Delivery & Haulaway

Store Manager:
Trail Appliances
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Parking may be scarce due to construction.
Reliable Parts Kiosk
Showroom Hours
Monday 7:00 am - 7:00 pm
Tuesday 7:00 am - 7:00 pm
Wednesday 7:00 am - 7:00 pm
Thursday 7:00 am - 7:00 pm
Friday 7:00 am - 7:00 pm
Saturday 7:00 am - 7:00 pm
Sunday 7:00 am - 7:00 pm

Pick-ups available Mon-Sat 9am-4pm

Reliable Parts
Phone: (604) 437-0354
Mon - Fri 9:00 am - 5:30 pm
Saturday 9:00 am - 5:00 pm
Sunday Closed
Trail Appliances does not sell appliance parts; however, to streamline parts availability to you, Trail Appliances has invited Reliable Parts, the parts experts, into our stores.
Nearby Stores

With excellent delivery personnel on staff and our own fleet of delivery trucks, we provide timely, top-notch service. You’ll rest easy knowing your purchase will be handled with the utmost care. Our goal is to provide you with the perfect delivery.

Miele is excluded from these delivery terms. Miele handles deliveries and installations directly, as the manufacturer.
trail appliances' delivery truck

Our full service delivery* includes:

  • Competitive rates
  • Protective floor covering
  • Placement of new appliances
  • Removal of packaging and cardboard
  • Removal of old appliances**
  • Installation of certain appliances**
  • Coordination of any third-party delivery and/or installation as requested*

*Additional charges may apply; see store for details.
**Fees do apply. Some restrictions may apply; see store for details.

Appliance Recycling Program

Trail Appliances offers our Haul-Away Program because we’d all rather see old appliances recycled than sent to the landfill. We let customers know when they opt for haul away, we arrange for their old appliances to be recycled.

Delivery Process

Delivery service is available Monday to Saturday in Victoria and Kelowna and Monday to Saturday in the Lower Mainland, with limited service on Sundays.
No matter where you live, we’ll call you a day before to confirm your delivery. If you have a Monday delivery, we will call you on Saturday.
On the morning of your delivery, we'll call again to give you an approximate time we expect to arrive, and let you know when we are 30-60 minutes away.
If you have any questions about your delivery, please contact your Customer Support Administrator.

Customer Pick-Up

If you would rather pick up your product at one of our distribution centers, please contact your product expert to confirm your pickup and refer to our pick-up hours by location below.

Lower Mainland
#6 - 820 Cliveden Place
Delta (Annacis Island), BC V3M 6C7

Pickup Hours:
Monday – Saturday
9am to 4pm
#1A - 860 Leathead Road
Kelowna, BC V1X 2J8

Pickup Hours:
Monday – Saturday
9am to 4pm
2360 Millstream Road
Langford, BC V9B 3R3

Pickup Hours:
Monday – Saturday
9am to 4pm

What to Bring

  • Paperwork and photo ID
  • Strapping material; ropes, bungee cords or ratchet straps, to secure your purchase
  • An extra pair of hands may be helpful if you are picking up multiple items
  • A vehicle with suitable space to receive the appliance

Things to Consider

  • During busy periods there may be wait times of up to 30 minutes
  • Measure your vehicle space to ensure the appliance will fit
  • Who is picking up your appliance? If it’s not you, make sure the name of the person
    collecting is listed on the sales order as they will be required to provide photo ID

We're Here To Help

My Store:
2876 Rupert Street
V5M 3T7
Customer Care Hours
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Thank you for booking an appointment with an In-Store Product Expert. If you wish to make a service appointment please contact us