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Store Manager:
Trail Appliances
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Parking may be scarce due to construction.
Reliable Parts Kiosk
Showroom Hours
Monday 7:00 am - 7:00 pm
Tuesday 7:00 am - 7:00 pm
Wednesday 7:00 am - 7:00 pm
Thursday 7:00 am - 7:00 pm
Friday 7:00 am - 7:00 pm
Saturday 7:00 am - 7:00 pm
Sunday 7:00 am - 7:00 pm


Pick-ups available Mon-Sat 9am-4pm


Reliable Parts
Phone: (604) 437-0354
Mon - Fri 9:00 am - 5:30 pm
Saturday 9:00 am - 5:00 pm
Sunday Closed
Trail Appliances does not sell appliance parts; however, to streamline parts availability to you, Trail Appliances has invited Reliable Parts, the parts experts, into our stores.
Nearby Stores

Why Work for Trail

Family owned and operated since 1974, Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 900 employees in 15 stores in British Columbia, Alberta and Saskatchewan – all committed to providing the best customer service and product expertise in the market.

A Workplace that Treats You like Family

Since the beginning in 1974, we’ve always considered all our employees to be part of the Trail family. Respect, integrity, diversity, passion and laughter are cornerstones of our working culture.

Comprehensive Training

We believe in setting up our staff for success. We invest in training for all new staff, because they are the key to our success. Our general training course covers the history and technology behind home appliances to help them become completely comfortable and knowledgeable about the field.

Involvement in the Community

We know it’s our loyal customers that have allowed us to be successful, so we try to give back to the people and communities that have supported our business over the years.

Select Location

Annacis Island


Appliance Technician Apprentice

Summary

Reporting to the Service Manager, the Appliance Technician Apprentice is responsible for working on site, installing, troubleshooting, diagnosing and repairing appliances while maintaining our exceptional customer service standards and commitment to excellence.

Duties & Responsibilities
  • Install and troubleshoot various appliances, including, washers, dryers and refrigerators
  • Verify and accurately diagnose mechanical and electrical problems
  • Prepare accurate estimates and explanations on all repairs
  • Working as a team member in a fast paced environment
Knowledge, Skills and Abilities
  • At least 6 months of appliance repair experience preferred
  • Must have or be working towards an Appliance service certification(CFC, Gas C Ticket)
  • Working mechanical knowledge, including use of tools and test equipment
  • Ability to perform accurate diagnosis and repair of customer products
  • Punctual and able to work in a team setting and dependently
  • Ability to follow directions and specific process steps to ensure quality
  • Valid class 5 driver’s license with clean abstract
  • Excellent communication and customer service skills
  • Must be able to work rotating weekends

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com and include "Appliance Apprentice Technician" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Appliance Technician

Summary

We are currently expanding our Annacis Island service department and are seeking techs that are a definite cut above average, both in technical and customer relationship skills. This position is responsible for providing premium in and out of warranty service to our Lower Mainland customers.

Duties & Responsibilities

  • Repair appliances with minimal call backs
  • Respond to emergency calls as required
  • Available for Saturday service
  • Develop and maintain a good rapport with customers and suppliers
  • Represent the company in a positive and professional manner
Knowledge, Skills and Abilities
  • "C" Gas ticket and CFC certification
  • Strong technical, electrical, and mechanical skills with excellent diagnostic ability
  • Excellent communication and interpersonal skills, with an aptitude for time management
  • Proven experience to work with minimal supervision
  • Able to perform sealed system repairs to refrigeration units
  • A minimum of three years' experience servicing major brands of kitchen and laundry appliances
  • Computer skills necessary

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com and include "Appliance Technician" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Delivery Driver

Duties & Responsibilities
  • Loading and unloading large home appliances (e.g. fridges, washer and dryers, etc.) from and on to the 5 Ton Trucks
  • Providing safe delivery of the product into the customer's home
  • Acting as a team when delivering the appliances to the customer's home - carrying appliances inside the customer's home
  • Acting as a representative of Trail Appliances every step of the delivery process
Knowledge, Skills, and Abilities
  • 1-2 years of experience as a truck Delivery Driver
  • Valid Class 5 Driver's license with clean Driver's Abstract
  • Ability to consistently lift and move large and heavy items
  • Great customer service skills and friendly demeanor
  • Availability to work weekends

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume, Driver's Abstract, and cover letter to careers@trailappliances.com  and include "Delivery Driver" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Delivery Assistant

Duties & Responsibilities
  • Safely and efficiently performs loading and unloading activities related to Trail's delivery service
  • Deliver product to customer's home following Trail's policies and procedures
  • Assemble product in customer's home when required
  • Completion of delivery paperwork/inventory control
  • Conduct all activities in a safe, courteous manner with every effort put forward to minimize damage to product and to the customers' home
  • Understand and follow all safe work practices and rules
Knowledge, Skills, and Abilities
  • Experience with hand tools an asset
  • Ability to speak with customers and co-workers at a conversational level
  • Must be able to read item numbers and product descriptions on delivery paperwork
  • Perform simple written paperwork recording
  • Must be reliable and able to work a flexible schedule including Saturdays and Sundays
  • Available to work overtime as required
  • Able to work in extreme temperatures
  • Able to lift and move heavy objects greater than 100 lbs

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Delivery Assistant" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Delivery Manager

Summary

Reporting to the Director of Logistics, the Delivery Manager is responsible for leading the delivery team to deliver appliances directly to customers’ homes in a timely fashion, while maintaining Trail’s exceptional customer service standards and commitment to excellence. This position will oversee all delivery staff including hiring, training, inspiring, and leading performance and conflict management. In addition, the Delivery Manager is accountable for continually driving culture change with the expectation of building and maintaining a cost effective “best in class” delivery team that will outperform all others.

Duties & Responsibilities
  • Oversee all aspects of the delivery department to ensure safe, timely, and efficient delivery of appliances
  • Oversee the entire operations of the delivery team; Delivery Bonus Programs, employee performance, benefits management, dispatch issues, department performance levels, customer issues, and any ad-hoc duties and reporting as assigned
  • Coordinate and participate in Driver / Driver Assistant recruitment
  • Proactively identify areas requiring improvement and actively participate in the continued development of Trail’s delivery training program
  • Manage, support, and provide guidance to Delivery Supervisors and Dispatchers, acting as a mentor/coach as required
  • Work closely with HR team to manage employee performance and other HR related issues
  • Manage escalated customer issues related to delivery, ensuring timely communication and resolution
  • Manage and mitigate damage claims with a clear focus on reducing the frequency of damages
  • Review service issues to identify root causes and develop/implement action plans to prevent reoccurrence
  • Provide service level trends, performance issues and action plans for resolution to Director of Logistics
  • Coordinate supplies specific to the fleet and delivery operations
  • Drive safety and actively participate in all OH&S directives
  • Actively facilitate change management within the delivery department
Knowledge, Skills, and Abilities
  • 8-10 years of proven experience in fleet management and warehouse operations
  • Designation and/or Certification in Logistics or a similar field an asset
  • Previous experience in a leadership role managing teams of 50+ people
  • High degree of proficiency in WMS/TMS systems
  • Proven leadership and mentoring skills; comfortable presenting to large groups
  • Strong problem solving capabilities
  • Exceptional customers service aptitude, for both internal and external customers
  • High degree of financial acumen, including previous P&L and budgeting experience
  • High degree of familiarity with the geography of the areas serviced
  • Proficiency with all MS Office applications

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Delivery Manager" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Logistics Administrator

Summary

Reporting to the Supervisor of Logistics Administration, the Logistics Administrator assists and supports our customers by ensuring that invoicing is completed quickly, accurately and efficiently. The ideal candidate would be an extremely detail oriented individual with a love for numbers and precise answers.

Duties & Responsibilities
  • Handle delivery paperwork, including entering serial numbers for product, invoicing customers, and posting customer payments
  • Enter returned or exchanged product back into the system, track product movement through the warehouse using the delivery program
  • Balancing daily cash counts to deposits recorded in our accounting system (both cash and the Visa / MasterCard / debit card terminals)
  • Preparing daily bank deposits, including listing cheques, counting coins and bills, and preparing bank deposit slip
  • Raise credit notes on the computer system
  • Reconciling and recording Trail credit card payments deposits
  • Recording inventory transfers between warehouses and stores
Knowledge, Skills, and Abilities
  • Previous logistics / administrative experience an asset
  • Fast and accurate data entry skills are a must
  • Strong attention to detail and the ability to work well under pressure and handle an ever changing workload
  • Good organizational skills with the ability to prioritize daily tasks to meet deadlines under pressure
  • Availability to work any day including Saturdays and Sundays and occasional overtime

If you have the qualifications listed above, and are interested in joining the Trail team, please submit your resume and cover letter and include "Logistics Administrator" in the subject line to careers@trailappliances.com. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Customer Care Coordinator

Summary

Reporting to the Customer Care Manager, the Customer Care Coordinator acts as one of the first lines of contact for customer inquiries. The Customer Care Coordinator is responsible for delivering fast and direct customer support resolution in a professional manner.

Duties & Responsibilities
  • Handle a moderate inbound and outbound call volume;
  • Provide timely resolution of client inquiries as the point of contact for customers including service, appliance and customer relations inquiries;
  • Competently handle and diffuse customer complaints;
  • Dispatch service technicians and maintain their daily schedules;
  • Manage internal escalation systems to the point of completion;
Knowledge, Skills, and Abilities
  • Minimum 2 years’ experience in a customer service/call center role;
  • Proven ability to thing on their feet and problem solve in high pressure situations;
  • Working knowledge of MS Word, Excel, Outlook and Internet Explorer
  • Experience handling Social Media responses (Facebook, Google +, Twitter and monitoring Social media platforms) an asset;
  • Highly organized, detail focused and goal oriented;
  • A strong sense of urgency and demonstrated ability to adapt to a fast-paced, dynamic environment;
  • Ability to work under pressure with minimum supervision
  • Demonstrated excellent interpersonal, verbal and written communication skills
  • Must be available to work a variety of shifts including Saturdays

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Customer Care Coordinator" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Returns Manager

Summary

The Returns Manager will perform a variety of roles and functions within the Operations / Supply Chain area, including the direct management and handling of all reverse logistics functions at Trail's warehouse facility located on Annacis Island. The role will be focused on developing processes for preventing returns while maintaining our exceptional customer service standards and commitment to excellence. The Returns Manager will also accomplish effective logistical oversight of the returns process through strong leadership and decision-making skills.

Duties & Responsibilities
  • Determine primary causes of customer returns, and implement policies and procedures to prevent returns;
  • Implement and monitor Key Performance Indicators (KPIs) to measure the success of reverse logistics;
  • Engage with various departments (e.g. customer care, sales, etc.) to reduce likelihood of customer returns or failures;
  • Facilitate regular meetings with planning, supply chain and operations to discuss the returns process and review KPIs;
  • Work with the Warehouse Manager to plan warehouse layout and space requirements in order to prevent loss or damage to product, and to optimize the returns process;
  • Provide accurate and timely reports and dashboards to management
  • Maintain focus on customer pain points, seeking solutions to chronic problems
  • Develop methods and define procedures for streamlined movement of returns from the customer and retail throughout the product lifecycle
  • Measure, monitor, and manage returned inventory in conjunction with purchasing team for EOL transition and disposition
  • Analyze return volume and details to determine how to maximize value recovery, reduce waste, and optimize customer service
  • Manage customer service activities related to returns, maximizing customer satisfaction, and interfacing with sales and customer care for resolution
Knowledge, Skills, and Abilities
  • Minimum of 2- 3 years’ experience in a reverse logistics leadership role;
  • Degree in business management, supply chain, or related field an asset;
  • Self-starter, intellectually curious and ability to work well in a team environment;
  • Ability to quickly learn new systems and processes;
  • Customer service focused with excellent communication and interpersonal skills;
  • Strong organizational skills;
  • Detail oriented; ability to document details and carry out tasks with minimal direction and supervision;
  • Proficient in the Microsoft Office software programs, with excellent skills in Excel and/or other data and analytic tools;
  • Good problem-solving skills and knowledge of change control/database accuracy management

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Returns Manager" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Richmond


Online Product Expert

Summary

Reporting to the Manager of Online Sales and Operations, the Online Product Expert is responsible for using professional written communication and selling techniques to ensure complete customer satisfaction, in accordance with company policy. Furthermore, this role will aid in supporting the accuracy and currency of Trail Appliance’s online product catalogue for Trail Appliances.

Duties & Responsibilities
  • Objectively assess client needs and provide solutions to those needs within our policy
  • Prioritize and promptly respond to inquiries or complaints from customers, internal staff and 3rd party vendors in a professional manner
  • Work closely with other retail store and internal departments to create an omni-channel customer experience
  • Effectively present information to clients, administration, and management
  • Facilitate selling related products and services (i.e. warranty, delivery, installation, etc.)
  • Operate point of sale (POS) terminal and handle all return or exchange transactions
  • Attend meetings, product knowledge and other training seminars
Knowledge, Skills, and Abilities
  • Excellent proficiency with Google Chrome, Internet Explorer and Microsoft Office Suite
  • Strong sales and negotiating skills
  • Strong interpersonal and problem solving skills
  • Excellent written and verbal communication skills
  • Ability to learn new systems and work with minimum supervision
  • Ability to identify and build relationships across all levels
  • Previous experience in retail sales is an asset
  • Experience in an online e-commerce or similar role is an asset

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Online Product Expert" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Property Development Manager

Summary

The Property Development Manager will be responsible for leading various property developments at Trail, including retail and warehouse spaces. The Property Development Manager will work with and support both the management of the partnerships with contractors and suppliers as well as the delivery of specific projects.

Duties & Responsibilities

  • Work collaboratively with the President / EVP to identify and review current and proposed development opportunities, assessing each property against Trail’s needs
  • Communicate with internal and external partners, including architects, contractors and consultants throughout the project cycle
  • Assist with the design of store / warehouse layouts and coordination with marketing and sales
  • Coordinate with the municipal planning department throughout permitting process
  • Create and maintain project pro-forma, schedules, reports and pre-development budgets
  • Lead in the selection of project consultants, building design, permitting and construction
  • Monitor potential issues / delays as they arise, proactively identifying possible solutions
  • Schedule regular property inspections and address operational requirements of the properties
  • Perform thorough post-project reviews, documenting potential issues / improvements
  • Develop and maintain cross-functional relationships with key stakeholders
  • Other duties required by the company leadership
Required Skills
  • Minimum 5 years property development experience, preferably in a retail environment
  • Overall understanding of all disciplines and principals of property development, including design, entitlements, legal, finance, construction and operations, rezoning and governmental development policies
  • Thorough knowledge of building structures and systems and an ability to recognize deficiencies and prepare summaries of work required
  • Excellent negotiation, mediation and conflict resolution skills and ability to negotiate contracts, mediate disputes and resolve conflict situations
  • Excellent verbal, written, interpersonal, and presentation skills
  • Demonstrated ability to work collaboratively with diverse groups of people across the organization
  • Ability to multi-task and operate in a fast-paced entrepreneurial environment
  • Strong analytic skills, using data to drive effective strategies
  • Ability to travel on frequent basis
  • Advanced experience of Microsoft Office applications
Desired Skills
  • Post-secondary education with a focus on business, engineering, or construction
  • A recognized property management qualification such as CFM, CPM or FMA
  • A recognized Project Management designation, such as PMP
  • Courses from the Urban Land Diploma Program – Property Management Option or equivalent may be an asset.

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume and cover letter to careers@trailappliances.com  and include "Property Development Manager" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Account Manager - Sales

Summary

The Account Manager is responsible for meeting and exceeding Sales and Revenue targets for their assigned territory and customer base. The successful candidate will be required to develop and maintain relationships with key stakeholders, including, but not limited to builders, developers, designers and architects.

General Duties & Responsibilities
  • Meet and exceed sales and revenue targets within assigned territory;
  • Generate business by visiting customer offices and building sites, and contacting builders, developers, designers and other industry contacts (road time minimum of 3 days per week);
  • Prospect and develop new accounts while maintaining sales within existing accounts, in order to achieve monthly sales and revenue targets;
  • Manage full cycle customer relationships, including prospecting, contracting, payment, delivery, and post-delivery follow up, generating residual and repeat business;
  • Facilitate solutions to customer inquiries and issues in a prompt and professional manner;
  • Provide clients with accurate and timely product specifications;
  • Act as a “go to” for all accounts. Build relationships by providing exceptional service;
  • Organize time logically and efficiently so as to maximize productivity and daily sales output.
Experience & Skills Required
  • Excellent relationship builder;
  • Consultative sales approach;
  • Proven track record of exceeding targets;
  • Strong customer service skillset;
  • Excellent organizational skills;
  • Great communicator – verbally and written;
  • Fluency in Mandarin, Cantonese or Punjabi is an asset;
  • Results and solution focused, with strong problem solving and time management skills
  • Comfortable working in any environment from construction site to a boardroom.
  • Capability to understand a dynamic, growing marketplace;
  • Ability to manage inter-departmental communications in order to achieve shared objectives;
  • Ability to communicate the company’s core value propositions in an effective manner, in order to create a distinct advantage in the marketplace.

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Account Manager - Sales" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Retail Sales Representative

Summary

Trail Appliances is currently searching for experienced Retail Sales Representatives to add to our Retail Sales teams in the Lower Mainland, Kelowna and Victoria. The successful candidates will be responsible for using professional selling techniques to ensure complete customer satisfaction, in accordance with company policy.

General Duties & Responsibilities
  • Provide assistance to customers in-store, online and over the phone;
  • Provide detailed product demonstrations;
  • Follow corporate guidelines for prospecting and follow-up;
  • Operate point of sale (POS) terminal, and handle all types of transactions as required;
  • Attend meetings, product knowledge and other training seminars;
Experience & Skills Required
  • Previous experience in Retail Sales, preferably related to home appliances is an asset but not required;
  • Strong negotiating skills, with the capability to develop strong win-win business relationships, generating consistent repeat and residual sales;
  • Excellent written and verbal communication skills;
  • Fluency in Mandarin/Cantonese or Punjabi is an asset;
  • Ability to assess client needs and pioneer solutions to those needs within our guidelines;
  • Ability to communicate with customers and business contacts in a conscientious and professional manner;
  • Excellent PC skills, with an ability to learn components of other internal operating programs;
  • Capacity to collect data, establish facts and draw valid conclusions
  • Capability to understand a dynamic, growing marketplace, and to pursue prospects with innovation and best-in-class product knowledge.

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Retail Sales" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Recruiter

Summary

Reporting to the Director of Human Resources, the Recruiter will support the full cycle recruitment process for all positions within Trail.

General Duties & Responsibilities
  • Develops recruitment strategy/action plan summarizing selection criteria, process steps and timeline for search;
  • Ensures positions are posted and refreshed regularly and all the job boards are managed;
  • Screen high volume of resumes and contact potential candidates to screen for technical and cultural fit;
  • Schedule interviews for hiring managers and conduct interviews as required;
  • Conduct reference checks for candidates;
  • Generate ideas on building and maintaining our talent pipeline;
  • Research and recommend new sources for recruiting active and passive candidates;
  • Identify opportunities for improving the candidate experience;
  • Develop and maintain strong working relationships with managers during the recruitment process, creating a partnership in the development of recruitment initiatives;
  • Track recruitment information and metrics as required; prepare updates, summaries and reports, analyze data to identify trends and make recommendations;
  • Organize and participate in in-house and external career fairs;
Experience & Skills Required
  • Minimum 2 years of recruitment experience;
  • Degree in HR or related discipline;
  • Great communication & relationship building skills;
  • Excellent verbal and written communication skills;
  • Self-sufficient and able to direct own work;
  • Knowledge of recruitment and selection best practices;
  • Ability to exercise discretion and manage sensitive and confidential information;
  • Ability to multi-task, organize and prioritize work
  • Retail Industry experience

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Recruiter" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Finance Administrator

Summary

Reporting to the Credit Manager, this role will be responsible for processing and maintaining client credit applications, posting/balancing of payments received and issued, preparing/distributing customer statements, and other ad-hoc admin duties of the Credit Department. The Finance Administrator will be our customers' first point of contact for credit related inquires and will liaison closely with other internal departments to investigate and resolve credit related discrepancies.

General Duties & Responsibilities
  • Manage and review customer Credit Applications (ie: send out and follow up on received credit applications, ensure applications are correct and have sufficient information, obtain trade and bank references, forward all completed packages to the respective team member for subsequent adjudication);
  • Review, process and reconcile customer and supplier invoices;
  • Post and apply customer and supplier payments (cheques, EFT and credit card);
  • Set up customer credit accounts in system once approved;
  • Prepare, review, and issue monthly customer and supplier account statements or invoices;
  • Process and mail out customer refund cheques on a weekly basis;
  • Arrange courier pickups of cheques as required and arrange monthly courier pickup for reoccurring bill payments;
  • Field incoming calls and emails from customers and staff regarding customer account details and redirect to the appropriate team member;
  • Investigate and resolve supplier statement disputes and issues, escalating to Credit Manager when necessary;
  • Act as back up to Credit Manager/Credit Analyst, when absent;
  • Various other duties as assigned by the Credit Manager;
Experience & Skills Required
  • 1-3 years’ experience in similar role, retail experience preferred;
  • Post-Secondary Education in Accounting or Finance;
  • Collections/Credit Control experience an asset;
  • Intermediate working knowledge of Microsoft Office (Excel focused);
  • Ability to establish priorities, work and think independently with minimal supervision;
  • Ability to work under pressure in fast paced environment;
  • Able to provide outstanding customer service;
  • Exceptional written and verbal communication skills
  • High attention to detail

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Finance Administrator" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Administrator

Summary

As the first point of contact for Trail Appliances customers, you exude energy, enthusiasm and positivity. Customer service is your passion and you will utilize your skills to create great rapport with our customers. You will work closely with our Sales and Customer Support Team to provide timely, proactive service and support. You will be able to work independently, yet contribute effective to a larger team. If this description sounds like you, we would love to hear from you.

General Duties & Responsibilities
  • Greet visitors and connect them with the correct Trail employee;
  • Field incoming calls in a professional manner & direct callers to appropriate staff; return voicemail enquiries;
  • Administration duties to support the sales team and run the store administration;
  • Order entry onto internal software;
  • Process payments, refunds, and end of day cash management;
  • Support inventory counts;
  • Assist in organizing special events;
Experience & Skills Required
  • Experience working in an administrative/customer service role;
  • Fast and accurate data entry skills with the ability to multi-task;
  • Effective verbal and written communication;
  • Experience managing customer conflict and escalation;
  • Ability to establish priorities, work and think independently without direct supervision;
  • Knowledge of Microsoft Office;
  • Willing to work additional time where necessary to complete tasks and meet deadlines;
  • Class 5 driving license and access to a car
  • Occasional Weekend coverage required

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Administrator" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Surrey


Administrator

Summary

As the first point of contact for Trail Appliances customers, you exude energy, enthusiasm and positivity. Customer service is your passion and you will utilize your skills to create great rapport with our customers. You will work closely with our Sales and Customer Support Team to provide timely, proactive service and support. You will be able to work independently, yet contribute effective to a larger team.

Duties & Responsibilities
  • Greet visitors and connect them with the correct Trail employee
  • Field incoming calls in a professional manner & direct callers to appropriate staff; return voicemail enquiries
  • Administration duties to support the sales team and run the store administration
  • Order entry onto internal software
  • Process payments and refunds
  • End of day cash management
Knowledge, Skills, and Abilities
  • Experience working in an administrative role
  • Fast and accurate data entry skills with the ability to multi-task
  • Effective verbal and written communication
  • Customer conflict management and escalation experience
  • Ability to establish priorities, work and think independently without direct supervision
  • Knowledge of Microsoft Office
  • Class 5 driving license and access to a car
  • Willing to work additional time where necessary to complete tasks and meet deadlines
  • Available to work on Saturdays and Sundays

If you have the qualifications listed above, and are interested in joining the Trail team, please submit your resume and cover letter and include "Administrator" in the subject line to careers@trailappliances.com. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Retail Sales Representative

Summary

Trail Appliances is currently searching for experienced Retail Sales Representatives to add to our Retail Sales teams in the Lower Mainland, Kelowna and Victoria. The successful candidates will be responsible for using professional selling techniques to ensure complete customer satisfaction, in accordance with company policy.

General Duties & Responsibilities
  • Provide assistance to customers in-store, online and over the phone;
  • Provide detailed product demonstrations;
  • Follow corporate guidelines for prospecting and follow-up;
  • Operate point of sale (POS) terminal, and handle all types of transactions as required;
  • Attend meetings, product knowledge and other training seminars;
Experience & Skills Required
  • Previous experience in Retail Sales, preferably related to home appliances is an asset but not required;
  • Strong negotiating skills, with the capability to develop strong win-win business relationships, generating consistent repeat and residual sales;
  • Excellent written and verbal communication skills;
  • Fluency in Mandarin/Cantonese or Punjabi is an asset;
  • Ability to assess client needs and pioneer solutions to those needs within our guidelines;
  • Ability to communicate with customers and business contacts in a conscientious and professional manner;
  • Excellent PC skills, with an ability to learn components of other internal operating programs;
  • Capacity to collect data, establish facts and draw valid conclusions
  • Capability to understand a dynamic, growing marketplace, and to pursue prospects with innovation and best-in-class product knowledge.

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Retail Sales" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Account Manager - Sales

Summary

The Account Manager is responsible for meeting and exceeding Sales and Revenue targets for their assigned territory and customer base. The successful candidate will be required to develop and maintain relationships with key stakeholders, including, but not limited to builders, developers, designers and architects.

General Duties & Responsibilities
  • Meet and exceed sales and revenue targets within assigned territory;
  • Generate business by visiting customer offices and building sites, and contacting builders, developers, designers and other industry contacts (road time minimum of 3 days per week);
  • Prospect and develop new accounts while maintaining sales within existing accounts, in order to achieve monthly sales and revenue targets;
  • Manage full cycle customer relationships, including prospecting, contracting, payment, delivery, and post-delivery follow up, generating residual and repeat business;
  • Facilitate solutions to customer inquiries and issues in a prompt and professional manner;
  • Provide clients with accurate and timely product specifications;
  • Act as a “go to” for all accounts. Build relationships by providing exceptional service;
  • Organize time logically and efficiently so as to maximize productivity and daily sales output.
Experience & Skills Required
  • Excellent relationship builder;
  • Consultative sales approach;
  • Proven track record of exceeding targets;
  • Strong customer service skillset;
  • Excellent organizational skills;
  • Great communicator – verbally and written;
  • Fluency in Mandarin, Cantonese or Punjabi is an asset;
  • Results and solution focused, with strong problem solving and time management skills
  • Comfortable working in any environment from construction site to a boardroom.
  • Capability to understand a dynamic, growing marketplace;
  • Ability to manage inter-departmental communications in order to achieve shared objectives;
  • Ability to communicate the company’s core value propositions in an effective manner, in order to create a distinct advantage in the marketplace.

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Account Manager - Sales" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Project Coordinator

Summary

The Project Coordinator will support the administrative needs of outside sales representatives and will help drive sales processes through to delivery and after sales service. The ideal candidate is someone who thrives in a very fast paced environment and lives for constant change. This work environment will appeal to someone who enjoys making quick decisions, problem solving and being constantly challenged and extremely busy.

General Duties & Responsibilities
  • Managing sales projects from contract to completion. Including ensuring adequate inventory levels, scheduling deliveries and account reconciliation
  • Providing calendar management
  • Event planning and organization, including scheduling, catering, and agenda distribution
  • Creating and updating high-level reports and presentations
  • Developing and nurturing relationships with Builder customers
  • Fielding all phone calls from clients and addressing their needs
  • Other general office duties and ad-hoc projects as assigned
Experience & Skills Required
  • Minimum 3-5 years experience in an administrative/coordinator role
  • Highly proficient in MS Word, Excel and PowerPoint
  • Proven Project Management Skills - highly organized, goal oriented, sense of urgency, detail oriented and able to manage changing priorities
  • Ability to work with minimum supervision but as part of a tight-knit team
  • Capacity to prioritize and meet deadlines in a fast-paced dynamic environment
  • Demonstrated excellent interpersonal, verbal and written communication skills

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Project Coordinator" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Victoria


Account Manager

The Account Manager is responsible for meeting and exceeding Sales and Revenue targets for their assigned territory and customer base. The successful candidate will be required to develop and maintain relationships with key stakeholders, including, but not limited to builders, developers, designers and architects.

General Duties & Responsibilities
  • Meet and exceed sales and revenue targets within assigned territory
  • Generate business by visiting customer offices and building sites, and contacting builders, developers, designers and other industry contacts (road time minimum of 3 days per week)
  • Prospect and develop new accounts while maintaining sales within existing accounts, in order to achieve monthly sales and revenue targets
  • Manage full cycle customer relationships, including prospecting, contracting, payment, delivery, and post-delivery follow up, generating residual and repeat business
  • Facilitate solutions to customer inquiries and issues in a prompt and professional manner
  • Provide clients with accurate and timely product specifications
  • Act as a “go to” for all accounts. Build relationships by providing exceptional service
  • Organize time logically and efficiently so as to maximize productivity and daily sales output.
Experience & Skills Required
  • Excellent relationship builder
  • Consultative sales approach
  • Proven track record of exceeding targets
  • Strong customer service skills
  • Excellent organizational skills
  • Great communicator – verbally and written
  • Results and solution focused, with strong problem solving and time management skills
  • Comfortable working in any environment from construction site to a boardroom
  • Capability to understand a dynamic, growing marketplace
  • Ability to manage inter-departmental communications in order to achieve shared objectives
  • Ability to communicate the company’s core value propositions in an effective manner, in order to create a distinct advantage in the marketplace.

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Account Manager" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Delivery Driver

Duties & Responsibilities
  • Loading and unloading large home appliances (e.g. fridges, washer and dryers, etc.) from and on to the 5 Ton Trucks
  • Providing safe delivery of the product into the customer's home
  • Acting as a team when delivering the appliances to the customer's home - carrying appliances inside the customer's home
  • Acting as a representative of Trail Appliances every step of the delivery process
Knowledge, Skills, and Abilities
  • 1-2 years of experience as a truck Delivery Driver
  • Valid Class 5 Driver's license with clean Driver's Abstract
  • Ability to consistently lift and move large and heavy items
  • Great customer service skills and friendly demeanor
  • Availability to work weekends

If you have the qualifications listed above and are interested in joining the Trail team, please submit your resume, Driver's Abstract, and cover letter to careers@trailappliances.com  and include "Delivery Driver" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Account Manager - Sales

Summary

The Account Manager is responsible for meeting and exceeding Sales and Revenue targets for their assigned territory and customer base. The successful candidate will be required to develop and maintain relationships with key stakeholders, including, but not limited to builders, developers, designers and architects.

General Duties & Responsibilities
  • Meet and exceed sales and revenue targets within assigned territory;
  • Generate business by visiting customer offices and building sites, and contacting builders, developers, designers and other industry contacts (road time minimum of 3 days per week);
  • Prospect and develop new accounts while maintaining sales within existing accounts, in order to achieve monthly sales and revenue targets;
  • Manage full cycle customer relationships, including prospecting, contracting, payment, delivery, and post-delivery follow up, generating residual and repeat business;
  • Facilitate solutions to customer inquiries and issues in a prompt and professional manner;
  • Provide clients with accurate and timely product specifications;
  • Act as a “go to” for all accounts. Build relationships by providing exceptional service;
  • Organize time logically and efficiently so as to maximize productivity and daily sales output.
Experience & Skills Required
  • Excellent relationship builder;
  • Consultative sales approach;
  • Proven track record of exceeding targets;
  • Strong customer service skillset;
  • Excellent organizational skills;
  • Great communicator – verbally and written;
  • Fluency in Mandarin, Cantonese or Punjabi is an asset;
  • Results and solution focused, with strong problem solving and time management skills
  • Comfortable working in any environment from construction site to a boardroom.
  • Capability to understand a dynamic, growing marketplace;
  • Ability to manage inter-departmental communications in order to achieve shared objectives;
  • Ability to communicate the company’s core value propositions in an effective manner, in order to create a distinct advantage in the marketplace.

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Account Manager - Sales" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Retail Sales Representative

Summary

Trail Appliances is currently searching for experienced Retail Sales Representatives to add to our Retail Sales teams in the Lower Mainland, Kelowna and Victoria. The successful candidates will be responsible for using professional selling techniques to ensure complete customer satisfaction, in accordance with company policy.

General Duties & Responsibilities
  • Provide assistance to customers in-store, online and over the phone;
  • Provide detailed product demonstrations;
  • Follow corporate guidelines for prospecting and follow-up;
  • Operate point of sale (POS) terminal, and handle all types of transactions as required;
  • Attend meetings, product knowledge and other training seminars;
Experience & Skills Required
  • Previous experience in Retail Sales, preferably related to home appliances is an asset but not required;
  • Strong negotiating skills, with the capability to develop strong win-win business relationships, generating consistent repeat and residual sales;
  • Excellent written and verbal communication skills;
  • Fluency in Mandarin/Cantonese or Punjabi is an asset;
  • Ability to assess client needs and pioneer solutions to those needs within our guidelines;
  • Ability to communicate with customers and business contacts in a conscientious and professional manner;
  • Excellent PC skills, with an ability to learn components of other internal operating programs;
  • Capacity to collect data, establish facts and draw valid conclusions
  • Capability to understand a dynamic, growing marketplace, and to pursue prospects with innovation and best-in-class product knowledge.

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Retail Sales" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Kelowna


Account Manager - Sales

Summary

The Account Manager is responsible for meeting and exceeding Sales and Revenue targets for their assigned territory and customer base. The successful candidate will be required to develop and maintain relationships with key stakeholders, including, but not limited to builders, developers, designers and architects.

General Duties & Responsibilities
  • Meet and exceed sales and revenue targets within assigned territory;
  • Generate business by visiting customer offices and building sites, and contacting builders, developers, designers and other industry contacts (road time minimum of 3 days per week);
  • Prospect and develop new accounts while maintaining sales within existing accounts, in order to achieve monthly sales and revenue targets;
  • Manage full cycle customer relationships, including prospecting, contracting, payment, delivery, and post-delivery follow up, generating residual and repeat business;
  • Facilitate solutions to customer inquiries and issues in a prompt and professional manner;
  • Provide clients with accurate and timely product specifications;
  • Act as a “go to” for all accounts. Build relationships by providing exceptional service;
  • Organize time logically and efficiently so as to maximize productivity and daily sales output.
Experience & Skills Required
  • Excellent relationship builder;
  • Consultative sales approach;
  • Proven track record of exceeding targets;
  • Strong customer service skillset;
  • Excellent organizational skills;
  • Great communicator – verbally and written;
  • Fluency in Mandarin, Cantonese or Punjabi is an asset;
  • Results and solution focused, with strong problem solving and time management skills
  • Comfortable working in any environment from construction site to a boardroom.
  • Capability to understand a dynamic, growing marketplace;
  • Ability to manage inter-departmental communications in order to achieve shared objectives;
  • Ability to communicate the company’s core value propositions in an effective manner, in order to create a distinct advantage in the marketplace.

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Account Manager - Sales" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Retail Sales Representative

Summary

Trail Appliances is currently searching for experienced Retail Sales Representatives to add to our Retail Sales teams in the Lower Mainland, Kelowna and Victoria. The successful candidates will be responsible for using professional selling techniques to ensure complete customer satisfaction, in accordance with company policy.

General Duties & Responsibilities
  • Provide assistance to customers in-store, online and over the phone;
  • Provide detailed product demonstrations;
  • Follow corporate guidelines for prospecting and follow-up;
  • Operate point of sale (POS) terminal, and handle all types of transactions as required;
  • Attend meetings, product knowledge and other training seminars;
Experience & Skills Required
  • Previous experience in Retail Sales, preferably related to home appliances is an asset but not required;
  • Strong negotiating skills, with the capability to develop strong win-win business relationships, generating consistent repeat and residual sales;
  • Excellent written and verbal communication skills;
  • Fluency in Mandarin/Cantonese or Punjabi is an asset;
  • Ability to assess client needs and pioneer solutions to those needs within our guidelines;
  • Ability to communicate with customers and business contacts in a conscientious and professional manner;
  • Excellent PC skills, with an ability to learn components of other internal operating programs;
  • Capacity to collect data, establish facts and draw valid conclusions
  • Capability to understand a dynamic, growing marketplace, and to pursue prospects with innovation and best-in-class product knowledge.

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Retail Sales" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Langley


Account Manager - Sales

Summary

The Account Manager is responsible for meeting and exceeding Sales and Revenue targets for their assigned territory and customer base. The successful candidate will be required to develop and maintain relationships with key stakeholders, including, but not limited to builders, developers, designers and architects.

General Duties & Responsibilities
  • Meet and exceed sales and revenue targets within assigned territory;
  • Generate business by visiting customer offices and building sites, and contacting builders, developers, designers and other industry contacts (road time minimum of 3 days per week);
  • Prospect and develop new accounts while maintaining sales within existing accounts, in order to achieve monthly sales and revenue targets;
  • Manage full cycle customer relationships, including prospecting, contracting, payment, delivery, and post-delivery follow up, generating residual and repeat business;
  • Facilitate solutions to customer inquiries and issues in a prompt and professional manner;
  • Provide clients with accurate and timely product specifications;
  • Act as a “go to” for all accounts. Build relationships by providing exceptional service;
  • Organize time logically and efficiently so as to maximize productivity and daily sales output.
Experience & Skills Required
  • Excellent relationship builder;
  • Consultative sales approach;
  • Proven track record of exceeding targets;
  • Strong customer service skillset;
  • Excellent organizational skills;
  • Great communicator – verbally and written;
  • Fluency in Mandarin, Cantonese or Punjabi is an asset;
  • Results and solution focused, with strong problem solving and time management skills
  • Comfortable working in any environment from construction site to a boardroom.
  • Capability to understand a dynamic, growing marketplace;
  • Ability to manage inter-departmental communications in order to achieve shared objectives;
  • Ability to communicate the company’s core value propositions in an effective manner, in order to create a distinct advantage in the marketplace.

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Account Manager - Sales" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Project Coordinator

Summary

The Project Coordinator will support the administrative needs of outside sales representatives and will help drive sales processes through to delivery and after sales service. The ideal candidate is someone who thrives in a very fast paced environment and lives for constant change. This work environment will appeal to someone who enjoys making quick decisions, problem solving and being constantly challenged and extremely busy.

General Duties & Responsibilities
  • Managing sales projects from contract to completion. Including ensuring adequate inventory levels, scheduling deliveries and account reconciliation
  • Providing calendar management
  • Event planning and organization, including scheduling, catering, and agenda distribution
  • Creating and updating high-level reports and presentations
  • Developing and nurturing relationships with Builder customers
  • Fielding all phone calls from clients and addressing their needs
  • Other general office duties and ad-hoc projects as assigned
Experience & Skills Required
  • Minimum 3-5 years experience in an administrative/coordinator role
  • Highly proficient in MS Word, Excel and PowerPoint
  • Proven Project Management Skills - highly organized, goal oriented, sense of urgency, detail oriented and able to manage changing priorities
  • Ability to work with minimum supervision but as part of a tight-knit team
  • Capacity to prioritize and meet deadlines in a fast-paced dynamic environment
  • Demonstrated excellent interpersonal, verbal and written communication skills

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Project Coordinator" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Retail Sales Representative

Summary

Trail Appliances is currently searching for experienced Retail Sales Representatives to add to our Retail Sales teams in the Lower Mainland, Kelowna and Victoria. The successful candidates will be responsible for using professional selling techniques to ensure complete customer satisfaction, in accordance with company policy.

General Duties & Responsibilities
  • Provide assistance to customers in-store, online and over the phone;
  • Provide detailed product demonstrations;
  • Follow corporate guidelines for prospecting and follow-up;
  • Operate point of sale (POS) terminal, and handle all types of transactions as required;
  • Attend meetings, product knowledge and other training seminars;
Experience & Skills Required
  • Previous experience in Retail Sales, preferably related to home appliances is an asset but not required;
  • Strong negotiating skills, with the capability to develop strong win-win business relationships, generating consistent repeat and residual sales;
  • Excellent written and verbal communication skills;
  • Fluency in Mandarin/Cantonese or Punjabi is an asset;
  • Ability to assess client needs and pioneer solutions to those needs within our guidelines;
  • Ability to communicate with customers and business contacts in a conscientious and professional manner;
  • Excellent PC skills, with an ability to learn components of other internal operating programs;
  • Capacity to collect data, establish facts and draw valid conclusions
  • Capability to understand a dynamic, growing marketplace, and to pursue prospects with innovation and best-in-class product knowledge.

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Retail Sales" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Coquitlam


Account Manager - Sales

Summary

The Account Manager is responsible for meeting and exceeding Sales and Revenue targets for their assigned territory and customer base. The successful candidate will be required to develop and maintain relationships with key stakeholders, including, but not limited to builders, developers, designers and architects.

General Duties & Responsibilities
  • Meet and exceed sales and revenue targets within assigned territory;
  • Generate business by visiting customer offices and building sites, and contacting builders, developers, designers and other industry contacts (road time minimum of 3 days per week);
  • Prospect and develop new accounts while maintaining sales within existing accounts, in order to achieve monthly sales and revenue targets;
  • Manage full cycle customer relationships, including prospecting, contracting, payment, delivery, and post-delivery follow up, generating residual and repeat business;
  • Facilitate solutions to customer inquiries and issues in a prompt and professional manner;
  • Provide clients with accurate and timely product specifications;
  • Act as a “go to” for all accounts. Build relationships by providing exceptional service;
  • Organize time logically and efficiently so as to maximize productivity and daily sales output.
Experience & Skills Required
  • Excellent relationship builder;
  • Consultative sales approach;
  • Proven track record of exceeding targets;
  • Strong customer service skillset;
  • Excellent organizational skills;
  • Great communicator – verbally and written;
  • Fluency in Mandarin, Cantonese or Punjabi is an asset;
  • Results and solution focused, with strong problem solving and time management skills
  • Comfortable working in any environment from construction site to a boardroom.
  • Capability to understand a dynamic, growing marketplace;
  • Ability to manage inter-departmental communications in order to achieve shared objectives;
  • Ability to communicate the company’s core value propositions in an effective manner, in order to create a distinct advantage in the marketplace.

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Account Manager - Sales" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Project Coordinator

Summary

The Project Coordinator will support the administrative needs of outside sales representatives and will help drive sales processes through to delivery and after sales service. The ideal candidate is someone who thrives in a very fast paced environment and lives for constant change. This work environment will appeal to someone who enjoys making quick decisions, problem solving and being constantly challenged and extremely busy.

General Duties & Responsibilities
  • Managing sales projects from contract to completion. Including ensuring adequate inventory levels, scheduling deliveries and account reconciliation
  • Providing calendar management
  • Event planning and organization, including scheduling, catering, and agenda distribution
  • Creating and updating high-level reports and presentations
  • Developing and nurturing relationships with Builder customers
  • Fielding all phone calls from clients and addressing their needs
  • Other general office duties and ad-hoc projects as assigned
Experience & Skills Required
  • Minimum 3-5 years experience in an administrative/coordinator role
  • Highly proficient in MS Word, Excel and PowerPoint
  • Proven Project Management Skills - highly organized, goal oriented, sense of urgency, detail oriented and able to manage changing priorities
  • Ability to work with minimum supervision but as part of a tight-knit team
  • Capacity to prioritize and meet deadlines in a fast-paced dynamic environment
  • Demonstrated excellent interpersonal, verbal and written communication skills

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Project Coordinator" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Vancouver


Account Manager - Sales

Summary

The Account Manager is responsible for meeting and exceeding Sales and Revenue targets for their assigned territory and customer base. The successful candidate will be required to develop and maintain relationships with key stakeholders, including, but not limited to builders, developers, designers and architects.

General Duties & Responsibilities
  • Meet and exceed sales and revenue targets within assigned territory;
  • Generate business by visiting customer offices and building sites, and contacting builders, developers, designers and other industry contacts (road time minimum of 3 days per week);
  • Prospect and develop new accounts while maintaining sales within existing accounts, in order to achieve monthly sales and revenue targets;
  • Manage full cycle customer relationships, including prospecting, contracting, payment, delivery, and post-delivery follow up, generating residual and repeat business;
  • Facilitate solutions to customer inquiries and issues in a prompt and professional manner;
  • Provide clients with accurate and timely product specifications;
  • Act as a “go to” for all accounts. Build relationships by providing exceptional service;
  • Organize time logically and efficiently so as to maximize productivity and daily sales output.
Experience & Skills Required
  • Excellent relationship builder;
  • Consultative sales approach;
  • Proven track record of exceeding targets;
  • Strong customer service skillset;
  • Excellent organizational skills;
  • Great communicator – verbally and written;
  • Fluency in Mandarin, Cantonese or Punjabi is an asset;
  • Results and solution focused, with strong problem solving and time management skills
  • Comfortable working in any environment from construction site to a boardroom.
  • Capability to understand a dynamic, growing marketplace;
  • Ability to manage inter-departmental communications in order to achieve shared objectives;
  • Ability to communicate the company’s core value propositions in an effective manner, in order to create a distinct advantage in the marketplace.

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Account Manager - Sales" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Project Coordinator

Summary

The Project Coordinator will support the administrative needs of outside sales representatives and will help drive sales processes through to delivery and after sales service. The ideal candidate is someone who thrives in a very fast paced environment and lives for constant change. This work environment will appeal to someone who enjoys making quick decisions, problem solving and being constantly challenged and extremely busy.

General Duties & Responsibilities
  • Managing sales projects from contract to completion. Including ensuring adequate inventory levels, scheduling deliveries and account reconciliation
  • Providing calendar management
  • Event planning and organization, including scheduling, catering, and agenda distribution
  • Creating and updating high-level reports and presentations
  • Developing and nurturing relationships with Builder customers
  • Fielding all phone calls from clients and addressing their needs
  • Other general office duties and ad-hoc projects as assigned
Experience & Skills Required
  • Minimum 3-5 years experience in an administrative/coordinator role
  • Highly proficient in MS Word, Excel and PowerPoint
  • Proven Project Management Skills - highly organized, goal oriented, sense of urgency, detail oriented and able to manage changing priorities
  • Ability to work with minimum supervision but as part of a tight-knit team
  • Capacity to prioritize and meet deadlines in a fast-paced dynamic environment
  • Demonstrated excellent interpersonal, verbal and written communication skills

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Project Coordinator" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Retail Sales Representative

Summary

Trail Appliances is currently searching for experienced Retail Sales Representatives to add to our Retail Sales teams in the Lower Mainland, Kelowna and Victoria. The successful candidates will be responsible for using professional selling techniques to ensure complete customer satisfaction, in accordance with company policy.

General Duties & Responsibilities
  • Provide assistance to customers in-store, online and over the phone;
  • Provide detailed product demonstrations;
  • Follow corporate guidelines for prospecting and follow-up;
  • Operate point of sale (POS) terminal, and handle all types of transactions as required;
  • Attend meetings, product knowledge and other training seminars;
Experience & Skills Required
  • Previous experience in Retail Sales, preferably related to home appliances is an asset but not required;
  • Strong negotiating skills, with the capability to develop strong win-win business relationships, generating consistent repeat and residual sales;
  • Excellent written and verbal communication skills;
  • Fluency in Mandarin/Cantonese or Punjabi is an asset;
  • Ability to assess client needs and pioneer solutions to those needs within our guidelines;
  • Ability to communicate with customers and business contacts in a conscientious and professional manner;
  • Excellent PC skills, with an ability to learn components of other internal operating programs;
  • Capacity to collect data, establish facts and draw valid conclusions
  • Capability to understand a dynamic, growing marketplace, and to pursue prospects with innovation and best-in-class product knowledge.

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Retail Sales" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Administration Manager

Summary

Reporting to the Director of Customer Experience, the Administration Manager is responsible for managing and driving performance of our Project Coordinator (PC) team in our B2B division. We are looking for a resulted driven individual to lead, train, and develop the PC team on customer experience, delivery fulfillment, inventory forecasting, post-delivery customer care, timely billing and billing accuracy. Additionally, the role will collaborate with various Department Heads, including those from Logistics, Purchasing, and Sales to drive efficiencies.

General Duties & Responsibilities
  • Manage the entire Project Coordinator team performance and operations; including hiring, training, performance management, and terminations;
  • Lead, support, and provide training to the PC team, acting as a mentor and coach to improve the overall team;
  • Develop, drive, and monitor KPIs for the PC team to reflect performances standards and targets;
  • Develop and enhance policies and procedures to better service internal and external customers;
  • Collaborate with various internal departments to drive efficiency, accuracy, consistency and customer experience;
  • Manage escalated customer issues, ensuring timely communication and resolution;
  • Proactively identify root causes of service issues and develop/implement action plans to prevent reoccurrence;
  • Promote team cohesion to enhance employee engagement and collaboration;
  • Compile and report service level trends, performance issues and action plans for resolution to Direct of Customer Experience;
Experience & Skills Required
  • 3-5 years’ experience in administration or customer service management;
  • Post-secondary education in Business Administration or related fields;
  • Passionate about driving excellent customer experience and people development;
  • Proven ability to lead others, able to generate buy-in and drive consensus as required within a fast paced environment;
  • Demonstrated ability to coach, mentor and lead a high performing team;
  • Detail oriented and organized with excellent analytical skills and ability to solve complex problems;
  • Excellent written and verbal communication skills;
  • Ability to identify problems, generate innovation solutions, and make executive decisions that benefit all parties;
  • Ability to juggle conflicting priorities, multitask effectively, and perform within tight timelines;
  • Strong understanding of accounting and finance principles

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Administration Manager" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


Administrator

Summary

As the first point of contact for Trail Appliances customers, you exude energy, enthusiasm and positivity. Customer service is your passion and you will utilize your skills to create great rapport with our customers. You will work closely with our Sales and Customer Support Team to provide timely, proactive service and support. You will be able to work independently, yet contribute effective to a larger team. If this description sounds like you, we would love to hear from you.

General Duties & Responsibilities
  • Greet visitors and connect them with the correct Trail employee;
  • Field incoming calls in a professional manner & direct callers to appropriate staff; return voicemail enquiries;
  • Administration duties to support the sales team and run the store administration;
  • Order entry onto internal software;
  • Process payments, refunds, and end of day cash management;
  • Support inventory counts;
  • Assist in organizing special events;
Experience & Skills Required
  • Experience working in an administrative/customer service role;
  • Fast and accurate data entry skills with the ability to multi-task;
  • Effective verbal and written communication;
  • Experience managing customer conflict and escalation;
  • Ability to establish priorities, work and think independently without direct supervision;
  • Knowledge of Microsoft Office;
  • Willing to work additional time where necessary to complete tasks and meet deadlines;
  • Class 5 driving license and access to a car
  • Occasional Weekend coverage required

If you are interested in learning more about this role, please send us your resume and cover letter to careers@trailappliances.com and please include "Administrator" in the subject line. We thank all applicants for their interest, however, only short listed candidates will be contacted.


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