Appliance Returns & Exchanges
Changed your mind after delivery or pickup? We understand — appliances are a big decision. If your new appliance isn’t quite the right fit, we’re here to help make the return process clear and straightforward.
Return Window
You may return your appliance within 7 days of the delivery or pickup date, as long as it has not been installed or used.
What to Keep in Mind
To ensure your return goes smoothly:
- Please keep all original packaging
- Make sure the appliance is unaltered and in like-new condition
Items with opened, altered, or missing packaging may be subject to a minimum 20% restocking fee.
If you need help getting the appliance back to us, our team can arrange a warehouse pickup for an additional fee — just let us know.
Items Not Eligible for Return
The following items cannot be returned:
X Special order products
X Floor models, open-box items, or products purchased “as is”
X Parts and accessories
X Appliances that have been installed or used
How to Start a Return
To initiate a return, please contact your Trail Product Specialist, who will guide you through the next steps. For full details, view our complete return policy.
Service or Repair-Related Returns
Please note that this return policy does not apply to service or repair-related issues. If your return request is related to performance, service, or repairs, please refer to the applicable manufacturer's warranty terms and conditions for next steps. Our Customer Support Team can assist with that.