Customer Support

Store Manager:
Trail Appliances
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Parking may be scarce due to construction.
Reliable Parts Kiosk
Showroom Hours
Monday 7:00 am - 7:00 pm
Tuesday 7:00 am - 7:00 pm
Wednesday 7:00 am - 7:00 pm
Thursday 7:00 am - 7:00 pm
Friday 7:00 am - 7:00 pm
Saturday 7:00 am - 7:00 pm
Sunday 7:00 am - 7:00 pm

Pick-ups available Mon-Sat 9am-4pm

Reliable Parts
Phone: (604) 437-0354
Mon - Fri 9:00 am - 5:30 pm
Saturday 9:00 am - 5:00 pm
Sunday Closed
Trail Appliances does not sell appliance parts; however, to streamline parts availability to you, Trail Appliances has invited Reliable Parts, the parts experts, into our stores.
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Trail Appliances' Customer Support

Our Customer Support Team is a key part in ensuring your appliance shopping experience is smooth and easy. They’ll take care of scheduling your delivery, coordinating your installation and connecting you with a service provider if your appliance needs repair.

If You Have Questions About an Existing Order or Delivery:

After you have selected your appliances, a member of our Customer Support Team will contact you to:

  • Confirm specific product information,
  • Confirm delivery location and access details,
  • Procure your product and prepare it for delivery,
  • Collect payment.
Contact Information
Toll Free: 1-888-807-1511
Mon - Sun: 8:30am - 5pm

For Service-related Questions or Concerns:

If an issue arises with your appliance, our Customer Support Team will connect you to a third-party service provider with factory-trained service technicians who specialize in servicing your appliance brand.

trail appliance service and repair

When contacting our team, please make sure you have the following information ready:

  • The type of appliance
  • The manufacturer or brand
  • The model number and serial number
  • The specific problem that you're having
Contact Information
Toll Free: 1 888 804 3111
Mon - Sun: 8:30am - 5pm

Wait Times for Service and Repair

Please note service companies are currently receiving a very high volume of requests for appliance repairs and are working hard to resolve customer service issues. There may be some delays to receive service or parts as manufacturers and 3rd party servicers work through the backlog of requests.

Edmonds Appliances Warranty Information

Note: If you are a Edmonds Warranty holder, your warranty provider has been transferred from Edmonds to Comerco, Trail Appliances’ Extended Warranty Partner. If an issue does arise with your appliances within the manufacturer’s warranty or extended warranty period, and after the warranty has expired, please contact Trail Appliances’ Service & Repair team at the channels above and we will be happy to help you.


We're Here To Help

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2876 Rupert Street
V5M 3T7
Customer Care Hours
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Thank you for booking an appointment with an In-Store Product Expert. If you wish to make a service appointment please contact us