Customer Support

Store Manager:
Trail Appliances
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Parking may be scarce due to construction.
Reliable Parts Kiosk
Showroom Hours
Monday 7:00 am - 7:00 pm
Tuesday 7:00 am - 7:00 pm
Wednesday 7:00 am - 7:00 pm
Thursday 7:00 am - 7:00 pm
Friday 7:00 am - 7:00 pm
Saturday 7:00 am - 7:00 pm
Sunday 7:00 am - 7:00 pm

Pick-ups available Mon-Sat 9am-4pm

Reliable Parts
Phone: (604) 437-0354
Mon - Fri 9:00 am - 5:30 pm
Saturday 9:00 am - 5:00 pm
Sunday Closed
Trail Appliances does not sell appliance parts; however, to streamline parts availability to you, Trail Appliances has invited Reliable Parts, the parts experts, into our stores.
Nearby Stores
Trail Appliances' Customer Support

We take care of you from start to finish.

Providing the best possible customer experience is our top priority. From the time you come into our website or showroom, to your appliance purchase, delivery, installation and after service repair, we’re here for you.

Product and Pricing

If you have any questions about product or pricing, please contact our Online Product Experts via Live Chat

Live Chat is available 7 days a week!

Our local Online Product Experts are based out of Richmond, B.C. and are available for Live Support Monday to Saturday, from 8 am to 5 pm and on Sundays from 11 am to 5 pm.

Or email us anytime at We are here to help!

Customer Support Team

Our Customer Support Team (CST) is a key part in ensuring your appliance shopping
experience is smooth and easy. They’ll take care of scheduling your delivery and coordinating your installation.

They’ll take the following steps to make sure your service experience is exceptional:

  • Contact you within 48 hours of your purchase to confirm specific product
    information and delivery location.
  • Procure your product, prepare it for delivery, and collect payment.
  • Work with you directly for delivery and installation.


Delivery service is available Monday to Saturday in Victoria and Kelowna and Monday to Saturday in the Lower Mainland, with limited service on Sundays.

If you have any questions about your delivery, please contact your Customer Support Administrator.

Service and Repair

We support every purchase with our professional parts and service team that works tirelessly to make sure you receive the best possible after-purchase care.

If an issue does arise with your appliance, Trail Appliances has an amazing Customer Care team to help troubleshoot the issue and, if needed, set up service with a factory-trained service technician.

When contacting our Customer Care team, make sure to have the following information:

trail appliance service and repair
  • The type of appliance
  • The manufacturer
  • The model number and serial number
  • The specific problem that you're having

Service Contact Information

Tel: 604 777 3300  Toll Free: 1 888 804 3111
Mon - Sat: 8:30am - 5pm
Sunday: Closed

If you require a technician for your appliance in Kelowna or Victoria, one of our representatives will help you arrange an appointment with an authorized service provider.


We're Here To Help

My Store:
2876 Rupert Street
V5M 3T7
mon 9:00 AM - 6:00 PM
tues 9:00 AM - 6:00 PM
wed 9:00 AM - 6:00 PM
thurs 9:00 AM - 6:00 PM
fri 9:00 AM - 8:00 PM
sat 9:00 AM - 5:00 PM
sun 11:00 AM - 5:00 PM
Customer Care Hours
My Store:
Thank you for booking an appointment with an In-Store Product Expert. If you wish to make a service appointment please contact us