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Current Opportunities

 

Annacis Island Positions

Lower Mainland Positions

Coquitlam Positions

Richmond Positions


Appliance Technician Apprentice - Annacis Island

Reporting to the Service Manager, the Appliance Technician Apprentice is responsible for working on site, installing, troubleshooting, diagnosing and repairing appliances while maintaining our exceptional customer service standards and commitment to excellence.

Duties & Responsibilities

  • Install and troubleshoot various appliances, including, washers, dryers and refrigerators
  • Verify and accurately diagnose mechanical and electrical problems
  • Prepare accurate estimates and explanations on all repairs
  • Working as a team member in a fast paced environment

Knowledge, Skills and Abilities

  • At least 6 months of appliance repair experience preferred
  • Must have or be working towards an Appliance service certification(CFC, Gas C Ticket)
  • Working mechanical knowledge, including use of tools and test equipment
  • Ability to perform accurate diagnosis and repair of customer products
  • Punctual and able to work in a team setting and dependently
  • Ability to follow directions and specific process steps to ensure quality
  • Valid class 5 driver’s license with clean abstract
  • Excellent communication and customer service skills
  • Must be able to work rotating weekends

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com and include "Appliance Apprentice Technician" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Appliance Technician - Annacis Island

We are currently expanding our Annacis Island service department and are seeking techs that are a definite cut above average, both in technical and customer relationship skills. This position is responsible for providing premium in and out of warranty service to our Lower Mainland customers.

Duties & Responsibilities

  • Repair appliances with minimal call backs
  • Respond to emergency calls as required
  • Available for Saturday service
  • Develop and maintain a good rapport with customers and suppliers
  • Represent the company in a positive and professional manner

Knowledge, Skills and Abilities

  • "C" Gas ticket and CFC certification
  • Strong technical, electrical, and mechanical skills with excellent diagnostic ability
  • Excellent communication and interpersonal skills, with an aptitude for time management
  • Proven experience to work with minimal supervision
  • Able to perform sealed system repairs to refrigeration units
  • A minimum of three years' experience servicing major brands of kitchen and laundry appliances
  • Computer skills necessary

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com and include "Appliance Technician" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Delivery Driver - Annacis Island

Duties & Responsibilities

  • Loading and unloading large home appliances (e.g. fridges, washer and dryers, etc.) from and on to the 5 Ton Trucks
  • Providing safe delivery of the product into the customer's home
  • Acting as a team when delivering the appliances to the customer's home - carrying appliances inside the customer's home
  • Acting as a representative of Trail Appliances every step of the delivery process

Knowledge, Skills, and Abilities

  • 1-2 years of experience as a truck Delivery Driver
  • Valid Class 5 Driver's license with clean Driver's Abstract
  • Ability to consistently lift and move large and heavy items
  • Great customer service skills and friendly demeanor
  • Availability to work weekends

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com  and include "Delivery Driver" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Delivery Assistant - Annacis Island

Duties & Responsibilities

  • Safely and efficiently performs loading and unloading activities related to Trail's delivery service
  • Deliver product to customer's home following Trail's policies and procedures
  • Assemble product in customer's home when required
  • Completion of delivery paperwork/inventory control
  • Conduct all activities in a safe, courteous manner with every effort put forward to minimize damage to product and to the customers' home
  • Understand and follow all safe work practices and rules

Knowledge, Skills, and Abilities

  • Experience with hand tools an asset
  • Ability to speak with customers and co-workers at a conversational level
  • Must be able to read item numbers and product descriptions on delivery paperwork
  • Perform simple written paperwork recording
  • Must be reliable and able to work a flexible schedule including Saturdays and Sundays
  • Available to work overtime as required
  • Able to work in extreme temperatures
  • Able to lift and move heavy objects greater than 100 lbs

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com  and include "Delivery Assistant" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Sales Administrator (Part Time) - Coquitlam

Summary

Trail is seeking an experienced Part Time Sales Administrator working out of the Coquitlam location on Friday, Saturday, Sunday. As the first point of contact for Trail Appliances customers, you exude energy, enthusiasm and positivity. Customer service is your passion and you will utilize your skills to create great rapport with our customers. You will work closely with our Sales and Customer Support Team to provide timely, proactive service and support. You will be able to work independently, yet contribute effectively to a larger team. If this description sounds like you, we would love to hear from you.

Duties & Responsibilities

  • Greet visitors and connect them with the correct Trail employee
  • Field incoming calls in a professional manner & direct callers to appropriate staff; return voicemail enquiries
  • Administration duties to support the sales team and run the store administration
  • Order entry onto internal software
  • Process payments and refunds
  • End of day cash management
  • Support inventory counts
  • Assist in organizing special events

Knowledge, Skills, and Abilities

  • Experience working in an administrative role
  • Fast and accurate data entry skills with the ability to multi-task
  • Effective verbal and written communication
  • Customer conflict management and escalation experience
  • Ability to establish priorities, work and think independently without direct supervision
  • Knowledge of Microsoft packages
  • Willing to work additional time where necessary to complete tasks and meet deadlines
  • Note this position takes place Friday, Saturday, Sunday

If you have the qualifications listed above, and are interested in joining the Trail team, please submit your resume and cover letter and include "Sales Administrator" in the subject line to jobs@trailappliances.com. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Order Management Coordinator - Richmond

The Order Management Coordinator plays an integral role within our Operations Department. The Order Management Coordinator is responsible for order management from post-sale to delivery and beyond. The position requires excellent communication skills and a passion for customer service.

Duties & Responsibilities

  • Manage customer orders from inception to delivery
  • Proactively communicate with internal and external customers via phone and emails
  • Reconcile various accounts and able to do basic math
  • Manage payment, stock requirements and create purchase orders
  • Plan shipping of product to customers, contractors, builders, designers and etc
  • Liaises through Live Chat for online questions and concerns
  • Effectively manage conflict and resolve escalated issues
  • Keep track and organize sales orders

Knowledge, Skills, and Abilities

  • Experience in an office or retail environment
  • Work or education experience to support a busy environment
  • Strong customer service focus and excellent communication skills
  • Previous experience with Point of Sales systems in an asset
  • Detail oriented, organized with excellent analytical and problem solving skills
  • Knowledge of Microsoft Office: Excel, Outlook and Word
  • Ability to work in tight deadlines, multitask, establish priorities and work and think independently
  • Excellent time management and organization skills
  • Prosper working in a team environment and be able to work independently
  • Great written and verbal English. Fluency in a second language is an asset

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com  and include "Order Management Coordinator" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

 

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Showroom Detailer - Richmond

Summary

The Showroom Detailer is responsible for facilitating ongoing showroom maintenance operations including rotating appliance displays, small fixture repairs, assistance with customer pick-ups, showroom cleaning and maintenance, and general warehouse tasks.

Duties & Responsibilities

  • Facilitate physical movement of appliances in and around the showroom and warehouse areas
  • Unpacking and preparing appliances for display
  • Coordinate the shipping and receiving documents for products moving in and out of the store warehouse
  • Perform and maintain general cleaning schedule of showroom, including staff rooms, office areas, bathrooms, and warehouse areas
  • Assist with installations of appliances where possible

Knowledge, Skills, and Abilities

  • Previous warehouse experience an asset
  • Flexible to work during standard store hours and occasional overtime as needed
  • Well organized individual with an attention to detail
  • Able to lift and move heavy objects greater than 100 lbs
  • Handy with small repairs, and comfort using both hand and power tools.
  • Knowledge of Microsoft packages
  • Willing to work additional time where necessary to complete tasks and meet deadlines
  • Great customer service skills and friendly demeanor

If you have the qualifications listed above, and are interested in joining the Trail team, please submit your resume and cover letter and include "Showroom Detailer" in the subject line to jobs@trailappliances.com. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Account Manager - Sales

The Account Manager is responsible for meeting and exceeding Sales and Revenue targets for their assigned territory and customer base. The successful candidate will be required to develop and maintain relationships with key stakeholders, including, but not limited to builders, developers, designers and architects.

General Duties & Responsibilities

  • Meet and exceed sales and revenue targets within assigned territory;
  • Generate business by visiting customer offices and building sites, and contacting builders, developers, designers and other industry contacts (road time minimum of 3 days per week);
  • Prospect and develop new accounts while maintaining sales within existing accounts, in order to achieve monthly sales and revenue targets;
  • Manage full cycle customer relationships, including prospecting, contracting, payment, delivery, and post-delivery follow up, generating residual and repeat business;
  • Facilitate solutions to customer inquiries and issues in a prompt and professional manner;
  • Provide clients with accurate and timely product specifications;
  • Act as a “go to” for all accounts. Build relationships by providing exceptional service;
  • Organize time logically and efficiently so as to maximize productivity and daily sales output.

Experience & Skills Required

  • Excellent relationship builder;
  • Consultative sales approach;
  • Proven track record of exceeding targets;
  • Strong customer service skillset;
  • Excellent organizational skills;
  • Great communicator – verbally and written;
  • Fluency in Mandarin, Cantonese or Punjabi is an asset;
  • Results and solution focused, with strong problem solving and time management skills
  • Comfortable working in any environment from construction site to a boardroom.
  • Capability to understand a dynamic, growing marketplace;
  • Ability to manage inter-departmental communications in order to achieve shared objectives;
  • Ability to communicate the company’s core value propositions in an effective manner, in order to create a distinct advantage in the marketplace.

If you are interested in learning more about this role, please send us your resume and cover letter to jobs@trailappliances.com and please include "Account Manager - Sales" in the subject line.

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Retail Sales Representative

Trail Appliances is currently searching for experienced Retail Sales Representatives to add to our Retail Sales team. The successful candidates will be responsible for using professional selling techniques to ensure complete customer satisfaction, in accordance with company policy.

Location: Richmond, Vancouver, Surrey and Langley.

General Duties & Responsibilities

  • Provide assistance to customers in-store, online and over the phone;
  • Provide detailed product demonstrations;
  • Follow corporate guidelines for prospecting and follow-up;
  • Operate point of sale (POS) terminal, and handle all types of transactions as required;
  • Attend meetings, product knowledge and other training seminars;

Experience & Skills Required

  • Previous experience in Retail Sales, preferably related to home appliances is an asset but not required;
  • Strong negotiating skills, with the capability to develop strong win-win business relationships, generating consistent repeat and residual sales;
  • Excellent written and verbal communication skills;
  • Fluency in Mandarin/Cantonese or Punjabi is an asset;
  • Ability to assess client needs and pioneer solutions to those needs within our guidelines;
  • Ability to communicate with customers and business contacts in a conscientious and professional manner;
  • Excellent PC skills, with an ability to learn components of other internal operating programs;
  • Capacity to collect data, establish facts and draw valid conclusions
  • Capability to understand a dynamic, growing marketplace, and to pursue prospects with innovation and best-in-class product knowledge.

If you are interested in learning more about this role, please send us your resume and cover letter to jobs@trailappliances.com and please include "Retail Sales" in the subject line.

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