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Current Opportunities

 

Annacis Island Positions

Kelowna Positions

Lower Mainland Positions

Richmond Positions

Victoria Positions


Appliance Technician Apprentice - Annacis Island

Reporting to the Service Manager, the Appliance Technician Apprentice is responsible for working on site, installing, troubleshooting, diagnosing and repairing appliances while maintaining our exceptional customer service standards and commitment to excellence.

Duties & Responsibilities

  • Install and troubleshoot various appliances, including, washers, dryers and refrigerators
  • Verify and accurately diagnose mechanical and electrical problems
  • Prepare accurate estimates and explanations on all repairs
  • Working as a team member in a fast paced environment

Knowledge, Skills and Abilities

  • At least 6 months of appliance repair experience preferred
  • Must have or be working towards an Appliance service certification(CFC, Gas C Ticket)
  • Working mechanical knowledge, including use of tools and test equipment
  • Ability to perform accurate diagnosis and repair of customer products
  • Punctual and able to work in a team setting and dependently
  • Ability to follow directions and specific process steps to ensure quality
  • Valid class 5 driver’s license with clean abstract
  • Excellent communication and customer service skills
  • Must be able to work rotating weekends

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com and include "Appliance Apprentice Technician" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Appliance Technician - Annacis Island

We are currently expanding our Annacis Island service department and are seeking techs that are a definite cut above average, both in technical and customer relationship skills. This position is responsible for providing premium in and out of warranty service to our Lower Mainland customers.

Duties & Responsibilities

  • Repair appliances with minimal call backs
  • Respond to emergency calls as required
  • Available for Saturday service
  • Develop and maintain a good rapport with customers and suppliers
  • Represent the company in a positive and professional manner

Knowledge, Skills and Abilities

  • "C" Gas ticket and CFC certification
  • Strong technical, electrical, and mechanical skills with excellent diagnostic ability
  • Excellent communication and interpersonal skills, with an aptitude for time management
  • Proven experience to work with minimal supervision
  • Able to perform sealed system repairs to refrigeration units
  • A minimum of three years' experience servicing major brands of kitchen and laundry appliances
  • Computer skills necessary

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com and include "Appliance Technician" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Customer Care Coordinator - Annacis Island

This position is one of the first lines of contact for the customer and provides customer service support by directing customers to a fast and direct resolution.

Duties & Responsibilities

  • Handle a moderate inbound and outbound call volume
  • Provide timely resolution of client inquiries as the point of contact for customers including service, appliance and customer relations inquiries
  • Competently handle and diffuse customer complaints
  • Dispatch service technicians and maintain their daily schedules
  • Manage internal escalation systems to the point of completion

Knowledge, Skills and Abilities

  • 2 years minimum experience in a customer relations/call center role
  • Working knowledge of MS Word, Excel, Outlook and Internet Explorer
  • Experience with instant messaging would be an asset
  • Experience handling Social Media responses (Facebook, Google +, Twitter and monitoring Social media platforms) would be an asset
  • Highly organized, detail focused and goal oriented with a strong sense of urgency and the ability to manage changing priorities
  • Demonstrated ability to adapt to a fast-paced, dynamic environment
  • A strong ability to problem solve in high pressure situations
  • Ability to work under pressure with minimum supervision but as part of a tight-knit team
  • Demonstrated ability to adapt to a fast-paced, dynamic environment
  • Demonstrated excellent interpersonal, verbal and written communication skills
  • Must be available to work a variety of shifts, including Saturdays, to meet the changing needs of our business. Our call center hours of operation are currently Monday to Saturday 8:30 am to 5:00 pm

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com and include "Customer Care Coordinator" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Delivery Driver - Annacis Island

Duties & Responsibilities

  • Loading and unloading large home appliances (e.g. fridges, washer and dryers, etc.) from and on to the 5 Ton Trucks
  • Providing safe delivery of the product into the customer's home
  • Acting as a team when delivering the appliances to the customer's home - carrying appliances inside the customer's home
  • Acting as a representative of Trail Appliances every step of the delivery process

Knowledge, Skills, and Abilities

  • 1-2 years of experience as a truck Delivery Driver
  • Valid Class 5 Driver's license with clean Driver's Abstract
  • Ability to consistently lift and move large and heavy items
  • Great customer service skills and friendly demeanor
  • Availability to work weekends

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com  and include "Delivery Driver" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Delivery Assistant - Annacis Island

Duties & Responsibilities

  • Safely and efficiently performs loading and unloading activities related to Trail's delivery service
  • Deliver product to customer's home following Trail's policies and procedures
  • Assemble product in customer's home when required
  • Completion of delivery paperwork/inventory control
  • Conduct all activities in a safe, courteous manner with every effort put forward to minimize damage to product and to the customers' home
  • Understand and follow all safe work practices and rules

Knowledge, Skills, and Abilities

  • Experience with hand tools an asset
  • Ability to speak with customers and co-workers at a conversational level
  • Must be able to read item numbers and product descriptions on delivery paperwork
  • Perform simple written paperwork recording
  • Must be reliable and able to work a flexible schedule including Saturdays and Sundays
  • Available to work overtime as required
  • Able to work in extreme temperatures
  • Able to lift and move heavy objects greater than 100 lbs

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com  and include "Delivery Assistant" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Warehouse Worker - Annacis Island

Duties & Responsibilities

  • Receive, verify, unpack and sort incoming materials in an organized fashion
  • Process and pack incoming customer orders in preparation for shipping
  • Maintain accurate inventory records through the use of a warehouse management system
  • Safe operation of warehousing equipment in accordance with safety procedures
  • Maintain warehouse safety and cleanliness

Knowledge, Skills, and Abilities

  • Stand-up/Sit-down counter balance experience and certification. Carton Clamp operation desired
  • High school diploma or equivalent
  • 2 years warehouse experience preferred
  • Reach truck experience
  • Available to work both Morning and Afternoon shifts, any day of the week, including Saturdays
  • Able to do some lifting and meet physical demands

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com  and include "Warehouse Worker" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Sales Administrator - Kelowna

Summary

Trail is seeking an experienced Full Time Sales Administrator working out of the Kelowna location. As the first point of contact for Trail Appliances customers, you exude energy, enthusiasm and positivity. Customer service is your passion and you will utilize your skills to create great rapport with our customers. You will work closely with our Sales and Customer Support Team to provide timely, proactive service and support. You will be able to work independently, yet contribute effectively to a larger team. If this description sounds like you, we would love to hear from you.

Duties & Responsibilities

  • Greet visitors and connect them with the correct Trail employee
  • Field incoming calls in a professional manner & direct callers to appropriate staff; return voicemail enquiries
  • Administration duties to support the sales team and run the store administration
  • Order entry onto internal software
  • Process payments and refunds
  • End of day cash management
  • Support inventory counts
  • Assist in organizing special events

Knowledge, Skills, and Abilities

  • Experience working in an administrative role
  • Fast and accurate data entry skills with the ability to multi-task
  • Effective verbal and written communication
  • Customer conflict management and escalation experience
  • Ability to establish priorities, work and think independently without direct supervision
  • Knowledge of Microsoft packages
  • Willing to work additional time where necessary to complete tasks and meet deadlines

If you have the qualifications listed above, and are interested in joining the Trail team, please submit your resume and cover letter and include "Sales Administrator" in the subject line to jobs@trailappliances.com. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Order Management Coordinator - Richmond

The Order Management Coordinator plays an integral role within our Operations Department. The Order Management Coordinator is responsible for order management from post-sale to delivery and beyond. The position requires excellent communication skills and a passion for customer service.

Duties & Responsibilities

  • Manage customer orders from inception to delivery
  • Proactively communicate with internal and external customers via phone and emails
  • Reconcile various accounts and able to do basic math
  • Manage payment, stock requirements and create purchase orders
  • Plan shipping of product to customers, contractors, builders, designers and etc
  • Liaises through Live Chat for online questions and concerns
  • Effectively manage conflict and resolve escalated issues
  • Keep track and organize sales orders

Knowledge, Skills, and Abilities

  • Experience in an office or retail environment
  • Work or education experience to support a busy environment
  • Strong customer service focus and excellent communication skills
  • Previous experience with Point of Sales systems in an asset
  • Detail oriented, organized with excellent analytical and problem solving skills
  • Knowledge of Microsoft Office: Excel, Outlook and Word
  • Ability to work in tight deadlines, multitask, establish priorities and work and think independently
  • Excellent time management and organization skills
  • Prosper working in a team environment and be able to work independently
  • Great written and verbal English. Fluency in a second language is an asset

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to jobs@trailappliances.com  and include "Order Management Coordinator" in the subject line. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

 

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Project Coordinator - Vancouver

Summary

Trail Appliances is currently searching for an experienced Project Coordinator working out of our Vancouver location. The successful candidate will support the administrative needs of outside sales representatives and will help to drive the sales process from prospecting new business, through to delivery and after sales service.

The Ideal Candidate

The ideal candidate for this rewarding challenge will be someone who thrives in a very fast paced environment and lives for constant change. This work environment will appeal to someone who enjoys making quick decisions, problem solving and being constantly challenged and extremely busy.

Duties & Responsibilities

  • Managing sales projects from contract to completion. Including ensuring adequate inventory levels, scheduling deliveries and account reconciliation
  • Providing calendar management
  • Event planning and organization, including scheduling, catering, and agenda distribution
  • Creating and updating high-level reports and presentations
  • Developing and nurturing relationships with Builder customers
  • Fielding all phone calls from clients and addressing their needs
  • Other general office duties and ad-hoc projects as assigned

Knowledge, Skills, and Abilities

  • 3-5 years minimum experience in an administrative role
  • Highly developed PC skills in MS Word, Excel and PowerPoint
  • Proven Project Management Skills, highly organized, goal oriented, sense of urgency, detail oriented and able to manage changing priorities
  • Demonstrated ability to adapt to a fast-paced dynamic environment
  • Ability to work with minimum supervision but as part of a tight-knit team
  • Capacity to prioritize and meet deadlines, understand business needs and objectives
  • Demonstrated excellent interpersonal, verbal and written communication skills

If you have the qualifications listed above, and are interested in joining the Trail team, please submit your resume and cover letter and include "Project Coordinator" in the subject line to jobs@trailappliances.com. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Sales Administrator - Vancouver

Summary

Trail is seeking experienced Full Time Sales Administrators working out of the Vancouver location. As the first point of contact for Trail Appliances customers, you exude energy, enthusiasm and positivity. Customer service is your passion and you will utilize your skills to create great rapport with our customers. You will work closely with our Sales and Customer Support Team to provide timely, proactive service and support. You will be able to work independently, yet contribute effectively to a larger team. If this description sounds like you, we would love to hear from you.

Duties & Responsibilities

  • Greet visitors and connect them with the correct Trail employee
  • Field incoming calls in a professional manner & direct callers to appropriate staff; return voicemail enquiries
  • Administration duties to support the sales team and run the store administration
  • Order entry onto internal software
  • Process payments and refunds
  • End of day cash management
  • Support inventory counts
  • Assist in organizing special events

Knowledge, Skills, and Abilities

  • Experience working in an administrative role
  • Fast and accurate data entry skills with the ability to multi-task
  • Effective verbal and written communication
  • Customer conflict management and escalation experience
  • Ability to establish priorities, work and think independently without direct supervision
  • Knowledge of Microsoft packages
  • Willing to work additional time where necessary to complete tasks and meet deadlines

If you have the qualifications listed above, and are interested in joining the Trail team, please submit your resume and cover letter and include "Sales Administrator" in the subject line to jobs@trailappliances.com. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Account Manager - Sales

The Account Manager is responsible for meeting and exceeding Sales and Revenue targets for their assigned territory and customer base. The successful candidate will be required to develop and maintain relationships with key stakeholders, including, but not limited to builders, developers, designers and architects.

General Duties & Responsibilities

  • Meet and exceed sales and revenue targets within assigned territory;
  • Generate business by visiting customer offices and building sites, and contacting builders, developers, designers and other industry contacts (road time minimum of 3 days per week);
  • Prospect and develop new accounts while maintaining sales within existing accounts, in order to achieve monthly sales and revenue targets;
  • Manage full cycle customer relationships, including prospecting, contracting, payment, delivery, and post-delivery follow up, generating residual and repeat business;
  • Facilitate solutions to customer inquiries and issues in a prompt and professional manner;
  • Provide clients with accurate and timely product specifications;
  • Act as a “go to” for all accounts. Build relationships by providing exceptional service;
  • Organize time logically and efficiently so as to maximize productivity and daily sales output.

Experience & Skills Required

  • Excellent relationship builder;
  • Consultative sales approach;
  • Proven track record of exceeding targets;
  • Strong customer service skillset;
  • Excellent organizational skills;
  • Great communicator – verbally and written;
  • Fluency in Mandarin, Cantonese or Punjabi is an asset;
  • Results and solution focused, with strong problem solving and time management skills
  • Comfortable working in any environment from construction site to a boardroom.
  • Capability to understand a dynamic, growing marketplace;
  • Ability to manage inter-departmental communications in order to achieve shared objectives;
  • Ability to communicate the company’s core value propositions in an effective manner, in order to create a distinct advantage in the marketplace.

If you are interested in learning more about this role, please send us your resume and cover letter to jobs@trailappliances.com and please include "Account Manager - Sales" in the subject line.

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Retail Sales Representative

Trail Appliances is currently searching for experienced Retail Sales Representatives to add to our Retail Sales team. The successful candidates will be responsible for using professional selling techniques to ensure complete customer satisfaction, in accordance with company policy.

Location: Richmond, Vancouver, Surrey and Langley.

General Duties & Responsibilities

  • Provide assistance to customers in-store, online and over the phone;
  • Provide detailed product demonstrations;
  • Follow corporate guidelines for prospecting and follow-up;
  • Operate point of sale (POS) terminal, and handle all types of transactions as required;
  • Attend meetings, product knowledge and other training seminars;

Experience & Skills Required

  • Previous experience in Retail Sales, preferably related to home appliances is an asset but not required;
  • Strong negotiating skills, with the capability to develop strong win-win business relationships, generating consistent repeat and residual sales;
  • Excellent written and verbal communication skills;
  • Fluency in Mandarin/Cantonese or Punjabi is an asset;
  • Ability to assess client needs and pioneer solutions to those needs within our guidelines;
  • Ability to communicate with customers and business contacts in a conscientious and professional manner;
  • Excellent PC skills, with an ability to learn components of other internal operating programs;
  • Capacity to collect data, establish facts and draw valid conclusions
  • Capability to understand a dynamic, growing marketplace, and to pursue prospects with innovation and best-in-class product knowledge.

If you are interested in learning more about this role, please send us your resume and cover letter to jobs@trailappliances.com and please include "Retail Sales" in the subject line.

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Sales Administrator - Surrey

Summary

Trail is seeking an experienced Full Time Sales Administrator working out of the Surrey location from Sunday to Thursday. As the first point of contact for Trail Appliances customers, you exude energy, enthusiasm and positivity. Customer service is your passion and you will utilize your skills to create great rapport with our customers. You will work closely with our Sales and Customer Support Team to provide timely, proactive service and support. You will be able to work independently, yet contribute effectively to a larger team. If this description sounds like you, we would love to hear from you.

Duties & Responsibilities

  • Greet visitors and connect them with the correct Trail employee
  • Field incoming calls in a professional manner & direct callers to appropriate staff; return voicemail enquiries
  • Administration duties to support the sales team and run the store administration
  • Order entry onto internal software
  • Process payments and refunds
  • End of day cash management
  • Support inventory counts
  • Assist in organizing special events

Knowledge, Skills, and Abilities

  • Experience working in an administrative role
  • Fast and accurate data entry skills with the ability to multi-task
  • Effective verbal and written communication
  • Customer conflict management and escalation experience
  • Ability to establish priorities, work and think independently without direct supervision
  • Knowledge of Microsoft packages
  • Willing to work additional time where necessary to complete tasks and meet deadlines
  • Note shifts take place Sunday to Thursdays with occasional Saturday coverage needed for Sales Events

If you have the qualifications listed above, and are interested in joining the Trail team, please submit your resume and cover letter and include "Sales Administrator" in the subject line to jobs@trailappliances.com. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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Sales Administrator - Victoria

Summary

Trail is seeking an experienced Full Time Sales Administrator working out of the Victoria location. As the first point of contact for Trail Appliances customers, you exude energy, enthusiasm and positivity. Customer service is your passion and you will utilize your skills to create great rapport with our customers. You will work closely with our Sales and Customer Support Team to provide timely, proactive service and support. You will be able to work independently, yet contribute effectively to a larger team. If this description sounds like you, we would love to hear from you.

Duties & Responsibilities

  • Greet visitors and connect them with the correct Trail employee
  • Field incoming calls in a professional manner & direct callers to appropriate staff; return voicemail enquiries
  • Administration duties to support the sales team and run the store administration
  • Order entry onto internal software
  • Process payments and refunds
  • End of day cash management
  • Support inventory counts
  • Assist in organizing special events

Knowledge, Skills, and Abilities

  • Experience working in an administrative role
  • Fast and accurate data entry skills with the ability to multi-task
  • Effective verbal and written communication
  • Customer conflict management and escalation experience
  • Ability to establish priorities, work and think independently without direct supervision
  • Knowledge of Microsoft packages
  • Willing to work additional time where necessary to complete tasks and meet deadlines

If you have the qualifications listed above, and are interested in joining the Trail team, please submit your resume and cover letter and include "Sales Administrator" in the subject line to jobs@trailappliances.com. We would like to thank you for your interest, however, note that only short listed candidates will be contacted.

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