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Current Opportunities

 

Annacis Island Positions

 

Kelowna Positions

Lower Mainland Positions

Richmond Positions

Victoria Positions

Appliance Technician Apprentice - Annacis Island

Reporting to the Service Manager, the Appliance Technician Apprentice is responsible for working on site, installing, troubleshooting, diagnosing and repairing appliances while maintaining our exceptional customer service standards and commitment to excellence.

Duties & Responsibilities

  • Install and troubleshoot various appliances, including, washers, dryers and refrigerators
  • Verify and accurately diagnose mechanical and electrical problems
  • Prepare accurate estimates and explanations on all repairs
  • Working as a team member in a fast paced environment

Knowledge, Skills and Abilities

  • At least 6 months of appliance repair experience preferred
  • Must have or be working towards an Appliance service certification(CFC, Gas C Ticket)
  • Working mechanical knowledge, including use of tools and test equipment
  • Ability to perform accurate diagnosis and repair of customer products
  • Punctual and able to work in a team setting and dependently
  • Ability to follow directions and specific process steps to ensure quality
  • Valid class 5 driver’s license with clean abstract
  • Excellent communication and customer service skills
  • Must be able to work rotating weekends

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com and include "Appliance Apprentice Technician" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Appliance Technician - Annacis Island

We are currently expanding our Annacis Island service department and are seeking techs that are a definite cut above average, both in technical and customer relationship skills. This position is responsible for providing premium in and out of warranty service to our Lower Mainland customers.

Duties & Responsibilities

  • Repair appliances with minimal call backs
  • Respond to emergency calls as required
  • Available for Saturday service
  • Develop and maintain a good rapport with customers and suppliers
  • Represent the company in a positive and professional manner

Knowledge, Skills and Abilities

  • "C" Gas ticket and CFC certification
  • Strong technical, electrical, and mechanical skills with excellent diagnostic ability
  • Excellent communication and interpersonal skills, with an aptitude for time management
  • Proven experience to work with minimal supervision
  • Able to perform sealed system repairs to refrigeration units
  • A minimum of three years' experience servicing major brands of kitchen and laundry appliances
  • Computer skills necessary

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com and include "Appliance Technician" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Customer Care Coordinator - Annacis Island

Reporting to the Customer Care Manager, the Customer Care Coordinator acts as one of the first lines of contact for customer inquiries. The Customer Care Coordinator is responsible for delivering fast and direct customer support resolution in a professional manner.

Duties & Responsibilities

  • Handle a moderate inbound and outbound call volume
  • Provide timely resolution of client inquiries as the point of contact for customers including service, appliance and customer relations inquiries
  • Competently handle and diffuse customer complaints
  • Dispatch service technicians and maintain their daily schedules
  • Manage internal escalation systems to the point of completion

Knowledge, Skills and Abilities

  • Minimum 2 years' experience in a customer service/call center role
  • Proven ability to think on their feet and problem solve in high pressure situations
  • Technologically savvy (MS Word, Excel, Outlook and Internet Explorer)
  • Experience handling Social Media responses (Facebook, Google +, Twitter) an asset
  • Highly organized, detail focused and goal oriented
  • A strong sense of urgency and demonstrated ability to adapt to a fast-paced, dynamic environment
  • Demonstrated excellent interpersonal, verbal and written communication skills
  • Must be available to work a variety of shifts including Mondays and Saturdays
  • Fluency in Cantonese or Mandarin an asset

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com and include "Customer Care Coordinator" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Delivery Driver - Annacis Island & Victoria

Duties & Responsibilities

  • Loading and unloading large home appliances (e.g. fridges, washer and dryers, etc.) from and on to the 5 Ton Trucks
  • Providing safe delivery of the product into the customer's home
  • Acting as a team when delivering the appliances to the customer's home - carrying appliances inside the customer's home
  • Acting as a representative of Trail Appliances every step of the delivery process

Knowledge, Skills, and Abilities

  • 1-2 years of experience as a truck Delivery Driver
  • Valid Class 5 Driver's license with clean Driver's Abstract
  • Ability to consistently lift and move large and heavy items
  • Great customer service skills and friendly demeanor
  • Availability to work weekends

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume, Driver's Abstract, and cover letter to careers@trailappliances.com  and include "Delivery Driver" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Delivery Assistant

Duties & Responsibilities

  • Safely and efficiently performs loading and unloading activities related to Trail's delivery service
  • Deliver product to customer's home following Trail's policies and procedures
  • Assemble product in customer's home when required
  • Completion of delivery paperwork/inventory control
  • Conduct all activities in a safe, courteous manner with every effort put forward to minimize damage to product and to the customers' home
  • Understand and follow all safe work practices and rules

Knowledge, Skills, and Abilities

  • Experience with hand tools an asset
  • Ability to speak with customers and co-workers at a conversational level
  • Must be able to read item numbers and product descriptions on delivery paperwork
  • Perform simple written paperwork recording
  • Must be reliable and able to work a flexible schedule including Saturdays and Sundays
  • Available to work overtime as required
  • Able to work in extreme temperatures
  • Able to lift and move heavy objects greater than 100 lbs

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Delivery Assistant" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Delivery Manager - Annacis Island

Reporting to the Director of Logistics, the Delivery Manager is responsible for leading the delivery team to deliver appliances directly to customers’ homes in a timely fashion, while maintaining Trail’s exceptional customer service standards and commitment to excellence. This position will oversee all delivery staff including hiring, training, inspiring, and leading performance and conflict management. In addition, the Delivery Manager is accountable for continually driving culture change with the expectation of building and maintaining a cost effective “best in class” delivery team that will outperform all others.

Duties & Responsibilities

  • Oversee all aspects of the delivery department to ensure safe, timely, and efficient delivery of appliances
  • Oversee the entire operations of the delivery team; Delivery Bonus Programs, employee performance, benefits management, dispatch issues, department performance levels, customer issues, and any ad-hoc duties and reporting as assigned
  • Coordinate and participate in Driver / Driver Assistant recruitment
  • Proactively identify areas requiring improvement and actively participate in the continued development of Trail’s delivery training program
  • Manage, support, and provide guidance to Delivery Supervisors and Dispatchers, acting as a mentor/coach as required
  • Work closely with HR team to manage employee performance and other HR related issues
  • Manage escalated customer issues related to delivery, ensuring timely communication and resolution
  • Manage and mitigate damage claims with a clear focus on reducing the frequency of damages
  • Review service issues to identify root causes and develop/implement action plans to prevent reoccurrence
  • Provide service level trends, performance issues and action plans for resolution to Director of Logistics
  • Coordinate supplies specific to the fleet and delivery operations
  • Drive safety and actively participate in all OH&S directives
  • Actively facilitate change management within the delivery department

Knowledge, Skills, and Abilities

  • 8-10 years of proven experience in fleet management and warehouse operations
  • Designation and/or Certification in Logistics or a similar field an asset
  • Previous experience in a leadership role managing teams of 50+ people
  • High degree of proficiency in WMS/TMS systems
  • Proven leadership and mentoring skills; comfortable presenting to large groups
  • Strong problem solving capabilities
  • Exceptional customers service aptitude, for both internal and external customers
  • High degree of financial acumen, including previous P&L and budgeting experience
  • High degree of familiarity with the geography of the areas serviced
  • Proficiency with all MS Office applications

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Delivery Manager" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Logistics Clerk - Annacis Island

Reporting to the Supervisor of Logistics Administration, the Logistics Clerk assists and supports our customers by ensuring that invoicing is completed quickly, accurately and efficiently. The ideal candidate would be an extremely detail oriented individual with a love for numbers and precise answers.

Duties & Responsibilities

  • Create packing slips and invoices for shipments
  • Handle delivery paperwork, including entering serial numbers for product, invoicing customers, and posting customer payments
  • Enter returned or exchanged product back into the system, track product movement through the warehouse using the delivery program
  • Balancing daily cash counts to deposits recorded in our accounting system (both cash and the Visa / MasterCard / debit card terminals)
  • Preparing daily bank deposits, including listing cheques, counting coins and bills, and preparing bank deposit slip
  • Raise credit notes on the computer system
  • Reconciling and recording Trail credit card payments deposits
  • Recording inventory transfers between warehouses and stores

Knowledge, Skills and Abilities

  • Previous logistics / administrative experience an asset
  • Previous experience in an accounting role an asset
  • Proficiency with MS Office
  • Fast and accurate data entry skills are a must
  • Strong attention to detail and the ability to work well under pressure and handle an ever changing workload
  • Excellent written and verbal communication skills
  • Good organizational skills with the ability to prioritize daily tasks to meet deadlines under pressure
  • Availability to work any day including Saturdays and Sundays and occasional overtime

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com and include "Logistics Clerk" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Parts Specialist - Annacis Island

The Parts and Service Specialist works with the Multi Family builder division to proactively manage parts orders and returns for our high volume clients. The Parts and Service Specialist works with customers and other internal departments to ensure all orders are processed in a timely manner and any customer issues are addressed professionally.

Duties & Responsibilities

  • Coordinate sourcing and ordering of parts for our B2B builder division
  • Answering phones and responding to email inquiries from customers and internal departments
  • Action and resolve service parts requests in a timely and professional manner
  • Manage and follow up with assigned Parts and Service escalated work orders
  • Work with the Parts Supervisor to manage any challenging customer situations or parts delays
  • Liaison with internal departments, manufacturers, and servicers on Parts and Service related issues
  • Provide superstar service and build relationships with customers and third party servicers
  • Provide regular updates of open requests to sales managers and supervisors
  • Handling various Ad-hoc projects assigned by Parts Supervisor

Knowledge, Skills and Abilities

  • Minimum two years’ experience in a customer service or administrative role
  • Previous experience in the appliance parts industry an asset
  • Excellent customer service skills and pleasant phone demeanor
  • Strong organizational and time management skills
  • Ability to make decisions and provide problem resolution
  • Detail oriented and ability to multi-task in a fast pace environment
  • Excellent computer skills; specifically MS Office and experience using web-based applications
  • Proven ability to create positive relationships with internal and external customers and third party servicers

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com and include "Parts and Service Specialist" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Warehouse Worker - Annacis Island

Reporting to the Warehouse Supervisor, the Warehouse Worker is responsible for handling the products in our Annacis Island warehouse.

Duties & Responsibilities

  • Receive, verify, unpack and sort incoming materials in an organized fashion
  • Process and pack incoming customer orders in preparation for shipping
  • Maintain accurate inventory records through the use of a warehouse management system
  • Safe operation of warehousing equipment in accordance with safety procedures
  • Maintain warehouse safety and cleanliness

Knowledge, Skills and Abilities

  • Stand-up/Sit-down counter balance experience and certification. Carton Clamp operation desired
  • Reach truck experience preferred
  • 2+ years warehouse experience preferred
  • High school diploma or equivalent
  • Able to do some lifting and meet physical demands
  • Must be available to work flexible hours if needed (Saturdays)

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com and include "Warehouse Worker" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Senior Accountant - Richmond

Our finance team has experienced significant growth and is looking for the right candidate to elevate the team to the next level.

Reporting to the Financial Controller, the Senior Accountant is responsible for assisting with the monthly close procedures including preparing and recording journal entries and accruals. This role is also responsible for reconciling general ledger accounts and preparing weekly sales reporting. Furthermore, this role will be assisting in the preparation of the budget and forecast by coordinating, compiling, and updating key information.

Duties & Responsibilities

  • Prepare and record monthly journal entries and accruals
  • Reconcile and import payroll entries into accounting program
  • Analyze monthly financials and provide variance analysis
  • Process intercompany billing
  • Complete balance sheet reconciliations with relevant supporting schedules
  • Prepare working papers for the external review

Knowledge, Skills, and Abilities

  • Minimum four years related experience in a full cycle accounting role
  • CPA (CA, CGA) Designation or close to completion
  • Strong working knowledge of Microsoft Office, with an emphasis on Excel (Pivot Tables, VLOOKUPS)
  • Excellent attention to detail
  • Exceptional verbal, written, and interpersonal skills
  • Keen to drive innovations
  • Experience in a retail environment an asset
  • Ability to establish priorities, work and think independently, and proceed with objectives without direct supervision
  • Ability to work additional time where necessary to meet deadlines

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Senior Accountant" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

 

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Online Product Expert - Richmond and Vancouver

Reporting to the Manager of Online Sales and Operations, the Online Product Expert is responsible for using professional written communication and selling techniques to ensure complete customer satisfaction, in accordance with company policy. Furthermore, this role will aid in supporting the accuracy and currency of Trail Appliance’s online product catalogue for Trail Appliances.

Duties & Responsibilities

  • Objectively assess client needs and provide solutions to those needs within our policy
  • Prioritize and promptly respond to inquiries or complaints from customers, internal staff and 3rd party vendors in a professional manner
  • Work closely with other retail store and internal departments to create an omni-channel customer experience
  • Effectively present information to clients, administration, and management
  • Facilitate selling related products and services (i.e. warranty, delivery, installation, etc.)
  • Operate point of sale (POS) terminal and handle all return or exchange transactions
  • Attend meetings, product knowledge and other training seminars

Knowledge, Skills, and Abilities

  • Excellent proficiency with Google Chrome, Internet Explorer and Microsoft Office Suite
  • Strong sales and negotiating skills
  • Strong interpersonal and problem solving skills
  • Excellent written and verbal communication skills
  • Ability to learn new systems and work with minimum supervision
  • Ability to identify and build relationships across all levels
  • Previous experience in retail sales is an asset
  • Experience in an online e-commerce or similar role is an asset

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Online Product Expert" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

 

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Payroll and Benefits Specialist - Richmond

Reporting to the Payroll Specialist, this role will be a team member in the Payroll & Benefits function responsible for the administration of the overall payroll and benefit program for a designated internal client group within Trail Appliances. The Payroll and Benefits Specialist will perform a wide variety of payroll preparation, processing and recordkeeping activities, including entering and maintaining employee payroll data, computing wages, and administering benefits programs.

Duties & Responsibilities

  • Responsible for managing the payroll and benefits function for the whole company
  • Process bi-weekly and year-end payroll for salaried, hourly and commission based employees in a timely and accurate manner using Avanti, ADP, and Advanced Tracker systems
  • Administer the employee Group Benefit Plan including initial set-up for new hires, employee record maintenance and status changes
  • Reconciliation of recurring payroll and benefit accounts and statements (Receiver General remittances, WCB remittances, health/dental, MSP, Life, and LTD insurance)
  • Responsible for tracking and maintaining employee vacation time
  • Work with Department Managers on ad-hoc payroll reporting and management training on Advanced Tracker
  • Provide high-end customer service to managers and employees regarding their pay and benefits queries
  • Develop and maintain sound cross-functional relationships across the business
  • Review existing payroll processes and systems, recommending updates and improvements as required

Knowledge, Skills, and Abilities

  • 3+ years of experience in a Payroll & Benefits role. Retail experience is an asset
  • PCP and PCM or equivalent Payroll designations an asset
  • Advanced computer and IT skills, especially in Microsoft Office applications
  • Experience with an in-house customized Payroll/HRIS system (particularly Avanti and ADP) is an asset
  • Experience with creating process improvement and efficiency
  • Ability to multi-task and operate in a fast-paced environment
  • Excellent customer service skills working with managers and employees
  • Exceptional verbal, written and interpersonal communication

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Payroll and Benefits Specialist" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

 

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Property Development Manager - Richmond

The Property Development Manager will be responsible for leading various property developments at Trail, including retail and warehouse spaces. The Property Development Manager will work with and support both the management of the partnerships with contractors and suppliers as well as the delivery of specific projects.

Duties & Responsibilities

  • Work collaboratively with the President / EVP to identify and review current and proposed development opportunities, assessing each property against Trail’s needs
  • Communicate with internal and external partners, including architects, contractors and consultants throughout the project cycle
  • Assist with the design of store / warehouse layouts and coordination with marketing and sales
  • Coordinate with the municipal planning department throughout permitting process
  • Create and maintain project pro-forma, schedules, reports and pre-development budgets
  • Lead in the selection of project consultants, building design, permitting and construction
  • Monitor potential issues / delays as they arise, proactively identifying possible solutions
  • Schedule regular property inspections and address operational requirements of the properties
  • Perform thorough post-project reviews, documenting potential issues / improvements
  • Develop and maintain cross-functional relationships with key stakeholders
  • Other duties required by the company leadership

Knowledge, Skills, and Abilities

Required Skills

  • Minimum 5 years’ property development experience, preferably in a retail environment
  • Overall understanding of all disciplines and principals of property development, including design, entitlements, legal, finance, construction and operations, rezoning and governmental development policies
  • Thorough knowledge of building structures and systems and an ability to recognize deficiencies and prepare summaries of work required
  • Excellent negotiation, mediation and conflict resolution skills and ability to negotiate contracts, mediate disputes and resolve conflict situations
  • Excellent verbal, written, interpersonal, and presentation skills
  • Demonstrated ability to work collaboratively with diverse groups of people across the organization
  • Ability to multi-task and operate in a fast-paced entrepreneurial environment
  • Strong analytic skills, using data to drive effective strategies
  • Ability to travel on frequent basis
  • Advanced experience of Microsoft Office applications

Desired Skills

  • Post-secondary education with a focus on business, engineering, or construction
  • A recognized property management qualification such as CFM, CPM or FMA
  • A recognized Project Management designation, such as PMP
  • Courses from the Urban Land Diploma Program – Property Management Option or equivalent may be an asset.

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Property Development Manager" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

 

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Software Development Lead - Richmond

Trail Appliances is undertaking a digital transformation - replacing our current systems with modern scalable applications that “wow” our customers. We are looking to add a Software Development Lead that will be responsible for custom business application development, and providing technical leadership and mentorship to our in-house team of developers as we undertake this exciting multi-year transformation.

Duties & Responsibilities

  • Participate in every aspect of the development and implementation of new custom business applications such as software design, development, testing, and deployment
  • Provide technical expertise and recommendations in assessing new business applications and initiatives to support and enhance our existing systems
  • Participate in system architectural decisions and technical design of new business applications
  • Provide technical leadership to teammates through coaching and mentorship
  • Identify and encourage areas for growth and improvement within the team
  • Develop and implement standards, procedures and guidelines to maintain high standards of software quality within the team
  • Participate in peer reviews of solution designs and code
  • Work with teammates in the migration of legacy applications to current technologies

Required Knowledge, Skills, and Abilities

  • 5+ years of software development experience
  • Degree in computer science, engineering, or related field
  • Excellent communication skills with technical and non-technical stakeholders
  • Internally motivated, able to work proficiently both independently and in a team environment
  • Proficient with modern web technologies such as JavaScript, jQuery, HTML5, CSS3, and Bootstrap
  • Experienced with Microsoft.NET Framework, ASP.NET, MVC, and C#

Desired Knowledge, Skills, and Abilities

  • Prior experience in a technical leadership position an asset
  • Experience with RAD tools such as DevExpress an asset
  • Experience with automated build tools, code management, and continuous integration
  • Experience developing REST APIs an asset
  • Experience with database development including relational database design, SQL and ORM technologies an asset

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Software Development Lead" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

 

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Vice President - Sales - Richmond

Reporting to the President and Executive Vice President, the Vice President, Sales will provide leadership to the enhancement and implementation of progressive sales strategies that grow the customer base, maximize the company’s financial position, and expand Trail’s market share across BC. By working closely with the Senior Leadership Team and building strong relationships with industry players, the incumbent will play a key role in aligning and leveraging the sales functions to ensure that Trail maximizes profitably, increases market share, expands the customer base, and opens new markets, all while delivering a seamless customer experience at every touchpoint.

As the ideal candidate, you will be an accomplished senior executive sales leader and strategist, ideally in a consumer product or wholesale supply business. Experience working in, or familiarity with, an omni channel sales environment will be of significant value. Demonstrated experience in developing new customers, introducing new sales initiatives, implementing analytics and systems to support sales activities, problem solving in a complex sales environment, and professionalizing a sales team will be highly valued.

Based out of our spectacular new head office in Richmond, BC, this is a tremendous opportunity for an executive sales leader to build on a solid foundation and drive continued sales growth with a known and respected brand as they roll out an e-commerce platform and continue to expand.

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Vice President - Sales" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

 

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Account Manager - Sales

The Account Manager is responsible for meeting and exceeding Sales and Revenue targets for their assigned territory and customer base. The successful candidate will be required to develop and maintain relationships with key stakeholders, including, but not limited to builders, developers, designers and architects.

General Duties & Responsibilities

  • Meet and exceed sales and revenue targets within assigned territory;
  • Generate business by visiting customer offices and building sites, and contacting builders, developers, designers and other industry contacts (road time minimum of 3 days per week);
  • Prospect and develop new accounts while maintaining sales within existing accounts, in order to achieve monthly sales and revenue targets;
  • Manage full cycle customer relationships, including prospecting, contracting, payment, delivery, and post-delivery follow up, generating residual and repeat business;
  • Facilitate solutions to customer inquiries and issues in a prompt and professional manner;
  • Provide clients with accurate and timely product specifications;
  • Act as a “go to” for all accounts. Build relationships by providing exceptional service;
  • Organize time logically and efficiently so as to maximize productivity and daily sales output.

Experience & Skills Required

  • Excellent relationship builder;
  • Consultative sales approach;
  • Proven track record of exceeding targets;
  • Strong customer service skillset;
  • Excellent organizational skills;
  • Great communicator – verbally and written;
  • Fluency in Mandarin, Cantonese or Punjabi is an asset;
  • Results and solution focused, with strong problem solving and time management skills
  • Comfortable working in any environment from construction site to a boardroom.
  • Capability to understand a dynamic, growing marketplace;
  • Ability to manage inter-departmental communications in order to achieve shared objectives;
  • Ability to communicate the company’s core value propositions in an effective manner, in order to create a distinct advantage in the marketplace.

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Account Manager - Sales" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Builder Sales Associate - Surrey

The Builder Sales Associate oversees the administrative, operational, and sales support needs of our Builder Sales Representatives in our Single Family Builder Division. The Builder Sales Associate also acts on behalf of the Builder Sales Representative to help organize and resolve issues relating to inventory management, delivery, and sales related customer service issues. By working closely with customers, builders, and our internal departments, the successful candidate will help drive sales processes through to delivery and after sales service.

Duties & Responsibilities

  • Assist Builder Sales Representative in managing all sales projects from contract to completion
  • Serve as key point of contact for questions or issues from customers and internal departments
  • Research, review, and prepare all sales orders and spec packages
  • Manage full cycle customer relationships, including answering service calls, processing payments and deposits, preparing credit applications, collecting sales documents, communicating delivery expectations, overseeing site preparation, and post-delivery follow up
  • Working with other internal departments to ensure smooth pre and post-sale operations (ensuring adequate inventory levels, scheduling deliveries and account reconciliation)
  • Complete frequent site visits to review the site conditions, appliance sizes, specifications, and installation requirements
  • Other ad-hoc duties as assigned

Required Knowledge, Skills, and Abilities

  • 2-3 years’ experience in a sales environment, preferably in a B2B role
  • Experience in the building or renovation industry is an asset
  • Results and solution focused, with strong problem solving and time management skills
  • Highly organized and detailed oriented
  • Capacity to multitask, prioritize, and meet deadlines in a fast-paced dynamic environment
  • Proficient in MS Office with appetite to learn new systems
  • Demonstrated excellent interpersonal, verbal and written communication skills
  • Class 5 drivers’ license with access to a reliable vehicle required
  • Some travel within the Lower Mainland required

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Build Sales Associate" in the subject line. We thank all applicants for their interest; however, only short listed candidates will be contacted.

 

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Project Coordinator - Vancouver and Langley

The Project Coordinator will support the administrative needs of outside sales representatives and will help drive sales processes through to delivery and after sales service. The ideal candidate is someone who thrives in a very fast paced environment and lives for constant change. This work environment will appeal to someone who enjoys making quick decisions, problem solving and being constantly challenged and extremely busy.

General Duties & Responsibilities

  • Managing sales projects from contract to completion. Including ensuring adequate inventory levels, scheduling deliveries and account reconciliation
  • Providing calendar management
  • Event planning and organization, including scheduling, catering, and agenda distribution
  • Creating and updating high-level reports and presentations
  • Developing and nurturing relationships with Builder customers
  • Fielding all phone calls from clients and addressing their needs
  • Other general office duties and ad-hoc projects as assigned

Experience & Skills Required

  • Minimum 3-5 years experience in an administrative/coordinator role
  • Highly proficient in MS Word, Excel and PowerPoint
  • Proven Project Management Skills - highly organized, goal oriented, sense of urgency, detail oriented and able to manage changing priorities
  • Ability to work with minimum supervision but as part of a tight-knit team
  • Capacity to prioritize and meet deadlines in a fast-paced dynamic environment
  • Demonstrated excellent interpersonal, verbal and written communication skills

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Project Coordinator" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Retail Sales Manager - Lower Mainland

The main focus of this position is to drive profitable sales growth for the assigned retail store. The Retail Sales Manager is expected to support, coach, train, mentor, and assist the retail sales staff, as well as the store support staff to achieve goals. Working directly with the General Manager, the Sales Manager ensures that correct actions are being taken to successfully achieve targets and Key Performance Indicators. With a focus on driving sales growth, the Retail Sales Manager is responsible for the leadership and direction of the team with a focus on increasing market share through a customer centric approach.

General Duties & Responsibilities

  • Achieve sales and profitability targets for assigned sales staff
  • Manage and support the retail sales staff (coaching and mentoring, training and development, performance management, scheduling etc.)
  • Work with the General Manager to manage all store functions: customer escalations, strategic showroom merchandising, problem resolution, etc.
  • Work with General Manager to execute corporate strategies and objectives
  • Build and maintain positive relationships with key trade partners
  • Conduct product and sales training sessions for assigned sales team

Experience & Skills Required

  • 3-5 years of successful retail sales experience in a management role
  • Proven ability to deliver sales growth, set objectives and achieve them
  • Successful completion of business courses, including supervisory training
  • Proven ability and track record of coaching, mentoring and performance management
  • The ability to lead, coach, motivate and enhance existing teams for success
  • Excellent written and oral communication skills
  • Good working knowledge of Microsoft Office and ability to learn new software
  • The ability to work evenings, weekends and additional hours when required
  • Appliance knowledge is an asset but not mandatory

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Retail Sales Manager" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Retail Sales Representative

Trail Appliances is currently searching for experienced Retail Sales Representatives to add to our Retail Sales teams in the Lower Mainland and Victoria locations. The successful candidates will be responsible for using professional selling techniques to ensure complete customer satisfaction, in accordance with company policy.

Location: Richmond, Vancouver, Surrey, Langley, Kelowna and Victoria.

General Duties & Responsibilities

  • Provide assistance to customers in-store, online and over the phone;
  • Provide detailed product demonstrations;
  • Follow corporate guidelines for prospecting and follow-up;
  • Operate point of sale (POS) terminal, and handle all types of transactions as required;
  • Attend meetings, product knowledge and other training seminars;

Experience & Skills Required

  • Previous experience in Retail Sales, preferably related to home appliances is an asset but not required;
  • Strong negotiating skills, with the capability to develop strong win-win business relationships, generating consistent repeat and residual sales;
  • Excellent written and verbal communication skills;
  • Fluency in Mandarin/Cantonese or Punjabi is an asset;
  • Ability to assess client needs and pioneer solutions to those needs within our guidelines;
  • Ability to communicate with customers and business contacts in a conscientious and professional manner;
  • Excellent PC skills, with an ability to learn components of other internal operating programs;
  • Capacity to collect data, establish facts and draw valid conclusions
  • Capability to understand a dynamic, growing marketplace, and to pursue prospects with innovation and best-in-class product knowledge.

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Retail Sales" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Account Manager - Victoria

The Account Manager is responsible for meeting and exceeding Sales and Revenue targets for their assigned territory and customer base. The successful candidate will be required to develop and maintain relationships with key stakeholders, including, but not limited to builders, developers, designers and architects.

General Duties & Responsibilities

  • Meet and exceed sales and revenue targets within assigned territory
  • Generate business by visiting customer offices and building sites, and contacting builders, developers, designers and other industry contacts (road time minimum of 3 days per week)
  • Prospect and develop new accounts while maintaining sales within existing accounts, in order to achieve monthly sales and revenue targets
  • Manage full cycle customer relationships, including prospecting, contracting, payment, delivery, and post-delivery follow up, generating residual and repeat business
  • Facilitate solutions to customer inquiries and issues in a prompt and professional manner
  • Provide clients with accurate and timely product specifications
  • Act as a “go to” for all accounts. Build relationships by providing exceptional service
  • Organize time logically and efficiently so as to maximize productivity and daily sales output.

Experience & Skills Required

    • Excellent relationship builder
    • Consultative sales approach
    • Proven track record of exceeding targets
    • Strong customer service skills
    • Excellent organizational skills
    • Great communicator – verbally and written
    • Results and solution focused, with strong problem solving and time management skills
    • Comfortable working in any environment from construction site to a boardroom
    • Capability to understand a dynamic, growing marketplace
    • Ability to manage inter-departmental communications in order to achieve shared objectives
    • Ability to communicate the company’s core value propositions in an effective manner, in order to create a distinct advantage in the marketplace.

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Account Manager" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Store Administrator - Richmond, Vancouver, Surrey

As the first point of contact for Trail Appliances customers, you exude energy, enthusiasm and positivity. Customer service is your passion and you will utilize your skills to create great rapport with our customers. You will work closely with our Sales and Customer Support Team to provide timely, proactive service and support. You will be able to work independently, yet contribute effective to a larger team. If this description sounds like you, we would love to hear from you. We are currently looking for Store Administrators for several lower mainland locations.

Duties & Responsibilities

  • Greet visitors and connect them with the correct Trail employee
  • Field incoming calls in a professional manner & direct callers to appropriate staff; return voicemail inquiries
  • Administration duties to support the sales team and run the store administration
  • Order entry onto internal software
  • Process payments, refunds, and end of day cash management
  • Support inventory counts
  • Assist in organizing special events

Required Knowledge, Skills, and Abilities

  • Experience working in an administrative/customer service role
  • Fast and accurate data entry skills with the ability to multi-task
  • Effective verbal and written communication
  • Experience managing customer conflict and escalation
  • Ability to establish priorities, work and think independently without direct supervision
  • Knowledge of Microsoft Office
  • Willing to work additional time where necessary to complete tasks and meet deadlines
  • Class 5 driving license and access to a car
  • Must be available to work on weekends if required
  • Travel to other store locations required

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Store Administrator" in the subject line. We thank all applicants for their interest; however, only short listed candidates will be contacted.

 

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