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Current Opportunities

 

Annacis Island Positions

 

Kelowna Positions

Lower Mainland Positions

Richmond Positions

Victoria Positions

Appliance Technician Apprentice - Annacis Island

Reporting to the Service Manager, the Appliance Technician Apprentice is responsible for working on site, installing, troubleshooting, diagnosing and repairing appliances while maintaining our exceptional customer service standards and commitment to excellence.

Duties & Responsibilities

  • Install and troubleshoot various appliances, including, washers, dryers and refrigerators
  • Verify and accurately diagnose mechanical and electrical problems
  • Prepare accurate estimates and explanations on all repairs
  • Working as a team member in a fast paced environment

Knowledge, Skills and Abilities

  • At least 6 months of appliance repair experience preferred
  • Must have or be working towards an Appliance service certification(CFC, Gas C Ticket)
  • Working mechanical knowledge, including use of tools and test equipment
  • Ability to perform accurate diagnosis and repair of customer products
  • Punctual and able to work in a team setting and dependently
  • Ability to follow directions and specific process steps to ensure quality
  • Valid class 5 driver’s license with clean abstract
  • Excellent communication and customer service skills
  • Must be able to work rotating weekends

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com and include "Appliance Apprentice Technician" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Appliance Technician - Annacis Island

We are currently expanding our Annacis Island service department and are seeking techs that are a definite cut above average, both in technical and customer relationship skills. This position is responsible for providing premium in and out of warranty service to our Lower Mainland customers.

Duties & Responsibilities

  • Repair appliances with minimal call backs
  • Respond to emergency calls as required
  • Available for Saturday service
  • Develop and maintain a good rapport with customers and suppliers
  • Represent the company in a positive and professional manner

Knowledge, Skills and Abilities

  • "C" Gas ticket and CFC certification
  • Strong technical, electrical, and mechanical skills with excellent diagnostic ability
  • Excellent communication and interpersonal skills, with an aptitude for time management
  • Proven experience to work with minimal supervision
  • Able to perform sealed system repairs to refrigeration units
  • A minimum of three years' experience servicing major brands of kitchen and laundry appliances
  • Computer skills necessary

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com and include "Appliance Technician" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Customer Care Coordinator - Annacis Island

Reporting to the Customer Care Manager, the Customer Care Coordinator acts as one of the first lines of contact for customer inquiries. The Customer Care Coordinator is responsible for delivering fast and direct customer support resolution in a professional manner.

Duties & Responsibilities

  • Handle a moderate inbound and outbound call volume
  • Provide timely resolution of client inquiries as the point of contact for customers including service, appliance and customer relations inquiries
  • Competently handle and diffuse customer complaints
  • Dispatch service technicians and maintain their daily schedules
  • Manage internal escalation systems to the point of completion

Knowledge, Skills and Abilities

  • Minimum 2 years' experience in a customer service/call center role
  • Proven ability to think on their feet and problem solve in high pressure situations
  • Technologically savvy (MS Word, Excel, Outlook and Internet Explorer)
  • Experience handling Social Media responses (Facebook, Google +, Twitter) an asset
  • Highly organized, detail focused and goal oriented
  • A strong sense of urgency and demonstrated ability to adapt to a fast-paced, dynamic environment
  • Demonstrated excellent interpersonal, verbal and written communication skills
  • Must be available to work a variety of shifts including Mondays and Saturdays
  • Fluency in Cantonese or Mandarin an asset

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com and include "Customer Care Coordinator" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Delivery Driver - Annacis Island & Victoria

Duties & Responsibilities

  • Loading and unloading large home appliances (e.g. fridges, washer and dryers, etc.) from and on to the 5 Ton Trucks
  • Providing safe delivery of the product into the customer's home
  • Acting as a team when delivering the appliances to the customer's home - carrying appliances inside the customer's home
  • Acting as a representative of Trail Appliances every step of the delivery process

Knowledge, Skills, and Abilities

  • 1-2 years of experience as a truck Delivery Driver
  • Valid Class 5 Driver's license with clean Driver's Abstract
  • Ability to consistently lift and move large and heavy items
  • Great customer service skills and friendly demeanor
  • Availability to work weekends

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume, Driver's Abstract, and cover letter to careers@trailappliances.com  and include "Delivery Driver" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Delivery Assistant

Duties & Responsibilities

  • Safely and efficiently performs loading and unloading activities related to Trail's delivery service
  • Deliver product to customer's home following Trail's policies and procedures
  • Assemble product in customer's home when required
  • Completion of delivery paperwork/inventory control
  • Conduct all activities in a safe, courteous manner with every effort put forward to minimize damage to product and to the customers' home
  • Understand and follow all safe work practices and rules

Knowledge, Skills, and Abilities

  • Experience with hand tools an asset
  • Ability to speak with customers and co-workers at a conversational level
  • Must be able to read item numbers and product descriptions on delivery paperwork
  • Perform simple written paperwork recording
  • Must be reliable and able to work a flexible schedule including Saturdays and Sundays
  • Available to work overtime as required
  • Able to work in extreme temperatures
  • Able to lift and move heavy objects greater than 100 lbs

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Delivery Assistant" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Logistics Clerk - Annacis Island

Reporting to the Supervisor of Logistics Administration, the Logistics Clerk assists and supports our customers by ensuring that invoicing is completed quickly, accurately and efficiently. The ideal candidate would be an extremely detail oriented individual with a love for numbers and precise answers.

Duties & Responsibilities

  • Create packing slips and invoices for shipments
  • Handle delivery paperwork, including entering serial numbers for product, invoicing customers, and posting customer payments
  • Enter returned or exchanged product back into the system, track product movement through the warehouse using the delivery program
  • Balancing daily cash counts to deposits recorded in our accounting system (both cash and the Visa / MasterCard / debit card terminals)
  • Preparing daily bank deposits, including listing cheques, counting coins and bills, and preparing bank deposit slip
  • Raise credit notes on the computer system
  • Reconciling and recording Trail credit card payments deposits
  • Recording inventory transfers between warehouses and stores

Knowledge, Skills and Abilities

  • Previous logistics / administrative experience an asset
  • Previous experience in an accounting role an asset
  • Proficiency with MS Office
  • Fast and accurate data entry skills are a must
  • Strong attention to detail and the ability to work well under pressure and handle an ever changing workload
  • Excellent written and verbal communication skills
  • Good organizational skills with the ability to prioritize daily tasks to meet deadlines under pressure
  • Availability to work any day including Saturdays and Sundays and occasional overtime

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com and include "Logistics Clerk" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Senior Accountant - Richmond

Our finance team has experienced significant growth and is looking for the right candidate to elevate the team to the next level.

Reporting to the Financial Controller, the Senior Accountant is responsible for assisting with the monthly close procedures including preparing and recording journal entries and accruals. This role is also responsible for reconciling general ledger accounts and preparing weekly sales reporting. Furthermore, this role will be assisting in the preparation of the budget and forecast by coordinating, compiling, and updating key information.

Duties & Responsibilities

  • Prepare and record monthly journal entries and accruals
  • Reconcile and import payroll entries into accounting program
  • Analyze monthly financials and provide variance analysis
  • Process intercompany billing
  • Complete balance sheet reconciliations with relevant supporting schedules
  • Prepare working papers for the external review

Knowledge, Skills, and Abilities

  • Minimum four years related experience in a full cycle accounting role
  • CPA (CA, CGA) Designation or close to completion
  • Strong working knowledge of Microsoft Office, with an emphasis on Excel (Pivot Tables, VLOOKUPS)
  • Excellent attention to detail
  • Exceptional verbal, written, and interpersonal skills
  • Keen to drive innovations
  • Experience in a retail environment an asset
  • Ability to establish priorities, work and think independently, and proceed with objectives without direct supervision
  • Ability to work additional time where necessary to meet deadlines

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Senior Accountant" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

 

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Online Product Expert - Richmond and Vancouver

Reporting to the Manager of Online Sales and Operations, the Online Product Expert is responsible for using professional written communication and selling techniques to ensure complete customer satisfaction, in accordance with company policy. Furthermore, this role will aid in supporting the accuracy and currency of Trail Appliance’s online product catalogue for Trail Appliances.

Duties & Responsibilities

  • Objectively assess client needs and provide solutions to those needs within our policy
  • Prioritize and promptly respond to inquiries or complaints from customers, internal staff and 3rd party vendors in a professional manner
  • Work closely with other retail store and internal departments to create an omni-channel customer experience
  • Effectively present information to clients, administration, and management
  • Facilitate selling related products and services (i.e. warranty, delivery, installation, etc.)
  • Operate point of sale (POS) terminal and handle all return or exchange transactions
  • Attend meetings, product knowledge and other training seminars

Knowledge, Skills, and Abilities

  • Excellent proficiency with Google Chrome, Internet Explorer and Microsoft Office Suite
  • Strong sales and negotiating skills
  • Strong interpersonal and problem solving skills
  • Excellent written and verbal communication skills
  • Ability to learn new systems and work with minimum supervision
  • Ability to identify and build relationships across all levels
  • Previous experience in retail sales is an asset
  • Experience in an online e-commerce or similar role is an asset

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Online Product Expert" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

 

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Payroll and Benefits Administrator - Richmond

Reporting to the Payroll Specialist, this role will be a team member in the Payroll & Benefits function responsible for the administration of the overall payroll and benefit program for a designated internal client group within Trail Appliances. The Payroll and Benefits Administrator will perform a wide variety of payroll preparation, processing and recordkeeping activities, including entering and maintaining employee payroll data, computing wages, and administering benefits programs.

Duties & Responsibilities

  • Responsible for assisting with bi-weekly payroll and year-end payroll for salaried, hourly and commission based employees in a timely and accurate manner using Avanti and Advanced Tracker systems
  • Assist with the administration of the employee Group Benefit Plan including initial set-up for new hires, employee record maintenance and status changes
  • Responsible for the maintenance and tracking of the Vacation and Trail Wellness Programs
  • Responsible for issuing of Records of Employment
  • Provide high-end customer service to employees regarding their pay and benefits queries

Knowledge, Skills, and Abilities

  • 2+ years of experience in a Payroll & Benefits administration function working within a Payroll & Benefits team. Retail experience is an asset
  • Knowledge of MS Office, especially Excel
  • Ability to multitask and prioritize work
  • Experience providing superior customer service to employees

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Payroll and Benefits Administrator" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

 

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Product Information Coordinator - Richmond

This position reports to the Manager of Online Sales and Operations. The position is responsible for maintaining the accuracy of Trail Appliance’s online product catalogue and websites for Trail Appliances, Edmonds, and Y. Franks and ensuring the contents are kept up to date. This position is also required to help with other evolving website and product catalogue needs.

Duties & Responsibilities

  • Research, update, and review product info and data for the online product catalogue
  • Resize images with Photoshop based on imagery standards
  • Work with the Purchasing Department to add/update internal and external promotions, as well as special catalogue and clearance items on website
  • Work with web development team to maintain and regularly update website content including text, photos and video, and proofreading to ensure accuracy
  • Assist in testing new website features
  • Create URLs for online flyer and review for accuracy once it’s been uploaded

Knowledge, Skills, and Abilities

  • Excellent verbal and written communications skills
  • Exceptional attention to detail and organizational skills
  • Working knowledge of Microsoft Office, with emphasis on Excel
  • Ability to focus on repetitive, data entry related tasks
  • Ability to collaborate well in a team environment
  • Excellent customer service skills
  • Basic understanding of Adobe Photoshop
  • Knowledge of HTML, CSS, CSV, and XML an asset
  • Previous experience working with appliances in a retail setting an asset
  • 1-2 years of related computer experience an asset

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Product Information Coordinator" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

 

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Property Development Manager - Richmond

The Property Development Manager will be responsible for leading various property developments at Trail, including retail and warehouse spaces. The Property Development Manager will work with and support both the management of the partnerships with contractors and suppliers as well as the delivery of specific projects.

Duties & Responsibilities

  • Work collaboratively with the President / EVP to identify and review current and proposed development opportunities, assessing each property against Trail’s needs
  • Communicate with internal and external partners, including architects, contractors and consultants throughout the project cycle
  • Assist with the design of store / warehouse layouts and coordination with marketing and sales
  • Coordinate with the municipal planning department throughout permitting process
  • Create and maintain project pro-forma, schedules, reports and pre-development budgets
  • Lead in the selection of project consultants, building design, permitting and construction
  • Monitor potential issues / delays as they arise, proactively identifying possible solutions
  • Schedule regular property inspections and address operational requirements of the properties
  • Perform thorough post-project reviews, documenting potential issues / improvements
  • Develop and maintain cross-functional relationships with key stakeholders
  • Other duties required by the company leadership

Knowledge, Skills, and Abilities

Required Skills

  • Minimum 5 years’ property development experience, preferably in a retail environment
  • Overall understanding of all disciplines and principals of property development, including design, entitlements, legal, finance, construction and operations, rezoning and governmental development policies
  • Thorough knowledge of building structures and systems and an ability to recognize deficiencies and prepare summaries of work required
  • Excellent negotiation, mediation and conflict resolution skills and ability to negotiate contracts, mediate disputes and resolve conflict situations
  • Excellent verbal, written, interpersonal, and presentation skills
  • Demonstrated ability to work collaboratively with diverse groups of people across the organization
  • Ability to multi-task and operate in a fast-paced entrepreneurial environment
  • Strong analytic skills, using data to drive effective strategies
  • Ability to travel on frequent basis
  • Advanced experience of Microsoft Office applications

Desired Skills

  • Post-secondary education with a focus on business, engineering, or construction
  • A recognized property management qualification such as CFM, CPM or FMA
  • A recognized Project Management designation, such as PMP
  • Courses from the Urban Land Diploma Program – Property Management Option or equivalent may be an asset.

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Property Development Manager" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

 

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Purchasing Program Coordinator - Richmond

Reporting to the Purchasing Manager, the Purchasing Program Coordinator is responsible for administering the complete life cycle of all consumer promotions offered at Trail. This position will include rebate administration, supplier billings, price list uploads, and supplier relations to help plan and execute competitive pricing for Trail customers.

Duties & Responsibilities

  • Works with the Purchasing Management and Marketing to plan offers for each sale event
  • Coordinates monthly programming with each supplier
  • Analyzes and negotiates each program to ensure it aligns with Trail’s processes and margin expectations
  • Creates and administers program internally
  • Communicates each offer to the sales team ensuring they understand how to process each offer
  • Reconciles the data for each program and submits a claim to each supplier
  • Consolidates and tracks advertising expenses

Required Knowledge, Skills, and Abilities

  • Experience working in a purchasing or finance role an asset
  • Very organized, high attention to details and able to multi-task
  • Must have good mathematical & analytical skills
  • Great verbal and written communication skills
  • Ability to establish priorities, work and think independently without direct supervision
  • Knowledge of Microsoft Office

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Purchasing Program Coordinator" in the subject line. We thank all applicants for their interest; however, only short listed candidates will be contacted.

 

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Software Development Lead - Richmond

Trail Appliances is undertaking a digital transformation - replacing our current systems with modern scalable applications that “wow” our customers. We are looking to add a Software Development Lead that will be responsible for custom business application development, and providing technical leadership and mentorship to our in-house team of developers as we undertake this exciting multi-year transformation.

Duties & Responsibilities

  • Participate in every aspect of the development and implementation of new custom business applications such as software design, development, testing, and deployment
  • Provide technical expertise and recommendations in assessing new business applications and initiatives to support and enhance our existing systems
  • Participate in system architectural decisions and technical design of new business applications
  • Provide technical leadership to teammates through coaching and mentorship
  • Identify and encourage areas for growth and improvement within the team
  • Develop and implement standards, procedures and guidelines to maintain high standards of software quality within the team
  • Participate in peer reviews of solution designs and code
  • Work with teammates in the migration of legacy applications to current technologies

Required Knowledge, Skills, and Abilities

  • 5+ years of software development experience
  • Degree in computer science, engineering, or related field
  • Excellent communication skills with technical and non-technical stakeholders
  • Internally motivated, able to work proficiently both independently and in a team environment
  • Proficient with modern web technologies such as JavaScript, jQuery, HTML5, CSS3, and Bootstrap
  • Experienced with Microsoft.NET Framework, ASP.NET, MVC, and C#

Desired Knowledge, Skills, and Abilities

  • Prior experience in a technical leadership position an asset
  • Experience with RAD tools such as DevExpress an asset
  • Experience with automated build tools, code management, and continuous integration
  • Experience developing REST APIs an asset
  • Experience with database development including relational database design, SQL and ORM technologies an asset

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Software Development Lead" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

 

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Vice President - Sales - Richmond

Reporting to the President and Executive Vice President, the Vice President, Sales will provide leadership to the enhancement and implementation of progressive sales strategies that grow the customer base, maximize the company’s financial position, and expand Trail’s market share across BC. By working closely with the Senior Leadership Team and building strong relationships with industry players, the incumbent will play a key role in aligning and leveraging the sales functions to ensure that Trail maximizes profitably, increases market share, expands the customer base, and opens new markets, all while delivering a seamless customer experience at every touchpoint.

As the ideal candidate, you will be an accomplished senior executive sales leader and strategist, ideally in a consumer product or wholesale supply business. Experience working in, or familiarity with, an omni channel sales environment will be of significant value. Demonstrated experience in developing new customers, introducing new sales initiatives, implementing analytics and systems to support sales activities, problem solving in a complex sales environment, and professionalizing a sales team will be highly valued.

Based out of our spectacular new head office in Richmond, BC, this is a tremendous opportunity for an executive sales leader to build on a solid foundation and drive continued sales growth with a known and respected brand as they roll out an e-commerce platform and continue to expand.

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Vice President - Sales" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

 

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General Detailer - Langley

Summary

The General Detailer is responsible for facilitating ongoing maintenance operations including rotating appliance displays, small fixture repairs, assistance with customer pick-ups, warehouse cleaning and maintenance, and general warehouse tasks.

Duties & Responsibilities

  • Facilitate physical movement of appliances in and around the showroom and warehouse areas
  • Unpacking and preparing appliances for display
  • Coordinate the shipping and receiving documents for products moving in and out of the warehouse
  • Perform and maintain general cleaning schedule of showroom, including staff rooms, office areas, bathrooms, and warehouse areas
  • Assist with installations of appliances where possible

Knowledge, Skills, and Abilities

  • Previous warehouse experience an asset
  • Flexible to work during standard store hours and occasional overtime as needed
  • Well organized individual with an attention to detail
  • Able to lift and move heavy objects greater than 100 lbs
  • Handy with small repairs, and comfort using both hand and power tools.
  • Great customer service skills and friendly demeanor

If you have the qualifications listed above, and are interested in joining the Trail team, please submit your resume and cover letter and include "General Detailer" in the subject line to careers@trailappliances.com. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Account Manager - Sales

The Account Manager is responsible for meeting and exceeding Sales and Revenue targets for their assigned territory and customer base. The successful candidate will be required to develop and maintain relationships with key stakeholders, including, but not limited to builders, developers, designers and architects.

General Duties & Responsibilities

  • Meet and exceed sales and revenue targets within assigned territory;
  • Generate business by visiting customer offices and building sites, and contacting builders, developers, designers and other industry contacts (road time minimum of 3 days per week);
  • Prospect and develop new accounts while maintaining sales within existing accounts, in order to achieve monthly sales and revenue targets;
  • Manage full cycle customer relationships, including prospecting, contracting, payment, delivery, and post-delivery follow up, generating residual and repeat business;
  • Facilitate solutions to customer inquiries and issues in a prompt and professional manner;
  • Provide clients with accurate and timely product specifications;
  • Act as a “go to” for all accounts. Build relationships by providing exceptional service;
  • Organize time logically and efficiently so as to maximize productivity and daily sales output.

Experience & Skills Required

  • Excellent relationship builder;
  • Consultative sales approach;
  • Proven track record of exceeding targets;
  • Strong customer service skillset;
  • Excellent organizational skills;
  • Great communicator – verbally and written;
  • Fluency in Mandarin, Cantonese or Punjabi is an asset;
  • Results and solution focused, with strong problem solving and time management skills
  • Comfortable working in any environment from construction site to a boardroom.
  • Capability to understand a dynamic, growing marketplace;
  • Ability to manage inter-departmental communications in order to achieve shared objectives;
  • Ability to communicate the company’s core value propositions in an effective manner, in order to create a distinct advantage in the marketplace.

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Account Manager - Sales" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Project Coordinator - Vancouver

The Project Coordinator will support the administrative needs of outside sales representatives and will help drive sales processes through to delivery and after sales service. The ideal candidate is someone who thrives in a very fast paced environment and lives for constant change. This work environment will appeal to someone who enjoys making quick decisions, problem solving and being constantly challenged and extremely busy.

General Duties & Responsibilities

  • Managing sales projects from contract to completion. Including ensuring adequate inventory levels, scheduling deliveries and account reconciliation
  • Providing calendar management
  • Event planning and organization, including scheduling, catering, and agenda distribution
  • Creating and updating high-level reports and presentations
  • Developing and nurturing relationships with Builder customers
  • Fielding all phone calls from clients and addressing their needs
  • Other general office duties and ad-hoc projects as assigned

Experience & Skills Required

  • Minimum 3-5 years experience in an administrative/coordinator role
  • Highly proficient in MS Word, Excel and PowerPoint
  • Proven Project Management Skills - highly organized, goal oriented, sense of urgency, detail oriented and able to manage changing priorities
  • Ability to work with minimum supervision but as part of a tight-knit team
  • Capacity to prioritize and meet deadlines in a fast-paced dynamic environment
  • Demonstrated excellent interpersonal, verbal and written communication skills

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Project Coordinator" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Retail Sales Representative

Trail Appliances is currently searching for experienced Retail Sales Representatives to add to our Retail Sales teams in the Lower Mainland, Kelowna and Victoria. The successful candidates will be responsible for using professional selling techniques to ensure complete customer satisfaction, in accordance with company policy.

Location: Richmond, Vancouver, Surrey, Langley, Kelowna and Victoria.

General Duties & Responsibilities

  • Provide assistance to customers in-store, online and over the phone;
  • Provide detailed product demonstrations;
  • Follow corporate guidelines for prospecting and follow-up;
  • Operate point of sale (POS) terminal, and handle all types of transactions as required;
  • Attend meetings, product knowledge and other training seminars;

Experience & Skills Required

  • Previous experience in Retail Sales, preferably related to home appliances is an asset but not required;
  • Strong negotiating skills, with the capability to develop strong win-win business relationships, generating consistent repeat and residual sales;
  • Excellent written and verbal communication skills;
  • Fluency in Mandarin/Cantonese or Punjabi is an asset;
  • Ability to assess client needs and pioneer solutions to those needs within our guidelines;
  • Ability to communicate with customers and business contacts in a conscientious and professional manner;
  • Excellent PC skills, with an ability to learn components of other internal operating programs;
  • Capacity to collect data, establish facts and draw valid conclusions
  • Capability to understand a dynamic, growing marketplace, and to pursue prospects with innovation and best-in-class product knowledge.

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Retail Sales" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Account Manager - Victoria

The Account Manager is responsible for meeting and exceeding Sales and Revenue targets for their assigned territory and customer base. The successful candidate will be required to develop and maintain relationships with key stakeholders, including, but not limited to builders, developers, designers and architects.

General Duties & Responsibilities

  • Meet and exceed sales and revenue targets within assigned territory
  • Generate business by visiting customer offices and building sites, and contacting builders, developers, designers and other industry contacts (road time minimum of 3 days per week)
  • Prospect and develop new accounts while maintaining sales within existing accounts, in order to achieve monthly sales and revenue targets
  • Manage full cycle customer relationships, including prospecting, contracting, payment, delivery, and post-delivery follow up, generating residual and repeat business
  • Facilitate solutions to customer inquiries and issues in a prompt and professional manner
  • Provide clients with accurate and timely product specifications
  • Act as a “go to” for all accounts. Build relationships by providing exceptional service
  • Organize time logically and efficiently so as to maximize productivity and daily sales output.

Experience & Skills Required

    • Excellent relationship builder
    • Consultative sales approach
    • Proven track record of exceeding targets
    • Strong customer service skills
    • Excellent organizational skills
    • Great communicator – verbally and written
    • Results and solution focused, with strong problem solving and time management skills
    • Comfortable working in any environment from construction site to a boardroom
    • Capability to understand a dynamic, growing marketplace
    • Ability to manage inter-departmental communications in order to achieve shared objectives
    • Ability to communicate the company’s core value propositions in an effective manner, in order to create a distinct advantage in the marketplace.

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Account Manager" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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Warehouse Supervisor - Kelowna

The Warehouse Supervisor will be responsible for logistics management, inventory control and customer service. This position will oversee all warehouse staff including hiring, training, and performance and conflict management. The ability to move large & bulky materials is also a major requirement as the successful candidate also must be able and willing to work on the delivery trucks as a driver or swamper for vacation relief or illness situations.

Duties & Responsibilities

  • Use the transportation management systems to schedule and route trucks, dispatch trucks as needed
  • Supervise and manage staff including establishing work schedules, assigning tasks, cross-training, and the development and management of performance
  • Organize and issue paperwork for outgoing trucks
  • Establish and maintain effective working relationships amongst cross-functional warehouse staff including warehouse workers, delivery and administration staff
  • Operating a sit down/stand up counterbalance forklift
  • Provide occasional coverage for delivery teams as a Driver or Swamper

Knowledge, Skills, and Abilities

  • 2- 3 years previous experience in a leadership role
  • Proficiency with warehouse management systems and inventory control systems
  • Proficiency with Microsoft Office
  • Excellent organization, time management and customer service skills
  • Exceptional communication and interpersonal skills
  • Demonstrated ability to lead, coach, and resolve conflict
  • Physically fit and able to lift a minimum of 50lbs
  • Valid Class 5 driver's license and clean driver's abstract

If you have the qualifications listed above, and are interested in joining the Trail team, please submit your resume and cover letter and include "Warehouse Supervisor" in the subject line to careers@trailappliances.com. We thank all applicants for their interest, however, only short listed candidates will be contacted.

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