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Your Feedback is Important!

Your experience as an Trail Appliances customer is very important to us. Your feedback is welcomed as it allows us to provide you with the best customer experience possible.

Customer Feedback

Need Service?

As part of our Service Promise to you, Trail Appliances backs up your purchase with a professional parts and service team. Our factory-trained service technicians provide speedy in-home repairs at your convenience.

How to Request a Service Call

When preparing to call or email our Customer Care team with your service request, please make sure you have the following information ready so we can help you more quickly:

To book a service call, contact our Customer Care Team :

By Phone:

Tel: 604-777-3300
Toll Free: 1-888-804-3111
Mon - Sat: 8:30am - 5pm
Sunday: Closed

 

General Enquiries: customercare@trailappliances.com 

If you require a technician for your appliance in Kelowna or Victoria, one of our representatives will help you arrange an appointment with an authorized service provider.

Submit a Service Request:

Click Here
 

We service major appliances purchased from Trail Appliances that are:

Click here for an explanation of Appliance Service Terminology

  • "In Warranty" Service
    Your appliance is still covered by the manufacturer's warranty (most offer 1-year and some offer 2-year coverage).
  • "Extended Warranty" Service
    You purchased additional warranty coverage beyond what was offered by the manufacturer. To arrange service for your appliance, please call our Customer Care Department.
    If your product is under one year old, you may still be able to purchase a Product Protection Plan.
  • "Out of Warranty" Service
    Your appliance is no longer covered by either the manufacturer or an extended warranty program. Any service you arrange through an authorized servicer will be at your own expense.
  • "Do-It-Yourselfers"
    If you wish to purchase parts to fix your appliance, we recommend visiting a Reliable Parts counter located within our showrooms or visiting www.reliableparts.com

Service Rebate Program

If you choose not to repair your appliance after having it diagnosed by one of our technicians, simply bring a copy of your paid work order in to the store to receive a $50 credit towards the purchase of a new unit.