Service & Repair

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Store Manager:
Trail Appliances
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Parking may be scarce due to construction.
Reliable Parts Kiosk
Showroom Hours
Monday 7:00 am - 7:00 pm
Tuesday 7:00 am - 7:00 pm
Wednesday 7:00 am - 7:00 pm
Thursday 7:00 am - 7:00 pm
Friday 7:00 am - 7:00 pm
Saturday 7:00 am - 7:00 pm
Sunday 7:00 am - 7:00 pm


Pick-ups available Mon-Sat 9am-4pm


Reliable Parts
Phone: (604) 437-0354
Mon - Fri 9:00 am - 5:30 pm
Saturday 9:00 am - 5:00 pm
Sunday Closed
Trail Appliances does not sell appliance parts; however, to streamline parts availability to you, Trail Appliances has invited Reliable Parts, the parts experts, into our stores.
Nearby Stores

If you think you may need service on your appliance, or you want to book a service call, please contact our Customer Care team.

When preparing to call or email with your service request, make sure to have the following information:

trail appliance service and repair
  • The type of appliance
  • The manufacturer
  • The model number and serial number
  • The specific problem that you're having


Service Contact Information

Tel: 604 777 3300  Toll Free: 1 888 804 3111
Email: customercare@trailappliances.com
Mon - Sat: 8:30am - 5pm
Sunday: Closed

If you require a technician for your appliance in Kelowna or Victoria, one of our representatives
will help you arrange an appointment with an authorized service provider.

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My Store:
  • Phone
  • Customer Care
mon 9:00 AM - 6:00 PM
tues 9:00 AM - 6:00 PM
wed 9:00 AM - 6:00 PM
thurs 9:00 AM - 6:00 PM
fri 9:00 AM - 8:00 PM
sat 9:00 AM - 5:00 PM
sun 11:00 AM - 5:00 PM
Customer Care Hours
My Store:
Thank you for booking an appointment with an In-Store Product Expert. If you wish to make a service appointment please contact us