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Store Manager:
Trail Appliances
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Parking may be scarce due to construction.
Reliable Parts Kiosk
Showroom Hours
Monday 7:00 am - 7:00 pm
Tuesday 7:00 am - 7:00 pm
Wednesday 7:00 am - 7:00 pm
Thursday 7:00 am - 7:00 pm
Friday 7:00 am - 7:00 pm
Saturday 7:00 am - 7:00 pm
Sunday 7:00 am - 7:00 pm

Pick-ups available Mon-Sat 9am-4pm

Reliable Parts
Phone: (604) 437-0354
Mon - Fri 9:00 am - 5:30 pm
Saturday 9:00 am - 5:00 pm
Sunday Closed
Trail Appliances does not sell appliance parts; however, to streamline parts availability to you, Trail Appliances has invited Reliable Parts, the parts experts, into our stores.
Nearby Stores

Questions About an Existing Order or Delivery

Our Customer Support Team is here to assist you.

Tel: 1-888-807-1511
Mon - Sun: 8:30am - 5pm

Service & Repair

Tel: 604 777 3300  Toll Free: 1 888 804 3111
Mon - Sat: 8:30am - 5pm
Sunday: Closed

If you require a technician for your appliance in Kelowna or Victoria, one of our representatives will help you arrange an appointment with an authorized service provider.

Wait Times for Service and Repair

Please note service companies are currently receiving a very high volume of requests for appliance repairs and are working hard to resolve customer service issues. There may be some delays to receive service or parts as manufacturers and 3rd party servicers work through the backlog of requests.

Products and Pricing

Our local online product experts are here to help you with any questions you might have about products and pricing. You can reach them via:

Chat with Us

Chat or Buy online via Live Chat.

Community Support & Donations

Visit our Community Involvement page for further details and to get in touch with your donation requests.

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Media Contact

Marketing Department

Phone: 604 233 2030

Head Office

Trail Appliances BC Head Office

Phone: 604 233 2030


We're Here To Help

My Store:
2876 Rupert Street
V5M 3T7
Customer Care Hours
My Store:
Thank you for booking an appointment with an In-Store Product Expert. If you wish to make a service appointment please contact us