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Current Opportunities

 

Annacis Island Positions

Kelowna Positions

Lower Mainland Positions

Richmond Positions

Victoria Positions

 

Logistics Administrator / Invoicing Clerk - Annacis Island

Reports to the Supervisor of Logistics Administration, the Logistics Administrator / Invoicing Clerk assists and supports our customers by ensuring that invoicing is completed quickly, accurately and efficiently. The ideal candidate would be an extremely detail oriented individual with a love for numbers and precise answers.

Duties & Responsibilities

  • Handle delivery paperwork, including entering serial numbers for product, rolling invoices, extended warranty sales, and customer payments
  • Enter returned or exchanged product back into the system, track product movement through the warehouse using the delivery program
  • Check that returns or exchanges from the previous day’s deliveries has been received into the warehouse
  • Rolling invoices for product sold via customer pickups at the warehouse
  • Balancing daily cash counts to deposits recorded in our accounting system (both cash and the Visa / MasterCard / debit card terminals
  • Preparing daily bank deposits, counting coins and bills, and preparing bank deposit slip
  • Raise credit notes on the computer system
  • Reconciling and recording Trail credit card payments deposits
  • Recording inventory transfers between warehouses and stores
  • Reconciling supplier-generated credit notes against Trail-generated debit notes

Knowledge, Skills and Abilities

  • Previous administrative experience an asset
  • Previous experience in an accounting role an asset
  • Proficiency with MS Office
  • Fast and accurate data entry skills are a must
  • Strong attention to detail and the ability to work well under pressure and handle an ever changing workload
  • Excellent written and verbal communication skills
  • Good organizational skills with the ability to prioritize daily tasks to meet deadlines under pressure
  • Willingness to work additional time where necessary to ensure that tasks are completed on time
  • Availability to work any day including Saturdays and Sundays

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com and include "Logistics Administrator / Invoicing Clerk" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Appliance Technician Apprentice - Annacis Island

Reporting to the Service Manager, the Appliance Technician Apprentice is responsible for working on site, installing, troubleshooting, diagnosing and repairing appliances while maintaining our exceptional customer service standards and commitment to excellence.

Duties & Responsibilities

  • Install and troubleshoot various appliances, including, washers, dryers and refrigerators
  • Verify and accurately diagnose mechanical and electrical problems
  • Prepare accurate estimates and explanations on all repairs
  • Working as a team member in a fast paced environment

Knowledge, Skills and Abilities

  • At least 6 months of appliance repair experience preferred
  • Must have or be working towards an Appliance service certification(CFC, Gas C Ticket)
  • Working mechanical knowledge, including use of tools and test equipment
  • Ability to perform accurate diagnosis and repair of customer products
  • Punctual and able to work in a team setting and dependently
  • Ability to follow directions and specific process steps to ensure quality
  • Valid class 5 driver’s license with clean abstract
  • Excellent communication and customer service skills
  • Must be able to work rotating weekends

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com and include "Appliance Apprentice Technician" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Appliance Technician - Annacis Island

We are currently expanding our Annacis Island service department and are seeking techs that are a definite cut above average, both in technical and customer relationship skills. This position is responsible for providing premium in and out of warranty service to our Lower Mainland customers.

Duties & Responsibilities

  • Repair appliances with minimal call backs
  • Respond to emergency calls as required
  • Available for Saturday service
  • Develop and maintain a good rapport with customers and suppliers
  • Represent the company in a positive and professional manner

Knowledge, Skills and Abilities

  • "C" Gas ticket and CFC certification
  • Strong technical, electrical, and mechanical skills with excellent diagnostic ability
  • Excellent communication and interpersonal skills, with an aptitude for time management
  • Proven experience to work with minimal supervision
  • Able to perform sealed system repairs to refrigeration units
  • A minimum of three years' experience servicing major brands of kitchen and laundry appliances
  • Computer skills necessary

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com and include "Appliance Technician" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Customer Care Coordinator - Annacis Island

This position is one of the first lines of contact for the customer and provides customer service support by directing customers to a fast and direct resolution.

Duties & Responsibilities

  • Handle a moderate inbound and outbound call volume
  • Provide timely resolution of client inquiries as the point of contact for customers including service, appliance and customer relations inquiries
  • Competently handle and diffuse customer complaints
  • Dispatch service technicians and maintain their daily schedules
  • Manage internal escalation systems to the point of completion

Knowledge, Skills and Abilities

  • 2 years minimum experience in a customer relations/call center role
  • Working knowledge of MS Word, Excel, Outlook and Internet Explorer
  • Experience with instant messaging would be an asset
  • Experience handling Social Media responses (Facebook, Google +, Twitter and monitoring Social media platforms) would be an asset
  • Highly organized, detail focused and goal oriented with a strong sense of urgency and the ability to manage changing priorities
  • Demonstrated ability to adapt to a fast-paced, dynamic environment
  • A strong ability to problem solve in high pressure situations
  • Ability to work under pressure with minimum supervision but as part of a tight-knit team
  • Demonstrated ability to adapt to a fast-paced, dynamic environment
  • Demonstrated excellent interpersonal, verbal and written communication skills
  • Must be available to work a variety of shifts, including Saturdays, to meet the changing needs of our business. Our call center hours of operation are currently Monday to Saturday 8:30 am to 5:00 pm

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com and include "Customer Care Coordinator" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Delivery Driver - Annacis Island

Duties & Responsibilities

  • Loading and unloading large home appliances (e.g. fridges, washer and dryers, etc.) from and on to the 5 Ton Trucks
  • Providing safe delivery of the product into the customer's home
  • Acting as a team when delivering the appliances to the customer's home - carrying appliances inside the customer's home
  • Acting as a representative of Trail Appliances every step of the delivery process

Knowledge, Skills, and Abilities

  • 1-2 years of experience as a truck Delivery Driver
  • Valid Class 5 Driver's license with clean Driver's Abstract
  • Ability to consistently lift and move large and heavy items
  • Great customer service skills and friendly demeanor
  • Availability to work weekends

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com  and include "Delivery Driver" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Delivery Assistant - Annacis Island

Duties & Responsibilities

  • Safely and efficiently performs loading and unloading activities related to Trail's delivery service
  • Deliver product to customer's home following Trail's policies and procedures
  • Assemble product in customer's home when required
  • Completion of delivery paperwork/inventory control
  • Conduct all activities in a safe, courteous manner with every effort put forward to minimize damage to product and to the customers' home
  • Understand and follow all safe work practices and rules

Knowledge, Skills, and Abilities

  • Experience with hand tools an asset
  • Ability to speak with customers and co-workers at a conversational level
  • Must be able to read item numbers and product descriptions on delivery paperwork
  • Perform simple written paperwork recording
  • Must be reliable and able to work a flexible schedule including Saturdays and Sundays
  • Available to work overtime as required
  • Able to work in extreme temperatures
  • Able to lift and move heavy objects greater than 100 lbs

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com  and include "Delivery Assistant" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Retail Sales Representative - Kelowna

Trail Appliances is currently searching for experienced Retail Sales Representatives to add to our Retail Sales team. The successful candidates will be responsible for using professional selling techniques to ensure complete customer satisfaction, in accordance with company policy.

Duties & Responsibilities

  • Provide assistance to customers in-store, online and over the phone
  • Provide detailed product demonstrations
  • Follow corporate guidelines for prospecting and follow-up
  • Operate point of sale (POS) terminal, and handle all types of transactions as required
  • Attend meetings, product knowledge and other training seminars
  • Perform other duties as required

Knowledge, Skills, and Abilities

  • Previous experience in Retail Sales; experience related to home appliances is an asset but not required
  • Strong negotiating skills with the capability to develop strong win-win business relationships, generating consistent repeat and residual sales
  • Excellent written and verbal communication skills
  • Fluency in English is requested; fluency in Mandarin, Cantonese, Punjabi or Hindi is an asset
  • Ability to assess client needs and pioneer solutions to those needs within our guidelines
  • Ability to communicate with customers and business contacts in a conscientious and professional manner
  • Excellent computer skills, with an ability to learn components of other internal operating programs
  • Capacity to collect data, establish facts and draw valid conclusions
  • Capability to understand a dynamic, growing marketplace, and to pursue prospects with innovation and best-in-class product knowledge

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com  and include "Retail Sales Representative" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.


Business Systems Analyst - Richmond

Summary

As a Business Systems Analyst you will be responsible for overseeing a diverse portfolio of business applications and systems that are critical to the successful operation of our business. As the direct connection between our business users and application developers, you will need to unpack complex business requirements and design value-added solutions that significantly improve user satisfaction and effectiveness. Working with modern technologies and a mandate to create outstanding solutions, you’ll have the opportunity to contribute to the next era of business applications and systems at an established but fast-paced and expanding retailer.

General Duties & Responsibilities

  • Analyze , document, and improve systems and processes
  • Review and analyze user requests, such as application improvements and enhancements
  • Work with application developers to create functional specifications and build mock-ups of proposed solutions
  • Gather ongoing feedback on both existing and upcoming product features
  • Communicate regularly with stakeholders and executives on project status, needs, and milestones
  • Become an internal expert and champion for multiple areas within the business

Required Qualifications

  • Minimum 2 years of business application and system related work experience, including 1 or more years successfully managing technology projects or products
  • Excellent communication skills with both technical and non-technical stakeholders
  • Strong analytical and business process modeling skills
  • Strong customer facing consulting skills with the ability to influence, advise, mediate and control scope
  • Strong understanding of the software development lifecycle
  • A bachelor’s degree, preferably in computer science, engineering, or related technical field

Preferred Qualifications

  • Proven success with technology vendor selection, implementation, and project management
  • Software development experience with Microsoft .NET technologies and languages
  • Exposure to core application development concepts such as MVC, agile software development, and User Experience (UX) design
  • Previous retail IT experience

If you are interested in learning more about this role, please send your resume and cover letter to jobs@trailappliances.com and please include "Business Systems Analyst" in the subject line.

 

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Sales Administrator - Richmond

Summary

Trail is seeking an experienced Full Time Sales Administrator working out of the Richmond location from Tuesdays to Saturdays. As the first point of contact for Trail Appliances customers, you exude energy, enthusiasm and positivity. Customer service is your passion and you will utilize your skills to create great rapport with our customers. You will work closely with our Sales and Customer Support Team to provide timely, proactive service and support. You will be able to work independently, yet contribute effectively to a larger team. If this description sounds like you, we would love to hear from you.

Duties & Responsibilities

  • Greet visitors and connect them with the correct Trail employee
  • Field incoming calls in a professional manner & direct callers to appropriate staff; return voicemail enquiries
  • Administration duties to support the sales team and run the store administration
  • Order entry onto internal software
  • Process payments and refunds
  • End of day cash management
  • Support inventory counts
  • Assist in organizing special events

Knowledge, Skills, and Abilities

  • Experience working in an administrative role
  • Fast and accurate data entry skills with the ability to multi-task
  • Effective verbal and written communication
  • Customer conflict management and escalation experience
  • Ability to establish priorities, work and think independently without direct supervision
  • Knowledge of Microsoft packages
  • Willing to work additional time where necessary to complete tasks and meet deadlines
  • Note this position is for Tuesday to Thursday – 9:30am to 6:00pm, Friday and Saturday – 8:30am to 5:00pm

If you have the qualifications listed above, and are interested in joining the Trail team, please submit your resume and cover letter and include "Sales Administrator" in the subject line to jobs@trailappliances.com. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Account Manager - Sales

The Account Manager is responsible for meeting and exceeding Sales and Revenue targets for their assigned territory and customer base. The successful candidate will be required to develop and maintain relationships with key stakeholders, including, but not limited to builders, developers, designers and architects.

General Duties & Responsibilities

  • Meet and exceed sales and revenue targets within assigned territory;
  • Generate business by visiting customer offices and building sites, and contacting builders, developers, designers and other industry contacts (road time minimum of 3 days per week);
  • Prospect and develop new accounts while maintaining sales within existing accounts, in order to achieve monthly sales and revenue targets;
  • Manage full cycle customer relationships, including prospecting, contracting, payment, delivery, and post-delivery follow up, generating residual and repeat business;
  • Facilitate solutions to customer inquiries and issues in a prompt and professional manner;
  • Provide clients with accurate and timely product specifications;
  • Act as a “go to” for all accounts. Build relationships by providing exceptional service;
  • Organize time logically and efficiently so as to maximize productivity and daily sales output.

Experience & Skills Required

  • Excellent relationship builder;
  • Consultative sales approach;
  • Proven track record of exceeding targets;
  • Strong customer service skillset;
  • Excellent organizational skills;
  • Great communicator – verbally and written;
  • Fluency in Mandarin, Cantonese or Punjabi is an asset;
  • Results and solution focused, with strong problem solving and time management skills
  • Comfortable working in any environment from construction site to a boardroom.
  • Capability to understand a dynamic, growing marketplace;
  • Ability to manage inter-departmental communications in order to achieve shared objectives;
  • Ability to communicate the company’s core value propositions in an effective manner, in order to create a distinct advantage in the marketplace.

If you are interested in learning more about this role, please send us your resume and cover letter to jobs@trailappliances.com and please include "Account Manager - Sales" in the subject line.

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Retail Sales Representative

Trail Appliances is currently searching for experienced Retail Sales Representatives to add to our Retail Sales team. The successful candidates will be responsible for using professional selling techniques to ensure complete customer satisfaction, in accordance with company policy.

Location: Richmond, Vancouver, Surrey and Langley.

General Duties & Responsibilities

  • Provide assistance to customers in-store, online and over the phone;
  • Provide detailed product demonstrations;
  • Follow corporate guidelines for prospecting and follow-up;
  • Operate point of sale (POS) terminal, and handle all types of transactions as required;
  • Attend meetings, product knowledge and other training seminars;

Experience & Skills Required

  • Previous experience in Retail Sales, preferably related to home appliances is an asset but not required;
  • Strong negotiating skills, with the capability to develop strong win-win business relationships, generating consistent repeat and residual sales;
  • Excellent written and verbal communication skills;
  • Fluency in Mandarin/Cantonese or Punjabi is an asset;
  • Ability to assess client needs and pioneer solutions to those needs within our guidelines;
  • Ability to communicate with customers and business contacts in a conscientious and professional manner;
  • Excellent PC skills, with an ability to learn components of other internal operating programs;
  • Capacity to collect data, establish facts and draw valid conclusions
  • Capability to understand a dynamic, growing marketplace, and to pursue prospects with innovation and best-in-class product knowledge.

If you are interested in learning more about this role, please send us your resume and cover letter to jobs@trailappliances.com and please include "Retail Sales" in the subject line.

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Retail Sales Manager - Victoria

Duties & Responsibilities

The main focus of this position is to drive profitable sales growth for the assigned retail store. The Retail Sales Manager is expected to support, coach, train, mentor, and assist the retail sales staff, as well as the store support staff to achieve goals. Working directly with the Store Manager, the person in this role ensures that correct actions are being taken to successfully achieve targets and Key Performance Indicators. With a focus on driving sales growth, this role is responsible for the leadership and direction of the team with a focus on increasing market share through a customer centric approach.

  • Achieve sales and profitability targets for the assigned store
  • Review and evaluate financial reports and create and execute action plans to achieve targets
  • Work closely with the Head Office and the Leadership Team to execute corporate strategies and objectives
  • Build and maintain positive relationships with key trade partners
  • Manage and support the sales staff (coaching and mentoring; training and development; performance management; scheduling; etc.)
  • Conduct “Product Knowledge” sessions for the assigned sales team
  • Work with the Store Manager to manage all store functions: customer escalations; strategic showroom merchandising; inventory control; problem resolution; etc.

Knowledge, Skills, and Abilities

  • Five years of successful retail sales experience in a management role
  • Proven ability to deliver sales growth, set objectives and achieve them
  • Successful completion of business courses, including supervisory training
  • Proven ability and track record of coaching, mentoring and performance management
  • The ability to lead, coach, motivate and enhance existing teams for success
  • Excellent written and oral communication skills
  • Good working knowledge of Microsoft Office and ability to learn new software
  • The ability to work evenings, weekends and additional hours when required

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com  and include "Retail Sales Manager" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.