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Trail Appliances
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Parking may be scarce due to construction.
Reliable Parts Kiosk
Showroom Hours
Monday 7:00 am - 7:00 pm
Tuesday 7:00 am - 7:00 pm
Wednesday 7:00 am - 7:00 pm
Thursday 7:00 am - 7:00 pm
Friday 7:00 am - 7:00 pm
Saturday 7:00 am - 7:00 pm
Sunday 7:00 am - 7:00 pm


Pick-ups available Mon-Sat 9am-4pm


Reliable Parts
Phone: (604) 437-0354
Mon - Fri 9:00 am - 5:30 pm
Saturday 9:00 am - 5:00 pm
Sunday Closed
Trail Appliances does not sell appliance parts; however, to streamline parts availability to you, Trail Appliances has invited Reliable Parts, the parts experts, into our stores.
Nearby Stores

Customer Care

Contact our Customer Care team at customercare@trailappliances.com or call us at 1 888 804 3111


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Delivery Contact

Delivery service is available Monday to Saturday in Victoria and Kelowna and Monday to Saturday in the Lower Mainland, with limited service on Sundays. For information regarding your delivery, please contact your Customer Support Administrator.


Service Contact Information

Tel: 604 777 3300  Toll Free: 1 888 804 3111
Email: customercare@trailappliances.com
Mon - Sat: 8:30am - 5pm
Sunday: Closed

If you require a technician for your appliance in Kelowna or Victoria, one of our representatives will help you arrange an appointment with an authorized service provider.

Submit a Service Request

Need a Part?


reliable parts

We’ve streamlined your access to quality parts by inviting Reliable Parts into our stores. With these experts on site, not only do you have direct access to an inventory of more than 1 million parts, but you’ll get your parts faster too!


Media Contact

Marketing Department

Email: marketing@trailappliances.com
Phone: 604 233 2030

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My Store:
  • Phone
  • Customer Care
mon 9:00 AM - 6:00 PM
tues 9:00 AM - 6:00 PM
wed 9:00 AM - 6:00 PM
thurs 9:00 AM - 6:00 PM
fri 9:00 AM - 8:00 PM
sat 9:00 AM - 5:00 PM
sun 11:00 AM - 5:00 PM
Customer Care Hours
My Store:
These appointments are only for sales consultations. If you wish to make a service appointment please contact us