Trail Appliances Delivery Experience
Exceptional local delivery that can't be matched
Life made simpler, one appliance delivery at a time
From our family to yours, experience appliance delivery like no other
Our in-house delivery team promises you a delivery like no other. Our mission? Making the arrival of your new home appliance to their forever home effortless for you. It's life made simpler, one delivery at a time. Opt for our top-notch delivery - it's the convenience, professionalism, and peace of mind you deserve.
Live delivery tracking
Track your delivery in real-time to know exactly where your appliances are.
Delivery your way
Whether you want to do-it-yourself or have our expert team do it for you, the choice is yours.
Local delivery perfected
Our in-house delivery and locally-based customer support teams are here for you.
Delivery within 5 days
For products in-stock, we'll do our best to deliver them to you within 5 days or sooner.
Experience the difference with Trail Appliances' delivery
Treating your new appliances with care? It's like handling delicate fabrics on laundry day - we've got this! With 50 years of providing expert delivery services, we’ve created a seamless and stress-free experience that is sure to put a smile on your face. Get to know the unique benefits of our exceptional delivery services below.
Basic Delivery Service
Starting at$39.95per piece
Great value for DIYers
- Crated drop off at address
- Local delivery
- Customer support
- 3-hour delivery window
Premium Experience
+39.95one-time per order
Great value to have piece of mind
- Delivery to room of choice
- Uncrate, placement, and leveling
- Appliance inspection
- Plug-in and power up your appliances
- On-site walkthrough
- Floor protection
- Convenient 3-hour delivery window
*Please note Miele is excluded from these options. Miele handles deliveries and installations directly, as the manufacturer.
1 Please be sure to refresh the application regularly so you’ll always have the most up-to-date information on the whereabouts of your delivery.
Why Trail’s Premium Experience is the top choice
Local delivery & customer support teams
Delivery within 5 days
Convenient 3-hour delivery window
Live delivery tracking
On-site walkthrough
Floor protection
Putting your appliances in-place
Plug-in and power up your appliances
What you can expect from our delivery service
Select your appliance
Our Product Specialists can help you find the best appliance for your needs and at the best price.
Choose your delivery date
Once you've chosen your new dream appliance, our Product Specialists will help you choose a delivery date that works best for your schedule.
Confirm your delivery by text
Two days prior to your delivery day, you'll be sent a message to confirm the day still works for you. Please keep an eye out for this message as we'll be waiting for your confirmation.
Find out your 3-hour delivery timeframe
The day before your delivery, you'll receive a 3-hour time frame for when you can expect our team to arrive.
On your delivery day
We'll share with you a link so you can track your new appliances in real-time as they make their way from our store to your home.
When our team arrive
The happy day has arrived! Whether you chose Basic Delivery or our Premium Experience, our goal is to ensure your delivery is seamless.
How to prepare for your delivery
Prior to your delivery day, there are some minor tasks we'll need you to do to make sure your delivery experience is seamless.
Consider the best path for our team to take
Which path is wide enough for your new appliance(s) to pass through? Is it through the garage? The front door? Or the back door? Measure the width of doorways, hallways, stairwells, or elevators that the appliance will pass through to determine which path is optimal.
Clear the path
Remove all obstacles along the path you decided is best for our delivery team. Whether it is shifting the couch or removing the shoe rack in the hallway, ensure the area is cleared of any obstacles and hazards. Don’t forget to remove anything that may prevent your doors from fully opening.
Plan for your old appliances
Please make sure your old appliance is unplugged, moved and the area is cleaned and ready for the new appliance.
Empty your fridges & freezers
Your fridge will need to be unplugged & moved 24 hours before the start of your 3-hour delivery window. Plan where and how you will store the food in your freezer and fridge to prevent it from spoiling.
Out with the old, in with the new: Appliance Recycling
We understand the excitement that comes with upgrading your home appliances! To make the transformation of your home as enjoyable as possible, we offer specialized appliance removal and recycling services.
Basic Recycling
starting at$29.95per piece
We'll take your appliance from your entryway or garage and recycle it sustainably. You'll need to make sure that your old appliance(s) is empty and ready for our team to take from the entryway or garage.
- Appliance picked up from entryway or garage
- Appliance must be empty and ready
Premium Recycling
Only available withPremium experience
We'll remove your old appliance from its current location within your home and recycle it sustainably. You'll need to ensure the appliance is disconnected and ready to go before we arrive otherwise service may not be performed.
- Appliance removed from any location in your home
- Sustainably recycled
- Appliance must be disconnected before arrival
- Service may not be performed if appliance isn't ready
What you can expect
Need help installing your new appliances?
Our team can install freestanding appliances that don't require plumbing or gas connection services. For other appliances, we recommend the services of qualified third-party installers.
Unhook the old, pocket the new!
We're making savings simple and rewarding! Disconnect your old laundry appliances yourself and save $24.95 for an electric washer or dryer, or score $49.90 off when you disconnect an electric laundry pair. It’s that easy, and puts extra cash back in your pocket. Ask a Product Specialist for more details.
Prefer to pick up your appliances?
Prefer to pick up the appliances yourself? Your Product Specialist will arrange a pickup date and time with our warehouse team.
Here's what our customers are saying
The tracking link was so helpful in planning our day and was very accurate too. The delivery guys were great!
MM M Mendonca·VancouverWe were very pleased with the professionalism exhibited by the appliance delivery crew. The went above and beyond when delivering our large fridge to ensure that there was no damage done to our home. Thank you for a job well done!
TS T Smith·VictoriaAmazingly excellent service, personal assistance, plus exquisite delivery!
SH S Hoch·North VancouverAmazingly excellent service, personal assistance, plus exquisite delivery!
SH S Hoch·North VancouverAmazingly excellent service, personal assistance, plus exquisite delivery!
SH S Hoch·North VancouverAmazingly excellent service, personal assistance, plus exquisite delivery!
SH S Hoch·North Vancouver
Have questions about our delivery service?
Some people like to do things themselves, others like to enjoy a seamless experience. At Trail Appliances, we believe that you should be able to choose. Learn more about our Delivery experience.
Whether you select our basic or premium delivery service, there are two things you’ll need to do:
1. Confirm your delivery
Please confirm your delivery when prompted by text, email, or phone, so our team knows that you’ll be expecting them. Otherwise, your delivery may be rescheduled.
2. Be home for delivery
On the morning of your delivery, you’ll receive a text with a 3-hour delivery window. Please ensure you are home during the entire given time frame to receive your new appliances. Missed deliveries may result in a second delivery fee.
For basic delivery, we'll deliver your new appliance in its box so you'll need to look over the appliance carefully for damage once you remove it from its box.
For premium delivery, there are some minor tasks you’ll need to complete to ensure the day goes smoothly.
That’s no problem at all, we know things come up. Please reach out to us by 10:30am the day before your scheduled delivery to select a new time that would be greatly appreciated. Missed deliveries may incur an additional fee for a second delivery.
We are the only appliance retailer that offers live delivery tracking on delivery day. You can track your new appliances as they make their way from our store to your home. Don't forget to refresh the app regularly for the most up-to-date information on your delivery status.
If you have any additional questions, we’d love to connect you to a Product Specialist online or in-store who can help you further.