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Trail Appliances
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Parking may be scarce due to construction.
Reliable Parts Kiosk
Showroom Hours
Monday 7:00 am - 7:00 pm
Tuesday 7:00 am - 7:00 pm
Wednesday 7:00 am - 7:00 pm
Thursday 7:00 am - 7:00 pm
Friday 7:00 am - 7:00 pm
Saturday 7:00 am - 7:00 pm
Sunday 7:00 am - 7:00 pm


Pick-ups available Mon-Sat 9am-4pm


Reliable Parts
Phone: (604) 437-0354
Mon - Fri 9:00 am - 5:30 pm
Saturday 9:00 am - 5:00 pm
Sunday Closed
Trail Appliances does not sell appliance parts; however, to streamline parts availability to you, Trail Appliances has invited Reliable Parts, the parts experts, into our stores.
Nearby Stores

Support Centre

Here are the many ways you can contact us:

Email Us

Email our Online Product Experts at support@trailappliances.com and they will be happy to help you with any enquiry.

Chat with Us

Chat with us and let us know how we can help.

Call Us

Call the store of your choice and talk directly with one of our staff.


Service & Repair

Tel: 604 777 3300  Toll Free: 1 888 804 3111
Email: customercare@trailappliances.com
Mon - Sat: 8:30am - 5pm
Sunday: Closed

If you require a technician for your appliance in Kelowna or Victoria, one of our representatives will help you arrange an appointment with an authorized service provider.

Submit a Service Request

Need a Part?


reliable parts

We’ve streamlined your access to quality parts by inviting Reliable Parts into our stores. With these experts on site, not only do you have direct access to an inventory of more than 1 million parts, but you’ll get your parts faster too!

Delivery Contact

Delivery service is available Monday to Saturday in Victoria and Kelowna and Monday to Saturday in the Lower Mainland, with limited service on Sundays. For information regarding your delivery, please contact your Customer Support Administrator.


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Marketing Department

Email: marketing@trailappliances.com
Phone: 604 233 2030

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My Store:
  • Phone
  • Customer Care
mon 9:00 AM - 6:00 PM
tues 9:00 AM - 6:00 PM
wed 9:00 AM - 6:00 PM
thurs 9:00 AM - 6:00 PM
fri 9:00 AM - 8:00 PM
sat 9:00 AM - 5:00 PM
sun 11:00 AM - 5:00 PM
Customer Care Hours
My Store:
Thank you for booking an appointment with an In-Store Product Expert. If you wish to make a service appointment please contact us