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Customer Care

As a family owned and operated business, we've made unparalleled customer service and expert advice a part of our tradition for over 40 years, and it remains our commitment to you today.

Providing you with the best possible customer experience is our top priority and thanks to our own in-house delivery, service and after-sale support teams, you can enjoy exceptional service from start to finish.

If you have a question or concern with your purchase, we encourage you to contact our team of experienced customer care representatives. They work tirelessly to make sure that you receive the best possible after-purchase care.

Customer Care Contact

Tel: 604-777-3300
Toll Free: 1-888-804-3111
Email: customercare@trailappliances.com
Mon - Sat: 8:30am - 5:00pm
Sunday: Closed

Submit a Service Request

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If you require a technician for your appliance in Kelowna or Victoria, one of our representatives will help you arrange an appointment with an authorized service provider.