare updates, summaries and reports, analyze data to identify trends and make recommendations
  • Organize and participate in in-house and external career fairs

Knowledge, Skills, and Abilities

  • Minimum 2 years of recruitment experience
  • Degree in HR or related discipline
  • Great communication & relationship building skills
  • Excellent verbal and written communication skills
  • Self-sufficient and able to direct own work
  • Knowledge of recruitment and selection best practices
  • Ability to exercise discretion and manage sensitive and confidential information
  • Ability to multi-task, organize and prioritize work
  • Retail Industry experience
  • Some travel to career fairs and/or branch location may be required

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com  and include "Recruitment Specialist" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

 

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Senior Accountant - Richmond

Reporting to the Financial Controller, the Senior Accountant is responsible for facilitating the monthly reporting process by partnering with business functions to provide insightful variance analysis and commentary.

Duties & Responsibilities

  • Support month-end and year-end close process, including preparation of year-end working papers for external review
  • Coordinate with functions to provide variance analysis and commentary on monthly financials against budget and prior year
  • Prepare the annual operating and capital budget as well as the mid-year operating and capital forecast
  • Lead the forecast process including coordinating with the various business functions to seek and provide input
  • Respond to ad hoc financial analysis requests from other functions
  • Support the Director of Finance & Controller in developing finance KPI reporting and dashboards
  • Initiate, drive, and support key business/finance projects and process improvements

Knowledge, Skills, and Abilities

  • Minimum 4 years related experience in a Senior Accountant/Analyst role
  • CPA (CA, CGA) Designation
  • At a minimum, intermediate knowledge of Microsoft office, particularly Excel
  • Excellent attention to detail, able to work with strict deadlines and keen to drive innovations
  • Ability to establish priorities, work and think independently, and proceed with objectives without direct supervision
  • Exceptional verbal, written, and interpersonal skills
  • Experience in retail environment is an asset

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com  and include "Senior Accountant" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

 

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Project Coordinator - Vancouver

Summary

Trail Appliances is currently searching for an experienced Project Coordinator working out of our Vancouver location. The successful candidate will support the administrative needs of outside sales representatives and will help to drive the sales process from prospecting new business, through to delivery and after sales service.

The Ideal Candidate

The ideal candidate for this rewarding challenge will be someone who thrives in a very fast paced environment and lives for constant change. This work environment will appeal to someone who enjoys making quick decisions, problem solving and being constantly challenged and extremely busy.

Duties & Responsibilities

  • Managing sales projects from contract to completion. Including ensuring adequate inventory levels, scheduling deliveries and account reconciliation
  • Providing calendar management
  • Event planning and organization, including scheduling, catering, and agenda distribution
  • Creating and updating high-level reports and presentations
  • Developing and nurturing relationships with Builder customers
  • Fielding all phone calls from clients and addressing their needs
  • Other general office duties and ad-hoc projects as assigned

Knowledge, Skills, and Abilities

  • 3-5 years minimum experience in an administrative role
  • Highly developed PC skills in MS Word, Excel and PowerPoint
  • Proven Project Management Skills, highly organized, goal oriented, sense of urgency, detail oriented and able to manage changing priorities
  • Demonstrated ability to adapt to a fast-paced dynamic environment
  • Ability to work with minimum supervision but as part of a tight-knit team
  • Capacity to prioritize and meet deadlines, understand business needs and objectives
  • Demonstrated excellent interpersonal, verbal and written communication skills

If you have the qualifications listed above, and are interested in joining the Trail team, please submit your resume and cover letter and include "Project Coordinator" in the subject line to jobs@trailappliances.com. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Administrator - Vancouver

Summary

Trail is seeking experienced Part Time Administrators working out of the Vancouver location. As the first point of contact for Trail Appliances customers, you exude energy, enthusiasm and positivity. You will be able to work independently, yet contribute effectively to a larger team. If this description sounds like you, we would love to hear from you!

Duties & Responsibilities

  • Greet visitors and connect them with the correct Trail employee
  • Field incoming calls in a professional manner & direct callers to appropriate staff; return voicemail enquiries
  • Administration duties to support the sales team and run the store administration
  • Order entry onto internal software
  • Process payments and refunds
  • End of day cash management

Knowledge, Skills, and Abilities

  • Experience working in an administrative role
  • Fast and accurate data entry skills with the ability to multi-task
  • Effective verbal and written communication
  • Customer conflict management and escalation experience
  • Ability to establish priorities, work and think independently without direct supervision
  • Knowledge of Microsoft packages
  • Possession of a Driver's License
  • Willing to work additional time where necessary to complete tasks and meet deadlines
  • Please note this position consists of daytime shifts on Friday, Saturday, Sunday

If you have the qualifications listed above, and are interested in joining the Trail team, please submit your resume and cover letter and include "Administrator" in the subject line to jobs@trailappliances.com. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Account Manager - Sales

The Account Manager is responsible for meeting and exceeding Sales and Revenue targets for their assigned territory and customer base. The successful candidate will be required to develop and maintain relationships with key stakeholders, including, but not limited to builders, developers, designers and architects.

General Duties & Responsibilities

  • Meet and exceed sales and revenue targets within assigned territory;
  • Generate business by visiting customer offices and building sites, and contacting builders, developers, designers and other industry contacts (road time minimum of 3 days per week);
  • Prospect and develop new accounts while maintaining sales within existing accounts, in order to achieve monthly sales and revenue targets;
  • Manage full cycle customer relationships, including prospecting, contracting, payment, delivery, and post-delivery follow up, generating residual and repeat business;
  • Facilitate solutions to customer inquiries and issues in a prompt and professional manner;
  • Provide clients with accurate and timely product specifications;
  • Act as a “go to” for all accounts. Build relationships by providing exceptional service;
  • Organize time logically and efficiently so as to maximize productivity and daily sales output.

Experience & Skills Required

  • Excellent relationship builder;
  • Consultative sales approach;
  • Proven track record of exceeding targets;
  • Strong customer service skillset;
  • Excellent organizational skills;
  • Great communicator – verbally and written;
  • Fluency in Mandarin, Cantonese or Punjabi is an asset;
  • Results and solution focused, with strong problem solving and time management skills
  • Comfortable working in any environment from construction site to a boardroom.
  • Capability to understand a dynamic, growing marketplace;
  • Ability to manage inter-departmental communications in order to achieve shared objectives;
  • Ability to communicate the company’s core value propositions in an effective manner, in order to create a distinct advantage in the marketplace.

If you are interested in learning more about this role, please send us your resume and cover letter to jobs@trailappliances.com and please include "Account Manager - Sales" in the subject line.

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Retail Sales Representative

Trail Appliances is currently searching for experienced Retail Sales Representatives to add to our Retail Sales team. The successful candidates will be responsible for using professional selling techniques to ensure complete customer satisfaction, in accordance with company policy.

Location: Richmond, Vancouver, Surrey and Langley.

General Duties & Responsibilities

  • Provide assistance to customers in-store, online and over the phone;
  • Provide detailed product demonstrations;
  • Follow corporate guidelines for prospecting and follow-up;
  • Operate point of sale (POS) terminal, and handle all types of transactions as required;
  • Attend meetings, product knowledge and other training seminars;

Experience & Skills Required

  • Previous experience in Retail Sales, preferably related to home appliances is an asset but not required;
  • Strong negotiating skills, with the capability to develop strong win-win business relationships, generating consistent repeat and residual sales;
  • Excellent written and verbal communication skills;
  • Fluency in Mandarin/Cantonese or Punjabi is an asset;
  • Ability to assess client needs and pioneer solutions to those needs within our guidelines;
  • Ability to communicate with customers and business contacts in a conscientious and professional manner;
  • Excellent PC skills, with an ability to learn components of other internal operating programs;
  • Capacity to collect data, establish facts and draw valid conclusions
  • Capability to understand a dynamic, growing marketplace, and to pursue prospects with innovation and best-in-class product knowledge.

If you are interested in learning more about this role, please send us your resume and cover letter to jobs@trailappliances.com and please include "Retail Sales" in the subject line.

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Administrator - Surrey

Summary

Trail is seeking experienced Full Time Administrators working out of the Surrey location. As the first point of contact for Trail Appliances customers, you exude energy, enthusiasm and positivity. You will be able to work independently, yet contribute effectively to a larger team. If this description sounds like you, we would love to hear from you!

Duties & Responsibilities

  • Greet visitors and connect them with the correct Trail employee
  • Field incoming calls in a professional manner & direct callers to appropriate staff; return voicemail enquiries
  • Administration duties to support the sales team and run the store administration
  • Order entry onto internal software
  • Process payments and refunds
  • End of day cash management

Knowledge, Skills, and Abilities

  • Experience working in an administrative role
  • Fast and accurate data entry skills with the ability to multi-task
  • Effective verbal and written communication
  • Customer conflict management and escalation experience
  • Ability to establish priorities, work and think independently without direct supervision
  • Knowledge of Microsoft packages
  • Possession of a Driver's License
  • Willing to work additional time where necessary to complete tasks and meet deadlines

If you have the qualifications listed above, and are interested in joining the Trail team, please submit your resume and cover letter and include "Administrator" in the subject line to jobs@trailappliances.com. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Account Manager - Victoria

The Account Manager is responsible for meeting and exceeding Sales and Revenue targets for their assigned territory and customer base. The successful candidate will be required to develop and maintain relationships with key stakeholders, including, but not limited to builders, developers, designers and architects.

General Duties & Responsibilities

  • Meet and exceed sales and revenue targets within assigned territory
  • Generate business by visiting customer offices and building sites, and contacting builders, developers, designers and other industry contacts (road time minimum of 3 days per week)
  • Prospect and develop new accounts while maintaining sales within existing accounts, in order to achieve monthly sales and revenue targets
  • Manage full cycle customer relationships, including prospecting, contracting, payment, delivery, and post-delivery follow up, generating residual and repeat business
  • Facilitate solutions to customer inquiries and issues in a prompt and professional manner
  • Provide clients with accurate and timely product specifications
  • Act as a “go to” for all accounts. Build relationships by providing exceptional service
  • Organize time logically and efficiently so as to maximize productivity and daily sales output.

Experience & Skills Required

    • Excellent relationship builder
    • Consultative sales approach
    • Proven track record of exceeding targets
    • Strong customer service skills
    • Excellent organizational skills
    • Great communicator – verbally and written
    • Results and solution focused, with strong problem solving and time management skills
    • Comfortable working in any environment from construction site to a boardroom
    • Capability to understand a dynamic, growing marketplace
    • Ability to manage inter-departmental communications in order to achieve shared objectives
    • Ability to communicate the company’s core value propositions in an effective manner, in order to create a distinct advantage in the marketplace.

If you are interested in learning more about this role, please send us your resume and cover letter to jobs@trailappliances.com and please include "Account Manager" in the subject line.

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