Customer Support

Store Manager:
Trail Appliances
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Parking may be scarce due to construction.
Reliable Parts Kiosk
Showroom Hours
Monday 7:00 am - 7:00 pm
Tuesday 7:00 am - 7:00 pm
Wednesday 7:00 am - 7:00 pm
Thursday 7:00 am - 7:00 pm
Friday 7:00 am - 7:00 pm
Saturday 7:00 am - 7:00 pm
Sunday 7:00 am - 7:00 pm

Pick-ups available Mon-Sat 9am-4pm

Reliable Parts
Phone: (604) 437-0354
Mon - Fri 9:00 am - 5:30 pm
Saturday 9:00 am - 5:00 pm
Sunday Closed
Trail Appliances does not sell appliance parts; however, to streamline parts availability to you, Trail Appliances has invited Reliable Parts, the parts experts, into our stores.
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Trail Appliances' Customer Support

We take care of you from start to finish.

Providing the best possible customer experience is our top priority. From the time you come into our website or showroom, to your appliance purchase, delivery, installation and after service repair, we’re here for you.

Product and Pricing

Our local Online Product Experts are based out of Richmond, B.C. and can answer your product questions, help you find the right appliance, and help you make a purchase.

Contact Information

Live Chat: Click here to get started
Mon - Sat: 8am - 5pm
Sunday: 11am - 5pm

Or email any time.

Customer Support Team

Our Customer Support Team (CST) is a key part in ensuring your appliance shopping experience is smooth and easy. They’ll take care of scheduling your delivery and coordinating your installation.

They’ll take the following steps to make sure your service experience is exceptional:

  • Contact you within 48 hours of your purchase to confirm specific product information, delivery location and access details.
  • Procure your product, prepare it for delivery, and collect payment.
  • Work with you directly for delivery and installation.

Contact Information

Toll Free: 1-888-807-1511
Mon - Sun: 8:30am - 5pm


Delivery service is available Monday to Saturday in Victoria and Kelowna and Monday to Saturday in the Lower Mainland, with limited service on Sundays.

If you have any questions about your delivery, please contact your Customer Support Administrator.

Service and Repair

We support every purchase with our professional parts and service team that works tirelessly to make sure you receive the best possible after-purchase care.

If an issue does arise with your appliance, Trail Appliances has an amazing Customer Care team to help troubleshoot the issue and, if needed, set up service with a factory-trained service technician.

When contacting our Customer Care team, make sure to have the following information:

trail appliance service and repair
  • The type of appliance
  • The manufacturer
  • The model number and serial number
  • The specific problem that you're having

Contact Information

Toll Free: 1 888 804 3111
Mon - Sat: 8:30am - 5pm
Sunday: Closed

If you require a technician for your appliance in Kelowna or Victoria, one of our representatives will help you arrange an appointment with an authorized service provider.


Note: If you are a Edmonds Warranty holder, your warranty provider has been transferred from Edmonds to Comerco, Trail Appliances’ Extended Warranty Partner. If an issue does arise with your appliances within the manufacturer’s warranty or extended warranty period, and after the warranty has expired, please contact Trail Appliances’ Service & Repair team at the channels above and we will be happy to help you.


We're Here To Help

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2876 Rupert Street
V5M 3T7
Customer Care Hours
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Thank you for booking an appointment with an In-Store Product Expert. If you wish to make a service appointment please contact us